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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
A 15% Restocking Fee will be applied to all items.
1995 was the year Donald Desrosiers established his first central vacuum company. Having done business for several years in the local area, his name was already out there because of all of the positive interaction with the customer base he had from previous work as a home re modeler. The business quickly took off and he opened up his first retail location in Enfield, CT that same year. In 1997 he was forced to expand due to the dramatic growth of the business. He did everything from selling product to local stores, homes & businesses to installing entire units for builders in the New England area. People were also familiarized with the product at the home shows he did in CT, MA & Las Vegas.
In 2010 Donald received a call from Eric Labonte who is the owner of Aspirtech/Soliroc Metal Inc. a manufacturer of central vacuum systems in Canada since 1977, who was established in the same area where Donald grew up. The owner was excited about the prospect of expanding his customer base in the United States and thought Donald would be perfect for the job. Donald had a history of successfully marketing new products in the US which made him the perfect candidate. Donald was also interested in starting online sales since many people prefer to purchase products from the comfort of their own homes so this business venture seemed like a perfect match. After 2 meetings, they knew that they could work together successfully and launched their joint venture. After their 3rd meeting together, Eric decided to award Donald his own private label and grant him the exclusive rights to sell online in the United States. He is currently selling successfully online through his own website, EBay & Sears.
Years of experience installing and selling various models of central vacuums have allowed him to provide exemplary customer service to his clients. He knows the product inside and out and can help you through any type of issue you might be having. He takes pride in his reputation so he makes sure to personally answer any questions that come his way. Our toll-free number is: 1 (800) 527-2019
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