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ErgodE
Return Policy

25547 Canyon Crossing Dr
Richmond TX 77406
US

Return Policy

Please get in touch with us for return assistance by phone or email.

RETURNS AND EXCHANGES All products sold by ErgodE are covered by our Return Policy. We accept Merchandise for return within 7 days of the delivery date. Your purchase maybe returned for refund. All returns require an RMA# (Return Merchandise Authorization), and the following terms must be met: - In the case of any product(s) being returned for any reason, the returned item(s) must be complete, in original factory condition and in re-saleable condition, with all packaging materials, inserts and manuals, blank registration card(s), intact UPC codes, all accessories and software. When the item is shipped back to us it MUST be double boxed. Please do not tape or write anything on the item or its original packaging! We reserve the right to refuse a return on any product that does not meet these requirements.

- Please do not return a package until you have obtained RA #. Any item returned to us without RA# will be refused and returned to sender. Be sure to properly package your return (double box) to avoid damage. We DO NOT accept any product that is returned incomplete or in a less than brand new condition as described above. Customers are responsible for shipping and insuring their package, at full value. Shipping must be with a reputable carrier with an on-line tracking system. Packages lost, stolen or damaged during a return to us are the responsibility of the customer. All items returned for repair will be returned to the customer at the customer's expense. Shipping charges will apply. - Please do not request an RA# for defective merchandise, if you have not "bench tested" the unit and are sure the defect is associated with the unit itself. Upon receipt, our technical staff will attempt to duplicate the defect you are describing**. Canadian buyers must ship packages back to us using Canada Postal Service only. In addition, when exchanging an item, the return shipping must be prepaid by the customer.

Refunds: All returns for refund are subject to a minimum 25% restocking fee. Shipping and handling charges are NOT refundable. Please allow up to 2 weeks for your refund to be processed. All refunds will be issued in the same manner that payment was received.

Description

ErgodE.com has been established online seller for 6+ years. We pride ourselves in very fast shipping along with top-notch customer service. Our customer satisfaction rate is 98%-99% on our website and across the web. We have no-hassle, easy return policy for any reasons. We have 24*7 customer service phone lines open and we respond to email in less than 8 hours. We look forward to serving you.

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