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Return Policy

543 Bedford Ave. #279
Brooklyn NY 11249

Return Policy

South Bed and Mattress, believes you will absolutely love your new mattress. If you have a problem or question please call our Customer Service Representatives, as they can answer most consumer concerns and assist you with any questions you may have about your new mattress.

To return your mattress, you will need a return-authorization number provided by our Customer Service Department and also your e-mail confirmation or receipt verifying your purchase. If your return is due to a manufacturing defect we will arrange for the pick up of your mattress and, after verification of the defect, a full refund. If the return is not due to a manufacturing defect, the customer is responsible to return the mattress and a full refund is not guaranteed. Returns not due to manufacturing defects are only accepted within 30 days of purchase. Please note that there is 15% (of returned product value) return processing fee for each product. Please understand that many sleep products can not be resold since these are personal care items, and we will send the returned products to a recycle center. Only one exchange is possible, and comfort exchange is allowed between the 30 days and 60 days window period.


Choosing the right mattress for your needs and to suit your bed base is very important. You may spend up to a third of your life on your mattress, so it is important that the quality mattress that you choose is assuring, and right for you. We offer a large selection of mattresses from popular brands such as Sealy, Sterns & Fosters, Serta, Kingston, and Simmons. If you need help in choosing from our extensive range of mattresses our specialist consultants will be happy to help you choose. For more info contact us! Our goal is to accommodate your mattress needs. From the people in the warehouse, to the people in the office to those delivering the products to your door to after-sales support we always strive for excellence in service.

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