Customer Ratings & Reviews of Hardware Habitat
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1 Enterprise Dr
Westcliffe CO 81252
Call Before You Send! - Before you ship any item(s) back to us, please call our Customer Support with your order information within 30 days of your purchase date. You will then be assigned a Return Goods Authorization number and emailed the form to include in the package. Any goods shipped back to us without a written approval or the RGA# will not be refunded. Although the warehouse and other information are included in your package, only contact Customer Support and the number listed on our website to receive the best assistance with your return. Unwanted Products - If an item you received is incorrect, isn't what you thought you wanted, or isn't compatible with your equipment, you may return it providing that:
The item has not been used or assembled. The item is in its original packaging which must also be in new, sellable condition. i.e.: no tears, cuts or missing pieces.
All parts, accessories, warranty cards and instructions are enclosed. The item was purchased less than 30 days before the return date.
Restocking Fees - Unwanted and unused items returned within 30 days of the RGA date will be issued a 15% restocking fee. All items purchased over 60 days may not be returned for any reason. Shipping Fees - Shipping fees are only refundable for defective merchandise or merchandise we sent in error returned within 30 days from purchase date.
Proper Packaging - All returns must be packaged appropriately and insured to avoid damage, regardless of how it was packed when it arrived. We cannot issue credit or refunds on improperly packaged return items that arrive damaged. Exceptions are products that were damaged by UPS when they arrived. DELIVERY ISSUES
Refused Packages - If the shipment is refused or marked 'return to shipper' by UPS or other shipping company, we will receive the package back and issue the appropriate refund for the order minus the restocking fee. No credit will be issued for original shipping or return shipping. A $15 fee will be added to all refused packages. All fees accrued during shipment, whether storage fees or additional shipping will be the responsibility of the buyer. Your order will be cancelled. If you sent it back in error, these fees will apply and you will need to place an additional order. Only exceptions are damaged shipments, where immediate notification is required and must be approved by Customer Support in writing. Damaged Items - We strive to pack your items as best as we can, but unfortunately, some items may arrive damaged in shipping. If your package is being delivered and it is obvious that your package is damaged or the directions on the carton were not followed, (i.e.: this side up, do not freeze, etc.) refuse the delivery and call Customer Support immediately. If we do not receive your call, your return may not be processed. If you receive your package and notice it has been damaged after opening, call us within three business days and we will issue a claim to UPS on your behalf. UPS may request to come out and inspect the package, so please keep all packing material and the shipping box. They may also come and retrieve the package and its contents. Our Customer Support will notify you if this will occur. UPS attempts these pick-ups for three business days following the day after the claim is created. UPS claims generally take 7-10 days to process. We may ask for a picture of the damaged article including the shipping container as this may speed up the processing time of the damage inspection. For us to properly process your claim you must:
Notify us of damage to your order within three business days of delivery. Keep the original packaging should a shipping representative ask to inspect it.
Provide photos of the damaged package when requested. PRODUCT ISSUES
Defective Items - All warranty claims must be filed with the manufacturer of the product. All products sold by Hardware Habitat come with a manufacturer's warranty. To make sure your product is protected by the warranty, you must complete the warranty information documents contained in the packaging and return those documents to the appropriate address. If no warranty information is contained within the packaging, make sure you record the manufacturer's warranty service center information displayed on the packaging. Hardware Habitat does not provide any warranty, either expressed or implied, beyond the warranty of the manufacturer of the product. The exception is initial failure in which you will need to contact Customer Support with specific details of the defective item including the serial number if applicable. We will do our best to assist you and may replace the item or contact the manufacturer on your behalf.
We pride ourselves on having a wide variety of selected inventory to serve ranchers, homeowners, home builders, small contractors, do-it-yourselfers, pet owners, and equestrian and car enthusiasts. We will continue to stay focused on meeting your needs and we will bring the same level of service that has sustained us since 1885.
In 1998, we realized that because we are backed by over a dozen warehouses in the United States, we could cater to Americans by listing our products on the internet and the convenience of shopping any time they wish. With the vast buying power and thousands of products, we had the opportunity to offer great savings and great selection. For the Business Owners - Having access to a large quantity of products is what we do best! We have relationships with hundreds of manufacturers and distributors and we offer bulk orders and custom quotes. Your customer is our customer and we supply only the highest quality products to you as quickly as you need it so that your business grows as well.
Customer Support Our professional Customer Support Team is ready to help you and dedicated to making your purchase as painless as possible. Whether it is a status update, shipping estimate, quote or just basic questions about a product, we are always happy to help. Our office hours are:
Monday through Friday 9am-4pm MST (Excluding major national holidays)