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337 Reservoir St
Needham Heights MA 02494
If you are not satisfied with an item that you have purchased, you may return or exchange the item within 14 days of delivery for a refund of the purchase price, minus the shipping and handling (including cost of packing and supplies). Some return can subject to a restocking fee of 20% depending on the nature of products.
The item must be returned in resalable condition, in original boxes only, and with all paperwork, parts and accessories to insure proper credit. After 14 days, standard return does not apply, but you may contact the manufacturer directly for any quality or warranty issue. All customers need to contact us first to obtain a return authorization. This is because return address can vary with different products and instruction needs to be followed to provide correct documentation for proper refund. If a return is done without any authorization or at least some communication, we reserve our right to refuse it or send it back to the sender at the sender's expense.
Return Exceptions Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.
Wedding Party & Special Occasion Dresses, Wraps
Your satisfaction is extremely important to us. We'd like you to be happy with your purchase, but should any item fail to meet your expectations, we shall gladly take it back for a refund or exchange, whichever you prefer. If you have a need to return your gown please email us within 3 business days of receiving your dress. If you return the dress for a refund, you will be charged a restocking fee. Restocking fees are 30% of the price of the dress + $10 Handling. Shipping costs, handling and credit card fees are not refundable. You must also return the dress via UPS, FedEx or USPS at your expense.
If you return the dress for an exchange we will charge your credit card for the additional credit card fees, shipping and handling for the second dress. Our Exchange offer only applies to new orders. To save yourself the restocking fee, unnecessary delay and the inconvenience of returning your purchase, please follow our measurement guide to ensure the correct size is ordered. Double check your measurements before ordering and don't hesitate to email us with fitting questions.
If you wear a garment or damage it, then it is only fair that we won't exchange it. In order to exchange the dress please make sure it is returned in its original condition: 1) Unworn (except for the purposes of trying on for size)
2) Not washed or altered 3) Free of offensive odor
4) No tears, snags or makeup stains 5) With the swing tag still attached
Racket Stringing and Labor If a racket is strung with customer specifications of string type and tension, the cost of string and stringing labor cost cannot be reimbursed, since they cannot be recovered.
Perishable Items/Customized / Personalized Products and Autographed Collectibles All sales are final for these items
Baseball and Softball Bats and Balls If a product is defective yet under standard manufacturer warranty, any quality issue on a bat must be handled directly by the manufacturer. Most baseball and softball bats and balls are non-returnable, used or unused. This has been the standard procedure in this industry. Occasionally, unopened bat in original packaging may be returned, only with a formal return authorization issued by us, subject to standard restocking fee. Because each manufacturer has different policies, this has to be handled case by case.
Software and Electronic Media Products The products below are software and electronic media products:
CD-ROMs Computer Games
Software VHS Tapes
Absolutely no return on opened items of the above.
High Value Sophisticated Instrument Most high value and sophisticated instrument needs to go through rigorous testing and pass a certain quality assurance before being put up for sale. Some even requires special packaging. Standard return policy can still apply on these if the package is unopened and original. Open items cannot be returned unless we make a mistake in shipping.
For assistance returning an order please email email@example.com or call 617-299-0243.
We pride ourselves on being able to offer premium quality products with competitive pricing, broad selection, satisfactory services and secure shopping.
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