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Factory Direct Prices
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Factory Direct Prices
Return Policy

9855 N Front Street
Mancelona MI 49659
US

Return Policy

Defective Returns Factory Direct Prices prides itself on customer service and customer satisfaction. We will gladly stand behind any defective product. Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 20%. All non-product-related fees (including your original shipping and handling fee) are not refundable. Please call customer service at 1-800-665-0728, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Return merchandise with RMA number to: DTX International (Print RMA number HERE) 9855 North Front St Mancelona, MI 49659 Unauthorized or Refused Returns If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of the round-trip shipping and handling charges. Factory Direct Prices will not accept unauthorized returns or exchanges. Packages without a Return Merchandise Authorization Number will be refused upon return to our warehouse. In addition, Factory Direct Prices will impose a 20% restocking fee plus any applicable shipping charges for shipments refused by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging. Applicable taxes and duty on the items returned will be reimbursed, but there may be additional return handling charges for clearing customs back into the U.S. A Factory Direct Prices Customer Service Representative will be able to tell you the exact amount in Canadian dollars that will be refunded before you ship your package. Again, we recommend that you accept delivery of the product and then contact us immediately for a Return Merchandise Authorization (RMA) Number. Special Return Policy for Reconditioned Products Reconditioned Defective Returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturers warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. Factory Direct Prices cannot guarantee that these products come with all original accessories and software. Money-back Guarantees Factory Direct Prices does not offer a money-back guarantee on any product.

Description

Discount Tommy is pleased to offer an eclectic mix of products with an inventory that changes almost daily. Our products are offered at amazing discounts because we buy large quantities of merchandise and pass the savings onto you.

As evidenced by our Exemplary Feedback, Customer Satisfaction is our Goal! We take serving you, our customers, very seriously. If, at any time, you have concerns with your order, please contact us. We will promptly respond to your inquiry and make every reasonable effort to assist you. We operate with the highest integrity and value honesty and good communications in all transactions.

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