Customer Ratings & Reviews of Rugs USA
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Our goal at Rugs USA is that you are completely satisfied with your purchase. If for any reason you are not satisfied, please call our customer service department for a RA number within 30 day of purchase.. Once an RA number is issued, please write the RA number clearly on the package. Items without a RA number will experience delays in credit and may be subject to a 25% restocking fee. Please mail all packages to:
RugsUSA ATTN: SEARS RETURNS
8 Santa Fey Way, Dock 12 Cranbury, NJ 08512-3260
We prefer that the item be returned using a service that provides tracking capabilities, so we may track the item and credit the customer promptly. We cannot be held responsible for items without tracking information that are lost in transit. Please be advised that you are responsible for any return shipping costs.