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Return Policy

2 West 46th Street Suite 1007
New York NY 10036

Return Policy

We believe in our jewelry, and want our customers to be satisfied. We offer you a 30 day return policy!!!!! Just call us and will give you a return shipping ID. All returns must be returned fully insured via registered mail. After we receive the item our qualified jewelers will inspect the item. Pending inspection and identification we will refund sale .

Please note:Although we offer free resizing, if a customer returns a ring that was resized then we deduct $30 for an item that was resized and subsequently returned


CaratsDirect2U, is an internet subsidy established by a leading diamond manufacturer. CaratsDirect2U is a brand of diamond jewelry sold on the Internet. We manufacture the diamonds ourselves in our cutting facilities in the USA and Asia.

We have been supplying our diamonds to leading wholesalers and retailers in the USA and Europe for over 50 years. Now offering our diamonds direct 2 U, we can pass the savings direct to our customers.

Caratsdirect2u commitment: *All our jewelry comes with a 30 day, no questions asked return policy!!!
* You will be dazzled by our jewelry and our prices. * All our diamonds are 100% conflict free.
* Great customer service. Please contact us via phone at 1-646-362-2141 or Email: and let our experts help you. Resizing Rings: We offer our customers free ring resizing. Upon receiving your purchase order, we will send you an email requesting your ring size. In case we do not receive an answer from you within two (2) days, our policy is to send the ring out in the size stated on the item description page. Please note, that all our rings can be easily be resized by any qualified jeweler, should you decide to do so in the future.

Diamond Jewelry Shipping Information: *We only ship within the United States to street addresses. We do not ship to P.O. Boxes or similar addresses.All items take 3-5 business days for processing.
*All our rings are size six, unless stated otherwise. We do offer free re-sizing, however this adds an extra day to the shipping process. Upon purchase, we will contact you by e-mail regarding which ring size you want.
*All items are shipped fully insured for your safety and require a signature upon delivery. We ship USPS Express Mail This takes 1-2 business days from the time it is shipped.

If you have any questions regarding our shipping policy, please contact us at 646-362-2141 or email

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