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1628 Jefferson Avenue
Ridgewood NY 11385
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process. PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
All other items Within 20 days of receipt of your order, you may return: If you are not satisfied with your purchase, you can return or exchange the product within 20 days of receipt as long as the product is returned in new, unused, and resell-able condition inside its original packaging. All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price (excluding shipping), upon receipt of the product, less any applicable restocking fees. (Orders placed on Marketplaces Shipped by Camping Station may have a 15% commission fee which is none refundable) A restocking charge may apply to specifically noted products. and all orders after 20 days are not refund-able, If we do make an exception a restocking fee of up to 50% may apply, Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Please contact customer service at 1-866-984-2267 or email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Thur 9:00 AM to 5:00 PM EST.
Shipping Procedure Simply indicate the reason for your return, include the packing slip, and wrap the package securely. Ship it to the address given by us. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. and all returns must be prepaid postage, If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the address given by us.
Authorization Number:You must e-mail us at email@example.com for a return authorization number and for the address to be shipped. Important: No items will be accepted without an authorization number clearly visible on the outside of the box.