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Katerno Inc
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Katerno Inc
Return Policy

169 54th St
Brooklyn NY 11220
US

Return Policy

Returns without an RMA number issued by us will not be accepted. So please contact us for return instructions before shipping any product back. Some products need to be shipped back directly to the manufacturer. All product returns must be shipped back to us within the grace period (please see below) with proof of delivery in order for it to be valid.

New Product Return Return for refund within: 15 days
Return for replacement within: 15 days *Exceptions do apply. Please read the full policy for all returns details and conditions.
Refunds/returns are subject to a 15 - 20% restocking fee depends on the brand. Exceptions are projector lamps are subject to 25% restocking fee; iTouchless (25% restock fee); PureWater 2GO (20% restock fee); Meyda (30% restock fee); Napier (25% restock fee); First Aid Only (20% restock fee); Open Air Cinema (20% restock fee). Most items have manufacture warranty coverage. You may contact the manufacturer to fix any product problems or defects. All returns require an RA number and transportation charges are to be paid by the customer. Cost of shipping and return shipment is non-refundable by Katerno. If an item that is returned to us is found to have no problems it will be shipped back to its owner on the buyers expanse. All returns must be in resellable condition. Defective Items:

An item that was discovered to be defective upon receipt will be replaced. You must notify us within 7 days of receipt of the defective product inorder to recieve a DER (defective exchange request) to validate the replacement. After 7 days any replacement must go directly through the manafacturer under the USA Manafacturers Warranty, as per their request. Damaged Items:

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. For all oversized televisions, the tv must be inspected on arrival. Please plug it in as soon as possible to complete full inspection. If your tv has been damaged in transit, please refuse delivery if the driver is still at your location. If the driver has already left, call us right away as we only have within 48 hours to start an insurance claim to replace the tv for you. After 48 hours of when you sign for your television delivery, you the customer are 100% liable for any damage to the tv.

Return Shipping: If an item you received is defective / damaged, we will certainly replace the item with a new one, however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our fulfillment center.

Refusal Policy Shipped items that are either refused by the customer or in the event continual delivery attempts fail, will be returned and credited for the product cost and tax, less 20% restocking fee and the shipping cost. Please allow 3 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.
Shipping Policy It is the customers responsibility to make sure a correct shipping address is entered. If a package is re-routed either by the customer or by Katerno (with a request from the customer). The customer will be responsible to pay any fees incurred on the shipment. The fee is normally $15 per package per re-route.
Please Note: Certain brands may be non-returnable, this includes new and recertified products. Please call us at 1-800-810-7460 to find out if a product can be returned.


All software products are non-refundable. For returns on defective products which require the customer to ship back the original item after the new unit is delivered; If the original unit is not shipped back to our warehouse within 2 weeks, the customer will be billed for both the original and the replacement units with the shipping charges.

Manufacturer's Warranties Katerno.com does not offer any product warranties. However, many of the products available are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website.

Description

Best prices on the latest technology for both Consumers and Business. We carry a wide range of products including Cables, Computer Hardware, Marine Electronics, Networking Products, and many other great products. We carry top brands including Panasonic, Ziotek, Bushnell, and Garmin. Customer service is a top priority for us and we always try our best to exceed our customers expectations.

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