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We guarantee against manufacturers' defects for 14 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 14 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 14 days of receipt of the merchandise.
Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Exception Section - Items Not Covered Under this return policy:
TVs: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section. Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Personal Care Items: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section. Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unopened, unused condition only.
Items may be returned only with prior authorization. MeoEstore is not responsible for returns not received at our warehouse.
All Return Authorizations not received within 14 days of being issued will be cancelled. Please allow 3-7 business days for processing. Any returned package that does not have an RMA number will be returned to sender.
Refused Delivery: Returns falling under this category will be treated as Unwanted Returns, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. All shipping and handling fees are non-refundable with an exception where MeoEstore.com has made an error by shipping and incorrect item to the customer.
Defective Items: A customer must return merchandise at their expense within 14 days from the date of delivery with prior Return Merchandise Authorization number. MeoEstore is not manufacturers. Since we are not the manufacturer, we split the shipping cost with the customer. The customer pays for the shipping returning to us, and we pay for the shipping going back to you. If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
Late Returns: If the return has been received to our warehouse after 20 days from the date of delivery of the merchandise, it will be sent to the customer at their expense. We do not accept exchange or return after 14 days from the date of the delivery on all products.
We carry a large selection of Consumer Electronics, Marine Electronics, Telecommunication Products and General Merchandise at discount prices.
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