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Return Policy

265 Livingston Street
Brooklyn NY 11217

Return Policy

To return your purchase:

Here at Cookie's, we want to make sure that you are completely satisfied with your purchase. When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from, contact us by phone at 877-942-6654 for an RMA#. Then, simply fill out the bottom portion of the last page of your invoice with the reason for your return and any other necessary information and send it back within 365 days of the invoice date. You may return any purchase in the same bag or box that it was shipped in. Upon return and receipt of the product, Cookie's will refund or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included. Return ship fees are the responsibility of the customer. Underwear, socks and tights are not refundable. Cookie's does not accept exchanges, returns only. NOTE: When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.


Cookie`s Department Stores was established in Jamaica, Queens (NY) in 1975. Today, Cookie`s has expanded into a seven store emporium carrying items for children and teens of all ages. With its largest store occupying over 90,000 square feet of selling space, Cookie`s has become known as the World`s largest Kids Department Store and the #1 School Uniform Headquarters in the United States.


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