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3150 Commercial Ave
Northbrook IL 60062
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund. For your convenience, OpticsPlanet offers a FREE pre-paid shipping label for qualifying domestic returns. If you have return inquires more than 30 days after receipt, please contact the manufacturer directly for possible repair or replacement.
Please be aware that all returns are subject to OpticsPlanet's Return Conditions. Items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included. We do not charge any restocking fees for returned goods meeting the terms of our Return Policy. For a full list of exceptions, please review our Return Policy Exceptions.
All exchanges and returns require the completion of a Return Merchandise Authorization (RMA) form. Once complete, follow the provides Return Instructions and return the merchandise as soon as possible. Please note that your RMA number is only active for 10 days following the date of submission, so don't delay!. For more information, please review our Return and Exchange Instructions.
To take advantage of our FREE domestic return shipping offer, select "Print a FREE pre-paid shipping label" in the Shipping Options section during the RMA process. The shipping label generated will allow you to return you merchandise to OpticsPlanet at no additional cost to you. It's as simple as that! If you do not elect to use a pre-paid label or your return does not qualify for this offer, we highly recommend insuring goods for their full value. And to ensure a timely return or exchange, we ask that you safely wrap items to prevent shipping damage. If you believe your order was damaged during transit, please review our Shipping Policy and contact us for more information. For more detailed information on our return policies, please refer to our Return Policy Information Page and feel free to contact us if you have any additional questions.
Instructions for Return: 1.Fill out and submit a RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. Please note that we are unable to accept a return without a completed RMA Request Form.
2.Upon submission of the RMA Request Form, the Return Instructions and Merchandise Return Summary page appears. This page contains the RMA number that is active for only 10 business days. 3.Pack the item(s) securely using the original packing material. Please note that OpticsPlanet is currently unable to accept COD shipments. To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notification (e.g., UPS, USPS or FedEx).
4.Please include the Return Summary in the box. 5.Attach the "Merchandise Return Tag" to the outside of the box along with a copy of the shipping label.
6.Please insure the package for the full merchandise value and return all promotional materials, accessories, manuals, etc. that were included with the original shipment. You will be notified via email once the return is received and processed with all information about your exchange or refund.
The flagship store of OpticsPlanet, Inc., OpticsPlanet.com is proud to bring its brick and mortar know-how and customer care and diverse product selection to the Sears.com Marketplace. We are recognized as one of the world's leading online retailers of a wide selection of sport optics, tactical and military gear, scientific products, hunting gear, professional grade products and eyewear you'll find anywhere. As an award-winning customer-centric store, we are continuously expanding our product offerings with input from millions of satisfied customers.
Our mission at OpticsPlanet.com is to provide exceptional service to our customers. We started out with the best optics on the planet, but today OpticsPlanet has grown into the destination for millions of professionals and hobbyists every month. With hundreds of thousands of products from more than 800 top brands in hundreds of specialty categories, our impressive selection of outdoor sporting goods, hunting and tactical apparel, and shooting accessories is unmatched by any other retailer. At Sears.com you can shop a large selection of our expansive product catalog, and benefit from the expertise that comes from being the premiere destination for gear. Founded in 2000, OpticsPlanet, Inc. has been recognized by both Inc. Magazine and Internet Retailer Magazine as a leading e-commerce company. Working from a 110,000 sq. foot campus miles from Chicago right in America's heartland, OpticsPlanet, Inc. currently employs over 300 employees in its state-of-the-art customer service and fulfillment centers.
Our customers are as diverse as our product offerings. No matter your level of expertise, our knowledgeable staff and product experts are here to assist you with your purchase. We have an extensive selection of learning materials for you to browse through, including how-to guides, product discussion forums, customer product reviews, gift guides, and a wide selection of videos on our OpticsPlanet YouTube channel, all no further than a search away. We are dedicated to providing you with the highest quality of customer service and being your favorite place to shop online. Thank you for choosing us, and we look forward to doing more business with you in the future!
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