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      His/Her Room.com
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      His/Her Room.com
      Return Policy

      1295 Majesty Drive
      Dallas TX 75247
      US

      Return Policy

      Our Easy Return Policy
      We hope you enjoy your purchase; however, we understand that sometimes there may be a need to return/exchange an item. Thats why we offer our easy 30-day* 100% satisfaction guarantee. You may return unworn, unwashed merchandise in its original condition with all tags attached. Items must be in new condition (free of odor, cosmetics, markings etc.) We know that underwear is personal. We therefore take extra care to inspect and test all returned items to insure they are in new and pristine condition before returning anything to our inventory.

      Please make sure all tags and packaging are intact, and that items are packaged to protect their shape. We're sure you expect the panties you buy from HerRoom to be in brand-new pristine condition. That's why we request that, if you're unsure about your purchase, you try your new panties on only over your own clean underwear. All returned panties and other items with a crotch are closely examined and tested: we never put previously worn underwear back into our inventory. If we believe an item has been tried on or worn, we cannot accept it as a return. If you are returning swimwear, the protective liner in the crotch must be in place. We cannot accept swimwear returns without it. We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable. We also ask that, due to the delicate molded structure of bra cups, you return items in a protective box to ensure a full credit. We are committed to selling only brand-new, pristine items. So, for the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.

      Description

      HerRoom offers not just bras, panties, thongs, and sexy lingerie but also swimwear, sleepwear, shapewear and hosiery and much more. With more than 200 name brands - from La Perla to Playtex, as well as Wacoal, Spanx and Vanity Fair... just to name a few - we have it all. We strive to be the best at low prices, great sales and free shipping! We also believe in providing you with as much information as possible about each lingerie item. Our team works hard to carefully vet each product, write a unique description and photograph it from several different angles.

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