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Pro Therapy Supplies
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Pro Therapy Supplies
Return Policy

1750 Breckenridge Pkwy
Suite 200
Duluth GA 30096
US

Return Policy

Return Policy All Returns are subject to a 15% Restocking Fee and must be requested within 45 days of item delivery. Fees are waived if exchanging for the same or similar item.

Please Request an RMA number by calling 1-800-883-0368. Once assigned, the RMA number is valid for 14 days. Detailed instructions for returning your product(s) will be sent via email. Please contact us within 7 days for any item that is received damaged upon delivery. Exchanges

The restocking fee will be waived if you choose to exchange your item for a different size or color or for an item of equal or similar value. The product(s) returned to Pro Therapy Supplies must be in like-new, resellable condition. Return Instructions
1.All of our products are offered with free shipping. Please be aware that our actual outbound shipping cost will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us at your expense.
2.Request an RMA number via e-mail (customerservice@protherapysupplies.com) or call 1.800.883.0368. Once you have been assigned an RMA number, it will be valid for 14 days only. 3.Please write the RMA number clearly on your return shipping label (if you do not have a shipping label, you can purchase one at your nearest office supply or shipping store). Affix the shipping label to the outside of the package. ** Please Note: Do not write the RMA number on any other part of the package **
4.We recommend sending the package via UPS, or other shipping service which will provide you a tracking number and/or delivery signature. We are not responsible for refunding or replacing a lost item without proof of delivery. We also recommend obtaining insurance for high value items for your protection. 5.All packages received without a pre-assigned RMA number shown on the label will be refused. If the package is damaged during shipping, or the product is not in the original packaging, it will be refused.
6.All claims for incomplete, defective products and/or missing accessories must be made within 5 days of merchandise being received. Please note: if the original packaging is not returned with the item, we may charge up to a 30% restocking fee. Non-Returnable Items Certain products cannot be returned for any reason due to our compliance with Health and Safety Laws/Regulations.
Products inserted into any body orifice (ear, nose, mouth, etc.) Buckwheat filled products
Bedding or bed wedges/cushions Water pillows of any kind
Used or worn braces & supports
Si-Loc - Support Ring for the SI-Joint and Pelvic Ring Hot/Cold therapy products - heated or frozen/refrigerated
Supplements, Topicals, or Analgesics (opened or unopened - to protect customers from contamination and tampering) examples include vitamins, skin creams/lotions/sprays, hair-care products, and others items in this category
Worn or washed clothing or other wearable merchandise Assembled Furniture and DVD/VHS media
Other items, such as Theraputty, which can be contaminated with dust, skin, or hair All heating pads, pillows, and low back cushions may be returned ONLY if the items have not been opened or removed from the sealed plastic bags.

Damaged Item Received Upon Delivery Note any damages on the delivery bill and have the driver sign it - acknowledging damage.
Contact customer service within 7 days of delivery at customerservice@protherapysupplies.com or call 1.800.883.0368 to start an insurance claim. Replacement of damaged parts will be shipped to the customer at no charge.

Defective / Warranty Items Within the US, we will issue a return label and ship the replacement item at no charge (or issue a full credit) for defective items returned within 45 days of delivery.

For International Customers, we will reimburse the customer up to $20 for the return shipping, if returned within the 45 days. If after 45 days (but still within the warranty period), the customer will be responsible for both the inbound return shipping and the outbound replacement shipping charges.
If an item is reported as defective, but arrives in working condition (not defective), it will be treated as a regular return and will be subject to the same restocking fee and deduction of the shipping charges from the final refund credit. There are certain items for which returns or replacements must be handled directly with the manufacturer. Please contact us at customerservice@protherapysupplies.com or call 1.800.883.0368 for details. Please Note: Warranties vary by manufacturer. Other Disclaimers Pro Therapy Supplies holds no claims that magnetic therapy will heal your pain. Always consult your physician before purchasing any medical equipment.

Description

Pro Therapy Supplies is committed to providing each customer with the highest standard of customer service.

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