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6047 Malburg Way
Vernon CA 90058
Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Any upgraded shipping costs will not be refunded. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Live Goods LLC Gift Certificates are nonreturnable. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our Standard Return Policy , where roundtrip shipping costs will be deducted from your refund. If item is eligible for "Free Return Shipping" you will receive return label by email. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, No returns allowed on custom orders. Mattresses, bedding and linens are also non-refundable and cannot be exchanged. A few of our vendors may be excluded from our return policy.
How To Return An Item Missing Parts
If you have already accepted the package and find that parts are missing or damaged, please create new support ticket within 24 hours and we will provide you the replacement parts free of charge. If we cannot replace the parts, we will have the carrier pick up the package and we will provide you a replacement. All returned products should be in the original packaging.
Damages Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts via a support ticket.
We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight or White Glove, please note the important instructions below. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment
If you decide you do not want parts or a replacement unit, the item can be returned under our Standard Return Policy. If a product arrives damaged and it was noted on the delivery receipt, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. In order to address any issues promptly please take time to inspect the merchandise you have ordered upon receipt. If your shipment is damaged or defective, please create new support ticket within 24 hours following the receipt of your order. To help us resolve the situation please upload photographs of the damages as well as post a clear description of the damage.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If you want to return, please refer to our Standard Return Policy. If the product itself appears significantly damaged, you may refuse delivery. Please notify Live Goods of refusal so we can anticipate the return.
Live Goods LLC is a Los Angeles, CA based company with a passion for home furnishings. We take our responsibility to our customers seriously. Our group of buyers scours the world over to find the latest in design trends, the finest materials and the most cost-effective way to get these furnishings to our loyal customers. With a group of the most knowledgeable customer service reps who stand ready to answer any questions or provide assistance, we're sure we have the ideal combination of excellent service and quality furniture offerings.
Simply put, our goal and mission is to ensure every customer who visit our sites comes away satisfied with their purchase and with the knowledge they're important to our company. With easy to browse sites that are transparent in their pricing and shipping guidelines, we know you'll be convinced too. Along with an extensive selection of the finest furniture, you'll find a wide array of accessories, lighting options, outdoor products and don't forget our beautiful imported rugs. You can be sure of a comfortable and satisfactory experience with Live Goods. You place your order and we ship it - as promised and on time. That's our guarantee to you. Each selection you make comes with a standard manufacturer's warranty. Because we partner with only those manufacturers that are both reputable and share the same business philosophies we do, we are confident in the warranties offered to our customers.
With plans for further expansion, it's our goal to provide product lines on all of our sites to meet everyone's personal tastes. We know how important it is for your surroundings to reflect a bit of your personality and reveal your own sense of style. We take pride in every item found in our extensive inventories. From outside patio furniture to the most elegant inside furnishings, it's our belief we have something for everyone. We know there's work to be done as we continue with our expansion efforts - both with our online presence as well as the inventory of fine furnishings we offer. We welcome suggestions and feedback on the job we're doing for you, our customer.
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