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460 Bergen Blvd
Palisades Park NJ 07650
TYPES OF RETURNS
There are two types of returns - - Regular Returns and Damaged Returns. Below is our specific policy and procedure for each of these types of returns: Regular Returns
This type of return is for items that you have ordered in error, no longer need, or have since changed your mind. Once the product is received back at our designated warehouse, you will receive a refund for your purchase, minus any shipping and handling fees that may apply. Refunds for product returns will be issued after below criterias are met: The item must be returned within 30 days of shipped date via our website.
Tracking information must be provided to us within 2 days for return packages. The item must be returned in its original packaging.
The item must be returned in the condition it was received Please note that you will be responsible for shipping charges back to our warehouse on this type of return.
Damaged Product Returns This type of return is for items that have arrived to you in a damaged or defective condition or the warehouse has sent you the wrong item (not the item on your order). These returns are eligible for a full monetary refund as long as the following criteria is met:
You must complete a return request at our website or call customer service within 3 business days of receipt of the product, including the details of the reason for return. The product is returned in its original packaging.
Refunds will be issued after : Your item is received back at our designated warehouse.
The item has been inspected and has met all return criteria above based on the type of return. In case of damage or error return, the damage will be inspected or the error verified. A refund or re-ship will be made based on customer request.
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