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Return Policy

10681 Pamela St.
Cypres CA 90630

Return Policy

PH: 619-354-0332 EMAIL:
If you cannot reach us during or after our business hours PLEASE EMAIL:
For our complete policies please go to CANCELLATION POLICY
We do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled.* If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy allows) for a refund. Please be sure that you want to make the purchase before submitting the order. *Under rare circumstances when a cancellation is requested within 24 hours of ordering, we may be able to cancel. If a cancellation request is granted the customer would agree to forfeit the cost of shipping. A cancellation request should be made to

RETURN POLICY DO NOT REFUSE DELIVERY - Orders refused at delivery may void the eligibility for refund or will be assessed all of the applicable fees listed including the return fee, our shipping costs and up to a 50% restocking fee. DO NOT RETURN ITEMS TO SEARS STORES OR TO ADDRESS LISTED.

Our goal is that you're completely satisfied with your purchase. If you are not satisfied with your product we will under most circumstances allow the products to be returned. If the product is being returned for any reason other than exchange or damaged in transit the customer can be charged up to 25% restocking fee, plus the original shipping charge will not be refunded. RETURN MERCHANDISE AUTHORIZATION  RMA
To return a product you must receive a RETURN MERCHANDISE AUTHORIZATION (RMA). You must apply for a RMA by emailing us at Please include in your email the name on the order the order # and the reason for return. Once we receive your RMA request we will review your request and respond with either an RMA # or we may request further clarification. Failure to obtain an RMA # will delay or negate your option to return the items. Once you receive an RMA all items must be received back within 21 days of receiving your order. If the item is not received back in the allotted 21 days it will not be eligible for a refund. In such circumstances the customer will then be responsible to make arrangements to get the package back or can request that ProSales ship it back at the customers expense to be billed prior to shipping. If the package is returned without an RMA or without the RMA # on it, your possibility for a refund may be voided. Please note: We do not issue prepaid return labels unless the item received was not the item ordered. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. If the item is damaged in transit or DOA an exchange will be made or refund issued. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund.

DEFECTIVE ITEMS If there is something wrong with the item, you can simply return your purchase in its original packaging, with your original receipt/email confirmation within 10 days from the delivery date. Failure to act in the prescribed time period will negate customers option for refund or exchange. All defective items will be repaired, replaced or refunded at our discretion. You must get an RMA # prior to returning. See below for info on obtaining RMA# Delivery and Damaged Shipments
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material. (if you can take a picture of the damage that would be advised) Email or Call our customer service department immediately at or (619)354-0332. When you click buy on any ProSales items you agree to our rules and policies.


ProSales is a leader in online sales of household products. We offer thousands of top quality products at competitive prices. Most of our orders will ship in 3-5 days. We look forward to serving you.


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