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Returns and Warranty Policy
- Return of sealed merchandise is allowed within 7-10 days after the delivery date. - We will issue the refund or send a replacement merchandise to the customer at our own decision.
Our decision is based on inquiry from customer, product availability and other factors. - Initial shipping and handling fees are the costs of sending the product to customer and will not be refunded.
In case the item sold has "free shipping", Osprey-Talon will refund the amount of purchase, without "actual shipping costs".
- Restocking fee 10% is applied for sealed merchandise; - In some cases we may grant RMA for opened goods. But in this case restocking fee 15% is applied.
Defective on Arrival (DOA) shipments need to be reported within 7 days. They will be replaced ASAP for free (subject to stock availability) or refunded.
After the return authorization is sent to the customer, we will have to receive the merchandise within the next 7 business days. No refund/replacement will be made if the package is late without notice.
Products damaged during transportation. - Products damaged during transportation should be reported ASAP but not later than 3 business days
after the receipt. Shipping packaging and product packaging should not be disposed of because they are used as evidence for associated carrier insurance claim. We ask the customers to send us the pictures
showing the damage during transportation with the initial claim. - Once such product is reported, we file insurance claim with the shipping carrier and/or resolve this problem
with the customer by providing refund or replacement once the shipping carrier fulfills obligations related to the claim Return of the products during warranty period
- The warranty for all products is 200 Days, except otherwise stated in the items description. - This warranty is not transferable. It is only applicable to direct customers upon presentation of the proof of purchase, i.e. the original invoice.
- As the products are sold in the USA, all warranty obligations and warranty service are also fulfilled in the USA. - Returns of defective or malfunctioning products are accepted during warranty period, which is stated in product comments (except DOA, see above).
- The warranty is not redistributable to third parties. - We will send a replacement product or issue the refund to the customer at our own decision.
- Please, do not use the product if it is damaged or the defect is discovered. We will not be liable if the knowingly defective or damaged product was used and caused damage to the corresponding device or other property.
- The warranty is void if the product was physically damaged or the product was damaged due to misuse, alteration, improper installation, abnormal electrical, mechanical or environmental conditions. Manufacturer warranty
If the product has manufacturer warranty, the warranty obligations and technical support are fulfilled by the manufacturer. In case the wrong product was shipped to the customer, we will accept it back and will resend the right product for free.
Returns that have missing parts will not be processed until the missing part is received. Missing parts include, but are not limited to, original manufacturer packing materials, manuals etc.
When sending the return merchandise back to us, please, include the following information: - the copy of the return email confirmation;
- reason for the return; - address to ship back the product to;
- the original order invoice/packing slip with the return product circled; - you current valid email address.
We will not be held responsible if the return package is stolen or damaged during delivery. Also the return will be rejected if the Return Authorization Number is not stated on the return package.
- We reserve the right to verify the order and/or shipping method / address with the customer before physically sending the order. - If the goods were returned back to us by the delivery service because of the wrong address, the buyer gets refund without Shipping Cost.
Return and Refund Policies above are strictly followed with no exception. We reserve the right to update the Return and Refund Policies above without any prior notice. Solar Panels Return Policy and Warranty Policy
Returns of defective products are accepted within Product Full Quality Warranty Period that is stated in product description. Limited Power Performance Warranty covers repair and partial replacement of faulty components only.
Decision about the Limited Performance Warranty could be concluded only after close examination of the problem.
We offer a wide selection of solar power products - panels and controllers, laptop and computer accessories,
netbook accessories, digital camera and camcorder accessories, pda and mp3 accessories, vacuum cleaner accessories, ac adapters and power supplies, dvd-cd drives, chargers, batteries, data cables, wireless network cards, famous brand name products, keyboards, gps mounts, office products, testers & meters and other electronics.
We appreciate your interest in our products & hope you will have positive experience when shopping at our store.