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SpectrumSuperStore
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SpectrumSuperStore
Return Policy

Box 468
Valley Center CA 92082
US

Return Policy

1. You may return an item you purchased from us for any reason, no question asked, within 30 days from the date it is shipped (depending on the item category). Opened software, custom and special order products, all electronic and electrical products, cannot be returned. Certain other products may not be returnable so please read the product description for those products before you purchase them. You have agreed to accept the shipment without the delivery signature.

You must obtain written approval from the manufacturer before you return a defective or non-functioning product. No refund will be issued without the written approval from the manufacturer. Please go to http://www.builderdepot.com/customerservice.ihtml to request a return authorization before you can return an item. You cannot return an item to Sears as it must be shipped back to Spectrum Superstore (BuilderDepot, Inc.). We cannot refund you without a return authorization.

To request to cancel an order please go to http://www.builderdepot.com/customerservice.ihtml. Please note the request to cancel an order is not complete until we respond to you as it may be too late to cancel your order. We do not accept order cancellations via phone or emails. Thank you for your business. Email customerservice@builderdepot.com for any help.

2. The product is covered by the manufacturer's warranty. Please contact the manufacturer directly for help. The manufacturer's information is contained in the user manual and you can use the Internet too, if needed. 3. Please note that the picture/image shown for an item may not be accurate. Use the part number, bar code (UPC) or the description to make your decision. Manufacturers often make color or minor design changes but continue to use the same part number.
4. We normally do not accept exchanges. You need to return an item and purchase a new one. 5. If we make a mistake, we will pay for shipping both ways and get the product back at no cost to you. Just ensure that the item is not opened or used.
6. If you decide to cancel your order, please use our web site to request to cancel the order (emails and phone calls are not accepted to help us prevent errors). Please note that there is a 5% processing fee to cancel an order (this fee covers the credit card and bank fees we incurred to take the order). If we do not receive your cancellation request before the order has been processed, then your cancellation is now treated like a regular return. Please note that our customer service staff members do not work during holidays and weekends. Our systems are designed to process your order fast, and in the case of canceling an order this may work against your request to cancel an order. 7. Returns incur the following fees:
a. If we made an error, there are no fees, and you will be refunded in full b. If you cancelled the order after it has been processed, we will need to collect a fee based on 5% of the order's total. Banks and credit card companies do not refund us the fees taken when the order was placed.
c. If you decide to return an item at your discretion, we will need to collect a restocking fee (can be as high as 30% depending on the product and the manufacturer policies). Please note that shipping cost will be your responsibility. Shipping charges are not refundable. d. We need to inspect returned items and some require extensive testing before we can resell them. Please be patient while we make sure the product you returned is safe for other customers to use.
e. You will not be refunded if you return an order without authorization. Please use our web site to request a return authorization (emails and phone calls are not accepted). Orders without authorization tend to get lost or cause us problems identifying them. f. Please do not return items to our headquarters address. No products ship from our San Diego offices, and they must be returned to the warehouse that shipped them.
Returning a Product Please go to our Customer Service department online and request a Return Merchandise Authorization number (RMA). When shipping the product back, please write the RMA number in a couple of places on the outside of the shipping carton (not the product box) you are shipping back. Return the product in its original packing and condition to the address we provide to you. We strongly recommend that you insure the shipment for your own protection as you are responsible for this shipment. We will credit your account once we process the return (please allow 14 business days once we received the returned item). Shipping and handling charges are not refundable unless you received the wrong product. Taxes on the refunded amount are refundable.
Returning a Product Damaged in Shipping You are responsible to inspect the package when it is delivered to you and refuse the shipment if it is damaged. Take photos of the damge or the item as it will help expedite the resolution of the case.

Description

Our 60 stores sell over 500,000 products and growing. The product mix includes the following major product categories: Appliances, consumer electronics, housewares, automotive accessories, furniture, pet products, home improvement, office technology, sporting goods, security, safety, janitorial products, Alternative energy, and others. Using the latest Internet technology, combined with our commitment to customer service, BuilderDepot is dedicated to helping its customers save time and money by having access to an incredible selection of domestic and international products. The BuilderDepot online stores offer over 3300 brands and growing.

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