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iBuyOfficeSupply.com
Return Policy

14940 28th Ave N
Plymouth MN 55447
US

Return Policy

Your satisfaction is our goal. With that in mind, iBuyOfficeSupply.com will accept returns for any unopened, unused product within 30 days of your order. It is important that all original packaging be included to qualify for a refund. Shipping costs are non-refundable.

There are some items which do not qualify for refunds. They are: Electronics such as Camcorders, Televisions, etc., assembled or installed furniture, food/beverages, custom orders (including large quantity, specially priced quoted orders) and medicines such as aspirin. Return Procedure

Important: We will not accept a return without an Return Authorization from us. This cannot be done through Sears or at a Sears store, it must be done through iBuyOfficeSupply.com's customer service. Contact us at returns@ibuyofficesupply.com or by phone at (866) 568-0524. Important: We must have the following information to complete your Return Authorization:

- Order Number - Item/Item number of the product(s) you'd like to return
- Quantity of items you'd like to return - Return reason: Defective, Damaged, Wrong Item, etc.
- Condition of the products (opened or unopened) We will reply to your request within about one business day with a Return Authorization Number and instructions on where to ship your return. Please do not ship products to our Customer Service location. Instead be sure to ship to the warehouse included with your RA email. Returns are NOT accepted at Sears retail locations.

When shipping returns to the warehouse it is our suggestion that you use a carrier providing proof of delivery such as UPS or FedEx. Please allow up to 21 days for returns to be processed and credit issued. Why up to 21 days? Because we must wait for the product to arrive at one of our warehouses. They must not just receive it, they must check it in, make sure it's in resalable condition, do the paperwork for the return. Then that information needs to be filtered back to our accounting department where they go throw normal accounting procedures and then return your payment. Simply put, we wish there were a faster and more efficient way to do this but given that our warehouses process thousands of orders per day it's just the way it's got to be.

You pay for shipping when returning products. We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered. Reports of damaged items, wrong items or defective items must be made within one week of receipt of shipment. We accept returns for up to 30 days.

Any unopened item may be returned for credit (shipping is at the customer's cost). All original packaging and contents must be included to receive credit for returned products. Some products are ordered direct from the manufacturer (shredders, office machines, office furniture, etc - manufacturers include Fellowes, GBC, Martin Yale, HON Balt, Acco, Mayline, Eurotech, Nightingale, Sentry, Fireking, Safco and other large office machines and furniture items). Returns to some of these manufacturers can incur a restocking fee (the percentage depends on the manufacturer) - be sure to inquire with customer service if you have a question about this before ordering. HON products are not returnable. It is very important that you contact us first if there are problems with office machines, shredders or similar products before simply returning them.

Description

iBuyOfficeSupply.com is a fast-growing online distributor of office products dedicated to quality products, competitive pricing, fast delivery and most importantly, the best in customer service. With over 155 years of industry experience our staff knows the office products business very well and we want to help you to save time and money on your office products needs.

Selection - Name Brands - Hard to find items We distribute products nationwide. Our product selection includes over 300 top manufacturers including 3M, Global, GBC/Quartet, Sanford, Avery, Acco, Smead, Universal, Fellowes, Swingline, Bic, Hammermill, and many more. Big box retailers stock about 6000 items. At iBuyOfficeSupply.com you can shop for over 40,000 items, which makes sourcing hard to find items and cost saving items quick and easy right from your personal computer.

iBuyOfficeSupply.com ships from a network of 50 distribution centers throughout the lower 48 states. Place an order before 2:00 pm in your time zone and you will usually receive it within 1-3 days. Items that cannot be shipped UPS will ship on a common carrier and take additional time for delivery.

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