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Focus Camera
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Focus Camera
Return Policy

905 McDonald Ave.
Brooklyn NY 11218
US

Return Policy

Return or Replacement Policy: If you are not satisfied with your purchase, you may return it (see exceptions in Paragraph 'g' below) within 14 days of receipt, for a refund, or a replacement - subject to the following:

a) Contact Focus Camera to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number. b) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging do not qualify for a full refund.

c) Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.

d) The issuance of an RMA # does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, mint condition, as per Paragraph 'b' above, it will be subject to a restocking fee in accordance with Sears.com's guidelines, of at least 10%. If your return is missing accessory components, or shows signs of wear and tear - restocking fees may be higher. So please limit your Returns to unopened items in their original condition with all documentation, packing material, and accessories intact. For specific restocking fees that may be applicable to your Return, please contact us at cssears@focuscamera.zendesk.com. e) Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA # should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs prepaid. We cannot accept any COD shipments.

f) If the Return is due to our error, please contact us for a prepaid Shipping Label, which would enable you to return the product at our expense. g) There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned.

Non-Returnable Categories: Computers; Laptops, Notebooks, Netbooks, Desktops, Memory, BBQ Grills; Consumable, Perishable, and/or Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and Software; Car Stereo, DJ, and Home Audio; DVD Players; Video Games and Consoles; Home and Kitchen Appliances; Luggage; Musical Instruments; Personal Care; Printers and Scanners; Projection Screens; Televisions; Headphones/Earphones; Special Order items, where indicated; and all items over $1200.00. Purchases from these categories are final. In case any of these items is defective, Customer must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to the Merchant.

For Warranty information, merchandise Damaged in Transit, or Order Cancellations, please contact us via email at cssears@focuscamera.zendesk.com or via phone at 1-800-221-0828. If you still have questions, please do not hesitate to contact us via email at cssears@focuscamera.zendesk.com or via phone by dialing 1-800-221-0828, Mon. - Thurs. 9:00am to 5:00pm EST and on Friday 9:00am to 2:00pm EST.

Description

Focus Camera, Inc. is a nationwide specialty on-line retailer, as well as a brick-and-mortar retail store, operating in the same New York neighborhood location for over 40 years. We have taken our consumer-oriented philosophy that has served us well in our local community, and expanded it to serve customers nationwide.

Customer Service is our Number One Priority! We don't just deliver products - We keep our customers coming back again and again. Our customers are our investment. "Treat every customer as if they sign your paycheck...because they do." This has been our credo, and it is for this reason that many of our orders are from repeat customers. Our best advertisers are our satisfied customers, more than 400,000 strong and growing daily. Our prices are very competitive. We sell only top-quality merchandise, and our customer service is second to none. Join our family of satisfied customers, and you will be glad you did.

Why take risks in dealing with unknown retailers - when you can buy from a trusted source with an excellent reputation spanning almost two generations! If you are satisfied with your purchase and our performance, tell your friends. If you have any issues, please contact our customer service via email at cssears@focuscamera.zendesk.com or via phone by dialing 1-800-221-0828, Mon. - Thurs. 9:00am to 6:00pm EST and on Friday 9:00am to 2:30pm EST. We will work hard to address your concerns, so that we may continue to earn your ongoing loyalty.

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