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ToolKing.com
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ToolKing.com
Return Policy

11111 W 6th Ave Unit D
Lakewood CO 80215
US

Return Policy

ToolKing.coms return policy is designed to be as fair and hassle-free as possible. We offer a 30 day return period where any item can be returned to us for any reason*. Reconditioned products are sold risk-free and receive an extended 90-day return period. *See exceptions below

Non-Defective Items (Changed mind, misordered) You are responsible for all return shipping costs on non-defective items. Upon request, Tool King can provide a flat-rate UPS return shipping label for non-defective merchandise for $10.00 (deducted from refund)
Exceptions: Freight shipments, or items over 150LBs are subject to additional terms (below)
International Orders may be subject to additional terms. Due to hazardous item shipping regulations, items with gasoline engines are ineligible for returns or refunds after gasoline has been added to the tank. These items must be repaired at a authorized Factory Service Center
Restocking fees of up to 35% will be deducted from any refund/credit on items that have been visibly used and are not in factory-new condition. Important note: Certain items that are shipped directly by their manufacturers may be subject to restocking fees of up to 35% regardless of condition or use. Packing and Sending Your Return
When sending an item back to ToolKing.com, please ensure the following: The item is in its original box with all original packaging, accessories & documents. Returned items missing original packaging, accessories or documents are subject to up to a 35% restocking fee.
The product is securely & properly packaged to avoid damage in transit

Large Item Return Policy Due to the expense of shipping heavy items, large items are subject to additional terms.
Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freight handling charges cannot be refunded. If item(s) arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. If this is not done, you will be responsible for return freight charges back to us or the manufacturer. Please notify us of any delivery problems as soon as possible to expedite the refund process. In situations where a damaged product can be repaired by either a factory-technician or end-user, ToolKing.com may opt to provide replacement parts and/or a service technician instead of returning the whole item.

Please note that you will be responsible for the additional freight costs in the following instances: You miss your delivery appointment
You refuse or return a non-damaged, non-defective item Returns on Non-Defective Large Items (Changed mind, misordered)
For returns of non-defective large item(s), you are responsible for paying return freight. Freight fees on large item range between $50.00 and $500.00. Restocking fees of up to 35% will be deducted from any refund/credit on items that have been visibly used and are not in factory-condition resalable condition. Important Note: Some items that are shipped directly from the manufacturer are subject to a restocking fee up to 35% regardless of their condition. Restocking Fees
In order to keep our prices low, we have to charge a re-stocking fee in certain instances. A restocking fee of up to 35% will be assessed in the following situations: Non-defective merchandise returned in visibly used, or damaged condition
Orders "Refused" without authorization
Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected) Any return that is not the result of defective/damaged merchandise or a shipping error
Items that shipped directly by the manufacturer, regardless of condition or use. Warranty and Parts Info
After 30 days, purchases made from Tool King are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturers Warranty and in most cases, may be brought to an Authorized Service Center for repair. To learn how warranty claims are handled for a specific manufacturer, please visit Tool King's Warranty Information Page
To find the nearest Authorized Service Center in your area, you may contact the manufacturer directly or 'Contact Tool King' for assistance Manufacturer warranty coverage & eligibility varies in countries other than the United States. ToolKing.com makes no guarantees regarding manufacturer warranty coverage outside of the United States.
If you have any questions about our return policy, please contact our customer service team.

Description

Tool King offers new and factory reconditioned name brand tools at the guaranteed best prices around. Established in 1978 and located in Lakewood, Colorado, Tool King offers thousands of tools and accessories to professionals and DIYers around the country.

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