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eAccess Solutions, Inc.
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eAccess Solutions, Inc.
Return Policy

407 N. Quentin Road
Palatine IL 60067

Return Policy

Returns/Exchanges Policy
Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from eAccess. Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at 847-991-7190. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.
 Headsets: Due to the personal nature of headsets, no open box headset or ear bud will be accepted for return.  Generators: If a customer puts gasoline and/or oil into a generator, the return policy is null and void.
 Filters and Vacuum Bags: Filters and Vacuum Cleaner Bags are not returnable if opened due to the non-reusable nature of these products.  Manufacturer's Warranty: All OEM products are sold with the full manufacturer's warranty, please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product.


eAccess Solutions, Inc. is a global provider of products, software and consulting services, Headquartered in Chicago, IL., eAccess has over 500,000 customers worldwide and proudly serves over 65% of the US Fortune 100, major branches of the US Government, US Military, Educational Institutions, Small Businesses and Individual consumers everywhere. Our goal is to exceed your expectations with top-notch customer service driven by our hands on experience with the products we sell.

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