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Return Policy

PO Box 834
Old Saybrook CT 06475

Return Policy

Return & Exchange Policy

60 Day Returns & Exchanges for your Shopping Convenience!
except engraved, personalized, and clearance items Eve's wants you to be a happy customer. We want you to be completely satisfied with the sterling silver jewelry that you receive from us, as we only sell high quality silver and cubic zirconia cz jewelry. We do understand that you may not like your purchase for some reason.
You may return or exchange your silver jewelry within 60 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. Engraved items, personalized items and clearance sale items are not returnable or exchangeable. To return silver jewelry to, please follow the steps below. 1. For an exchange, indicate on the invoice what you wish to exchange the returned silver jewelry with. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement silver jewelry. Be sure to include the jewelry item name, number, and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration.

2. Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us! 3. Place all the original packaging in the return box, including your sterling silver jewelry, and the copy of the invoice.

4. Write the word EXCHANGE or RETURN on the outside of the package, to indicate the type of processing. (see examples below) You may return or exchange any item except "final Clearance" items or custom engraved items for any reason, within 30 days of your purchase. We do not require an RMA number for returns or exchanges.

5. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE TO OUR P.O. BOX. We will only accept returns & exchanges that are sent to our PO box. We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.

6. Once your silver jewelry return is received, it will be processed with 10 business days. Eves will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 15 business days of receiving your returned sterling silver jewelry item. Once the adjustment has been made to your credit card account, you will receive an email confirming that transaction. 7. If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.

8. If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold, we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer. If you need to return jewelry to us, please address the package like this: - EXCHANGE P.O. Box 898
Deep River, CT 06417 or - RETURN P.O. Box 898
Deep River, CT 06417 Please call us at 800-679-EVES (3837) or email us at with any questions or concerns that you might have.
For assistance returning an order please email or call 800-679-3837. For assistance returning an order please email or call 800-679-3837.


Exquisite Sterling Silver Jewelry. The latest Designer & Celebrity Inspired styles. came from our desire to create an online gallery of sterling silver jewelry. Our goal is to bring to our customers a line of jewelry that is exquisite, yet affordable. We continue to purchase pieces from the finest jewelry manufacturers and designers all over the world to offer in our gallery. will constantly add new items as we discover them. Why Shop At Eves?
* FREE SHIPPING! Free USPS First Class Shipping on all orders of $50.00 or more! * 60 Day Returns & Exchanges! Shop Worry Free!
* FREE gift boxes and jewelry pouches included with every Eve's Addiction item! Makes for beautiful gift presentation. * 24 hour (same day) shipping on all in stock items from Eve's Addiction - Order now, ships today! We offer worldwide shipping, including Europe, Asia, Canada, US Territories, and more!

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