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Return Policy

42 Executive Blvd
Farmingdale NY 11735

Return Policy


We want you to be fully satisfied with your purchase and will accept returns on most items if returned within 30 days (see exceptions below). No returns can be accepted after 30 days. All returns must be returned Directly to Maxi-Aids or to the address provided by Maxi-Aid. All returns must be in new, resalable condition, containing all of the manufacturers' original packaging (in new condition), accessories, warranties, instruction manuals, etc. Some items may be subject to restocking fees upon return. For approved returns you will be issued a refund less the shipping and handling charges for any returned item. Original shipping charges are not refundable.

We are not responsible for any return shipping expenses or charges that might be incurred. If your product arrives damaged you must notify us immediately, within 48 hours via e-mail at You will then be given return instructions. Once we have received the damaged item back from you, we will gladly make the exchange. It is important that you hold all packaging materials for UPS inspection, which may be required.

Non-Returnable Items Sorry but we cannot accept returns on the following products: books, video tapes, computer products, computer software, medical or diagnostic aids.

The following cannot be returned for sanitary, health, and safety reasons: commodes, toilet, bath or shower items, injection aids, thermometers, urinals, briefs, incontinent products, cushions, pillows, massagers, supports, test strips, glucose meters, and any other item that comes into direct contact with the body or bodily fluids. Also be aware that some items such as Large Home healtth care items, WheelChairs, Walkers, Commodes Tranfer Benches, scooter ect. may be special ordered specifically for you and may not be returned or will incurr up to 25% restocking fee which are imposed by the manufacture of the products. In addition you will be responsible for shipping fees. Sorry but we cannot accept used items for return.
........................................................... Instructions for a Return or Exchange

NOTE: It is required that you contact Maxi-Aids directly for return instructions and to recieve an RA prior to sending the item back. Please contact us via e-mail at and provide the following information so we can issue a Return Authorization. No return will be accepted without a Return Authorization.

Send us your name, address, and phone number Send us your order number
Including item description and item number for the item that you are returning Explain the reason that you are returning the item
Do you want the item replaced or do you want to receive a credit? You will be given instructions on how to prepare the package for shipping. It is also Strongly advised that you purchase shipping insurance since we cannot and will not be responsible for damages that are incurred during returning a shipment. Please note all returns must be shipped in accordance with UPS shipping regulations which require that the items be returned using adequate packing and shipping materials so no damage will occur in transit.

**Order Refusals: if an order is refused for any reason the buyer will incur all shipping charges ( both ways) as well as any restocking fees assessed by Maxi-Aids or the Manufacture who may be drop shipping directly to the customer. Please check with Maxi-Aids for return proceedure by calling customer service. If you still have any quetsions please contact us at 631-752-0521 ext 288


Maxi-Aids is the leading supplier of products designed to simplify your active lifestyle and assist you by providing a total solution for all your special needs- including independent living, medical, and home health care - all at the lowest possible prices.

Everyone can use our products, especially the mature adult, active seniors, deaf, hard of hearing, blind, visually impaired, low vision, physically challenged, arthritic, diabetic, those with special needs, as well as anyone who seeks an easier way to perform daily tasks at home, work or play. Maxi-Aids provides products to individuals, as well as government agencies, corporations, educational systems, hospitals, nursing homes, rehabilitation centers, and many other public and private organizations.

Our team of dedicated professionals has been serving the special needs of our customers for nearly 25 years. We have built our business by offering the largest selection of products and superior customer service, all at the lowest possible prices. The products that we carry have been carefully selected and specially designed to:

Enhance your lifestyle Make your daily tasks at home, work, or play easier and more enjoyable
Help you gain independence Our mission is to be the one source for all of your special needs products, by offering you the largest selection, the latest innovations, and superior service - All at the lowest possible prices.

All of us at Maxi-Aids appreciate the opportunity you have given us to provide you with the finest products and services available. We eagerly look forward to serving you now and in the future. It is our pleasure to serve you!


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