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550 South Hill Road, suite 1554
Los Angeles CA 90013
The Angara 30-Day Money-Back Guarantee
At Angara, we take pride in customer delight. We take special care to ensure that every product exceeds your expectations. However, if for any reason you would like to exchange or refund, Angara offers a 30-day money back guarantee for items in their original condition accompanied by a receipt. Return Procedure:
1) Product must be returned within 30 days from the date of shipment. The date of shipment is specified in the Angara invoice. 2) Get your Return Authorization Code by calling 1-888-926-4272 or by e-mailing us at email@example.com. An Angara Advisor will send you a return authorization email. Include a copy of that email in your return package. In some cases, a verbal return code is allowed - please indicate such code with your return letter. 3) Include all original packaging, certificates and materials. 4) Ship your item fully insured. To insure your package, check the price of the item on your invoice. If it is less than $500, you can ship via any carrier. If it is more than $500, ship via U.S. Postal Registered Mail (or any other carrier that insures the parcel for its full value). Insure your package for the total value of the contents and request a return receipt for confirmation. 5) All return requests will be processed only after our laboratory verifies the condition of the item. 6) Returns take approximately seven business days to process upon the receipt of the item. For International Returns (from outside USA), customer will also be charged any import duty that may be paid by us towards re-import of articles into USA. 7) The following items will not be accepted for returns: a) Any item with evidence of damage, wear, engraving, alterations or resizing by a jeweler other than Angara b) Improperly packaged or uninsured items
c) Packages without an Angara return code (e-mail or verbal) d) Hand crafted Jewelry and Customized Jewelry - All jewelry under 'Build-your-own-Jewelry' is Customized Jewelry. In such cases, we may, at our discretion, offer exchange for same or higher value items only.
8) The refund may take up to 7 working days to show up in your credit card account. Resizes and Repairs: Want the same item in a different size, or need your piece repaired? Please call 1-888-926-4272 for assistance from diamond and jewelry experts.
For assistance returning an order please email firstname.lastname@example.org or call 888-926-4272.
For generations, the founders of Angara have been a crucial part of the jewelry industry, with deep roots in fine gemstone cutting, polishing and design. In fact, many of the most incredible Rubies, Sapphires, Emeralds, Tanzanites and Aquamarines through history have come from the founders of Angara. Take a walk through any of our offices around the world and you'll see photos of royalty and celebrities from the last century who traveled far and wide to get their beautiful pieces of fine gemstone jewelry from these founders.
Over the years, a few things have changed. You don't need to be a Princess or a Hollywood star to own and enjoy beautiful gemstone jewelry any longer, and with the Internet, you don't even need an appointment or a trip to the jeweler to pick out that perfect piece - you can do it from the comfort of your living room. But some things have not changed at all. Like women before them, today's women also want beautiful, elegant pieces of fine gemstone jewelry to celebrate life's special occasions. Most gifts are appreciated in the moment, but only fine gemstone jewelry truly lasts forever. At Angara, we want to be part of these special moments by offering the high quality and value that will always stand the test of time.
We're honored that Forbes, Crane, Women's Wear Daily, Daily Candy, Harvard Business Review and the others have written about our success, but it's the thousands of you - our cherished customers - who email and call every month to tell us about how our jewelry has made your moments even more special. We know that we are here only because of you, and will do whatever it takes to exceed your expectations. It is an honor for us to be a part of every special moment of your life, now and in generations to come. Our Angara Advisors will be happy to help. We can be reached at 1-888-926-4272