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Return Policy

12020 Sunrise Valley Drive
Reston VA 20191

Return Policy

Standard Return Policy

If, for any reason, you are not satisfied with your purchase, we will gladly accept your return on most brands within 30 days of you receiving your item(s) Please note that certain items are considered custom or special request orders by the manufacturer, and certain products are non returnable.
Non returnable items: Assembled and/or Modified items or out of original packaging
Mattresses Custom made or special request items-leather couches, chairs, fabric changes
Opened bedding materials Please note, returns after 30 days of receipt will be subject to approval and an in store credit may be issued in lieu of refund, depending on the elapsed time and condition of the merchandise.
If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In addition, a restocking fee will be applicable to most items returned. The return shipping will be the responsibility of the customer. In the rare case that your item(s) unfortunately arrive damaged replacements are usually offered at no charge. However, should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy. Orders that have been shipped or prepared for shipment can not be cancelled. If we are unable to cancel your order it can be refused and credit as per our Standard Return Policy will be issued back to your original payment method.

What If My Order Arrives Damaged? Our intention is to ensure your item arrives in perfect condition. In the unlikely event that your order arrives damaged we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

We encourage our customers to accept their order despite the condition at delivery. This is because a refusal of a damaged shipment can increase the time it takes to process replacements. Most manufacturers that Cymax Stores works with will replace whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing a whole unit. If there are too many damaged parts, a new unit may be sent to you at the manufacturers discretion. If a new unit is sent out, it will be sent with the same shipping method and processing time as the original order unless special circumstances apply. If tracking information is available for the replacements it will be sent to you via email.

In some cases you may be required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required. If a full replacement unit is sent, the original item becomes the property of Cymax Stores. Occasionally our carrier may pick up the damaged or defective items for inspection. Because of this, all items should be kept in their original packaging until further instructions from a Cymax Resolutions Associate are given.

Returning an item or Order Please follow the directions below to submit a return request.

1.Submit your return request within 15 days of receiving your order, by logging into My Account. 2.Complete the request form with as much detail as possible.
3.Once your request is submitted, you can expect to receive an email from our Returns team within 1-4 business days. 4.An RMA ( Return Merchandise Authorization ) number will be issued and sent to you via email along with the return instructions on how and where to return your order. Your RMA will expire within 15 days of receiving it, and items can not be returned past this date.
5.Returns without an RMA number, will generally be refused by the return warehouse. 6.The return tracking number needs to be provided to Cymax as soon as it becomes available from your selected carrier. This is an important step, so that we can confirm the return. Please save this tracking number for future reference.
7.Once the item(s) are received in the expected condition at the manufacturers warehouse, Cymax Stores will issue applicable credits. Please note the inspection timeframe can vary by manufacturer. An email confirmation will be sent to you once we have processed your refund, which will go back to the original method of payment. How to request replacements

1.Submit your replacement request within 10 days of receiving your order by logging into My Account. 2.Complete the request form in detail and follow any manufacturer special notes that are listed on the top of the request form. **
3.Once the request has been submitted, you can expect to receive an email from our Replacements team within 1-4 business days. If you decide not to pursue replacements, your order can still be returned as outlined in our Standard Return Policy.


Why Buy From Cymax Stores?

PERFECTION is the philosophy of our online furniture business. We take the time to process your order with the utmost care, to ensure that your furniture needs are met to your satisfaction.From the time you pick up the phone, you will be greeted by a friendly customer service representative who can help you. All of our sales staff and customer service representatives are fully trained and knowledgeable about the products we offer.We strive for ultimate customer satisfaction. Whether you have product inquiries, shipping questions, or just want to confirm your order, please let us know and we would be more than happy to assist you! As one of the fastest growing e-tailers with more than 100 specialty online stores, we have one of the largest selections of products on the web. Our browsing features make it easy to find exactly what you want among our hundreds of choices with only a few quick clicks. Cant find what you want? Email us. If we dont have it, we will try to get it just for you!

We sell only brand-new merchandise from the top manufacturers in the world. All the brands we sell carry the full manufacturers warranty. We stand behind the quality of every item on our site.


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