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Return Policy

270 West 38th Street
Suite 2002
New York NY 10018

Return Policy

Cancellation Policy:

We do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 20% restocking fee. Freight & Shipping Charge Policy:
All items sold by Cuscus have a set shipping charge based on items weight. Most items ordered from Cuscus are shipped via UPS. Please allow 3-8 Business days for your order to ship and for any additional transit time. Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States. Return Policy: Our return policy is one of the most highly rated today. Cuscus has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted.

Please Note: 1) For all Furniture items we will replace any parts that are damaged but the item may not returned if there is buyers remorse.

2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture. 3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened. If we do offer to accept a return for these items, then a restocking feed may be applied. 4) Air/Inflatable beds, Beauty, Health & Personal Care Items, Bedroom & Bath Items, Clothing, Footwear & Fashion Accessories, including Costume Jewelry, Floor & Window Coverings, Infant Department Items, Luggage & Housewares, Non-Seasonal Indoor Home Décor & Furnishings & Indoor Furniture, Small Kitchen Appliances (Except Floor Care) has a money back return within 90 days
5) Automotive Accessories, Bathroom Fixtures, Plumbing Accessories & Electrical Components, *Fitness, Outdoor & Sporting Goods Items, Holiday & Seasonal Items, *Lawn & Garden, Patio & Outdoor Living Items, *Mattresses, Foundations, Bed frames & Head/Footboards (except adjustable base beds which are not returnable) (Mattresses & Foundations have a 60 day Comfort Guarantee with different terms and conditions. See below), Tools, Paint & Hardware Items, Toys & Games have a money back return within 60 days

Delivery and Damaged Shipments: 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at 212-382-2122.


CusCus is our own brand name for which we have our independent manufacturing facilities. We have very talented designers to bring out the best combination of quality and style. Our wisdom in providing customers with the best outdoor gear and equipment for their outdoor experience keeps our service as a much recommended one. An important side of our service is how we emphasize in getting our customers the best online prices because they come directly from the manufactures.

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