Customer Ratings & Reviews of Wholesale Tools
Overall Rating 17 Reviews
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2563 Delsea drive
franklinville NJ 08322
Orders are loaded on the ups truck within the hour of the order Monday - Friday 8am-8pm EST. We only have a 15 minute window to cancel the order. After this time window the order must be returned and the order can't be cancelled. Wrong Item Received/Defective/Damage Merchandise Policy
Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damage. All claims must be initiated within 5 business days of delivery with the carrier. So please inspect the packages and contents when you receive them. Once its pass this window we loose the ability to file the claim witht the carrier. Please e-mail us at firstname.lastname@example.org so that we can initiate the process. Defective/damaged merchandise can ONLY be replaced. If merchandise arrives that is incorrect, defective, or damage we will gladly replace it at NO charge to you (including return shipping charges) by issuing you a Pre-Paid Shipping Label. This Pre-Paid Shipping Label should be used for replacement of the same item that was incorrectly sent, defective, or damaged not for a refund or replacement for a different item. If it turns out that we shipped you the wrong product and we can not ship you the correct merchandise, we will gladly pickup the wrong merchandise and offer full refund for the order, but you MUST return the incorrect merchandise back to us in a re-sellable and undamaged condition, otherwise we will not refund you.
If you want a refund for a received item regardless if it was recieved incorrectly, damaged, or defective you will have to follow our return policy stated below. Return Policy for Refund of received merchandise regardless if it is defective, damaged or sent incorrectly. Notify us by e-mail of your desire to return for REFUND your purchase at email@example.com. We will issue you a return authorization number (RMA) and our return address. Please do not return the item to the original address that it was shipped from. You can return items in only new condition within 30 days. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. There is a 15% or $5 restocking fee, whichever is larger, on all merchandise returned. If you return any items from an order that recived FREE Shipping, the orignial shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
Non Shipping related damaged items require a picture to get approval from factory for replacement. Customers will incur the expense for returning the item as we do not reimburse shipping charges. Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error, might be subject to additional restocking fees up to 50% of the item's price or return of the merchandise back to you. Usually there is no Refunds or exchanges for items in the categories below. Please contact us first if you have any questions. We may over ride these items but on case by case basis.
OUTDOOR EQUIPMENT AND POWER TOOLS OUTDOOR LIVING AND FURNITURE
HEATERS AND COOLING SUPPLIES SPECIAL ORDERS
BAR-B-QUES GRILLS GAS-POWERED ITEMS
OVERSIZE ITEMS ITEMS INCLUDING AND OVER 50 LBS.
ITEMS THAT REQUIRE SPECIAL DELIVERY Return Shipment Information
For your protection, please send your return via a shipping service that can be tracked, such as DHL, UPS, or Fedex. We cannot guarantee refunds for returns sent via a non-trackable method such as USPS. Please include the RMA number on the outside of the shipping package near the return address label and return packages to: RMA #_____ - XX - X (email us for RA # and see below for XX - X)
Sears Returns Reason for Returning
Satisfaction Quality / Other Service GF - Gift DM - Damaged AL - Arrived too late
DD - Does not match decor DF - Defective DU - Duplicate Order NC - Not as Shown in Catalog QC - Quality not as expected MI - Matching item not available
MN - Changed Mind / Ordered Wrong Product OR - Other Reason WM - Wrong Item(s) shipped CP - Couldn't Use Product as Intended EI - Extra Items Shipped
Action to be Taken: R - Replace with same item
E - Exchange for different item C - Credit the customer
P - Put back in Stock BR Products that arrive at our docks without a return authorization number, or do not meet the conditions set on our return policy will be refused or returned and will not be issued credit.
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