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OneCall.com
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OneCall.com
Return Policy

PO Box 13069
Spokane WA 99213
US

Return Policy

Returning New and Like-New Items
You may return any factory-sealed new or open like-new merchandise within 30 days of your purchase date. Well issue your choice of a refund or an exchange for amount of the merchandise.
Refunds will be made by the same means as the original purchase (credit card, check, PayPal, etc). Please note that additional fees may apply if any accessories are missing from returned items.
Returning Defective Items When you receive your order, we recommend that you keep all packing materials for at least 30 days in case you need to return an item.

You may return defective merchandise within 30 days of your purchase date. Please help us expedite your request by including a detailed description of (1) the defect and (2) how to replicate the problem.
Well issue your choice of a refund or an exchange. Refunds will be made by the same means as the original purchase (credit card, check, PayPal, etc).
Please note that additional fees may apply if any accessories are missing from returned items. Special Instructions for Returning TVs
When you receive your TV, we recommend that you keep all packing materials for at least 30 days in case you need to return it. If your TV was damaged in shipping, well have our carrier contact you to schedule a return. If the set is obviously damaged at the time of delivery, please refuse the delivery and call us at 1.800.663.5255 right away. This video explains all that we do to ensure your TV arrives in perfect condition:
If your TV does not seem to function properly, well help troubleshoot and determine how to solve the problem; if we cant fix it, well arrange for service to assess the television. If the service doesnt resolve the issue, well have our carrier contact you to schedule an exchange or return. If you just dont like it, we will accept your return; we just ask that you pay for return shipping and any associated reprocessing fees. Youll also need to pack the set in its original box with all original packing material, accessories, and outer box. Well have our carrier contact you to schedule a return.
Nonreturnable Items Unfortunately, we cannot accept returns on the following products:

Special-order merchandise Projection bulbs
Personal and healthcare items Custom cut-to-length audio or video cable
Products with a missing or altered serial number Products with a different serial number than was fulfilled on your order
Products with a missing or altered UPC Packaging Your Return
Make sure to include all factory-packed accessories in the original carton, with all UPC and bar codes intact. Incomplete returns may be subject to additional fees.
Return merchandise must be double-boxed, with no writing on the manufacturer's box. Some TV returns do not require double-boxing, please discuss this with the agent you speak with when you request a Return Authorization Number. Please write your Return Authorization Number prominently on the outside of the shipping box.
Processing Time Returns that meet the above conditions will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.

Where to Send Your Return US Postal Service

OneCall Attn: Returns

PO Box 13069 Spokane, WA 99213
FedEx, UPS, etc. OneCall

Attn: Returns 229 N. Ella Rd

Spokane, WA 99212 Questions? As easy as we try to make it, we realize that returning merchandise is no fun. So if you have any doubts or concerns about your purchase, our knowledgeable staff has all the information you need to feel comfortable with your order before you place it.

Please call us at 1.800.663.5255 with any questions about the item(s) you intend to purchase. Our friendly staff has earned top customer service awards because we consistently make our customers happy.

Description

OneCall offers over 6,000 items and features hundreds of deals. We have the latest HDTV models, home theater components, digital cameras and more. OneCalls unmatched expertise and service excellence have been recognized by BizRate, PriceGrabber and the Better Business Bureau Online. OneCalls trained, non-commissioned call center staff is able to answer questions about technology, compatibility, quality, performance, connectivity and more.

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