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Return Policy

8151 Airline Hwy
Baton Rouge LA 70816

Return Policy

Our 100% Satisfaction Guarantee allows you to return any product within 90 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees).

In order for a return to be covered by our 100% Satisfaction Guarantee, items must be: # Returned in it's original packaging as shipped
# Attached with the original receipt (Print your receipt here) # Product CAN NOT be used
# Customer must obtain a valid RMA before sending the return, please contact us # Product can not have been purchased as a "Discount Deal" item where purchase price has been reduced due to damage or use

On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount. If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

All returns require previous communication with and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resaleable condition with all documentation, hoses, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer. If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us toll free at 1-877-743-2269 to report this issue and we will gladly help you out.

If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (21) calendar days of the expected delivery date to report a missing delivery. Please call us toll free at 1-877-743-2269 to report this issue and we will gladly help you out. The 100% Satisfaction Guarantee IS NOT covered if:
# Item has been installed or used in any manner, or items which are special ordered such as custom color (ie: outdoor kitchens, color ranges, etc.) # Item has been personalized (embroidery, address plaques, etc.)
# Item is opened software, opened music, opened movies, or opened electronics and related equipment; these items can only be exchanged for a replacement of the same item if the original item is defective. # Item contains partial case packs. (bundles)
Live Plant Orders: All direct shipments of flower/plant products are guaranteed* to arrive fresh and beautiful every time you order. If you are not 100% satisfied with the freshness or quality of the product upon arrival, we will be happy to replace it at no additional charge.

To ensure that your gift arrives in a timely fashion, please check that all information entered on the order form is complete and accurate. Most of our products are delivered next day by Overnight Courier. All orders have a signature release that enables the courier to release the shipment at the requested location without a signature (if deemed to be a safe location). This may not apply to apartments, hospitals, schools and companies, where a signature may be requested. Ultimately it is up to the courier whether or not to leave the package. *This guarantee applies to orders for which we have received complete and accurate delivery information. Any necessary address corrections required once the package has been shipped** or acts of GOD will cause all guarantees to become null and void.

*For live flowers, guarantee is valid for 7 days. Any problems must be submitted to our Customer Service department within 7 days of receiving all live flower products. *For live plants, guarantee is valid for 30 days. Any problems must be submitted to our Customer Service department within 30 days of receiving a live plant product.

**Extra fees also apply.

Description originally opened in 1998 as The Grill Store & More, a brick and mortar store, in Baton Rouge, Louisiana. With our commitment to customer service and product knowledge we quickly became one of the leading websites of outdoor cooking products. We have added more websites catering to niche markets and in 2003 we acquired 16,000 square feet of warehouse space to stock better quantities of current products as well as to expand our product offering to over 15,000 items.

We are continue to grow through partnerships with other companies as well as unique program offerings to our customers. In the last few years, weve worked hard to foster relationships with larger, more recognizable names through which we either directly or indirectly sell our products. Even today, when a customer calls during business hours, they ring right to a real person, with no maze of extension selections to cause confusion and frustration. At, we are constantly working to make your experience with us to be the easiest, and most enjoyable in the online marketplace. Please enjoy our site and let us provide you with the service you deserve.

Real people. Real service.


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