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Specialty Pool Products
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Specialty Pool Products
Return Policy

54 Newberry Rd
East Windsor CT 06088

Return Policy

At SPP, your satisfaction is always our primary concern. We understand that it's sometimes necessary to exchange or return an item, and our goal is to make it easy for you.

You may exchange or return any item, for any reason within 30 days of your purchase date. To return merchandise, the first step is to complete a "Return Authorization Request". You may either submit a "Return Authorization Request" here or call our Customer Service Department at 1-800-721-0998 and a Representative can assist you.

Special Notes About Returns:  Due to the nature of the following products, no returns can be accepted on vinyl liners, inground pool kits, aboveground pools that have been set up, replacement parts, all pool chemicals, pool heaters & custom manufactured products (except for manufacturer's defects).

 Specialty Pool Products offers fast FREE shipping on every order being shipped to addresses within the contiguous U.S.,regardless of the size or weight of the order. You pay just a small handling fee, as low as $8.95. You are never charged an additional shipping fee. However, please be aware that if you cancel or return an item, you will be responsible for shipping fees to and from the warehouse. Our Customer Service department will be happy to provide details on our Return Policy.

 Used, cancelled or returned items can be subject to a restocking fee of up to 30%.  Handling fees are non-refundable.

 Any damages must be reported within 24 hours of receiving the product.  All SPP products carry a warranty from the manufacturer. Please refer to your Owner's Manual for the manufacturer's Customer Service telephone number. If you still need assistance, please do not hesitate to contact our Customer Service Department at 1-800-721-0998


WELCOME! We are Specialty Pool Products...
located in East Windsor, Connecticut. We have built our business with loyal and satisfied customers like you. We have been in business since 1994, and were the 1st company on the Internet selling swimming pool and spa products. Although we have not been around too long, our staff of pool industry professionals has a combined experience of over 204 years! We offer proven-effective, name brand productsfast delivery and a commitment to your satisfaction. At SPP, we believe that owning a swimming pool or spa should be one of lifes most enjoyable experiences, and well work to make it just that for you.


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