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Specialty Pool Products
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Specialty Pool Products
Return Policy

54 Newberry Rd
East Windsor CT 06088

Return Policy

If you are not fully satisfied with a product, return it within 14 days for a full product refund. Returns received 15-30 days after the date of purchase are subject to a 20% restocking fee.

Due to the nature of the products, no returns will be accepted on custom orders (except for manufacturer defects), above-ground liners and drilled solar reels. Shipping and handling fees are non-refundable.

TO RETURN MERCHANDISE, PLEASE FOLLOW THESE INSTRUCTIONS. COMPLETE A "RETURN AUTHORIZATION REQUEST". Call us at 1-800-721-0998 to speak with a Customer Service representative.

SEND YOUR PACKAGE to us prepaid via Fed Ex, UPS or U.S. Mail. Charges for shipping returned products back to us are your responsibility. No C.O.D. or collect shipments will be accepted. Insure the package for its full value. Keep your shipping receipts until you have received credit for your return. SPECIALTY POOL PRODUCTS® is not responsible for returned items lost in shipping. SHIP YOUR PACKAGE TO:
Attn: Returns Specialty Pool Products
320 Industrial Dr. West Chicago, IL 60185

QUESTIONS? Please call Customer Care 1-800-721-0998


WELCOME! We are Specialty Pool Products...
located in East Windsor, Connecticut. We have built our business with loyal and satisfied customers like you. We have been in business since 1994, and were the 1st company on the Internet selling swimming pool and spa products. Although we have not been around too long, our staff of pool industry professionals has a combined experience of over 204 years! We offer proven-effective, name brand productsfast delivery and a commitment to your satisfaction. At SPP, we believe that owning a swimming pool or spa should be one of lifes most enjoyable experiences, and well work to make it just that for you.


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