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1-800 Retail Industries
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1-800 Retail Industries
Return Policy

9 Princess Road
Suite D
Lawrenceville NJ 08648
US

Return Policy

Returns Policy
All returned merchandise must be issued a Return Material Authorization (RMA) number. Returns without an RMA number will not be accepted. It is recommended all returns be sent back using USPS, UPS, or FedEx where a tracking number is issued. You may return most unopened items purchased at 1-800 Retail Industries within 30 days of the original delivery. Damaged and Defective Products:
Occasionally products do not function the way they are meant to. If an item you ordered is not operating properly, or is damaged, please let us know immediately. You are NOT responsible for the return shipping costs of a damaged or defective product. Follow the directions below to request an RMA number and provide any serial numbers on your product. Digital pictures are an effective tool for us to quickly resolve any damaged or defective claims. Please email all pictures to customerservice@1800pools.com Refunds and Credits:
Refunds are issued within 2-3 weeks of receiving the returned item(s) back to one of our warehouses. Returns are subject to a 20% restocking fee. Shipping charges will not be refunded. We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. The following items may not be returned:
All special-order products are NOT returnable for any reason. All swimming pool liners are not returnable. All electrical parts are not returnable. All books are not returnable. To request a Return Authorization number please:
Email customerservice@1800retailindustries.com with your name, address, day phone number, email address, order number, parts you would like to return and the reason you want to return them.

Description

1-800 Retail Industries started out of an idea to provide one goal. Complete customer satisfaction We feel it is an honor to build your trust, and want you as a long-term customer.

We offer a huge selection of automotive tools, pool and spa parts, and supplies along with all the leisure related items to keep you enjoying your indoor and outdoor activities throughout the summer and all year long. During off-season swimming pool times, check out our Ice Rinks, Winter Fun, and Christmas Store categories. Our customer service is second to none. The single most important difference between average and an excellent shopping experience is how you are treated as a customer. We treat each one of you, like you are our very first.

Our buying power is huge, so we have the large selection of products at great and competitive prices. We pass those savings on to our customers. You also have a combined 150 years of experience in our industries helping you make the right choices for all of your needs. Feel safe from people that have been in the industry forever.

To sum it up, we have a very comprehensive selection of products, great customer service, very competitive prices and experienced staff to help you. What more could you as for?

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