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Return Policy

855 Village Center Drive
Unit 226
St. Paul MN 55127

Return Policy

If you purchased the item within 30 days and the item(s) was never opened, never installed, and never opened then Surveillent will accept a return however we have a 25% restocking fee that will apply to the refund. All original shipping costs will not be refunded and you will be responsible to ship and insure the item back to us at your own expense.

Access cards and Software will not be exchanged or replaced, even if it was never opened. Orders requested by the customer to be canceled while being processed or shipping are also subject to this return policy.

To request an RMA number, simply email us at Place the original package into a separate shipping carton and do not place stickers or shipping labels on the original manufacturers package. The RMA number must be clearly written on the outer box. You will need to ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer and we are not responsible for lost or damaged packages.


Surveillent provides the most visible security, fire, intrusion brands and backs those brands. When you shop at and you will find more than 200,000 product by over 600 well known brands. We have also been selling on eBay at for over 5 years.

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