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      Shield Tech Security, LLC.
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      Shield Tech Security, LLC.
      Return Policy

      5004 Honeygo Center Dr
      STE 102-159
      Perry Hall MD 21128

      Return Policy


      Our goal is to ensure you are completely satisfied with your purchase. If for any reason you are dissatisfied, simply contact us at 410-202-2023 within 30 days from the date of purchase. We will attempt to troubleshoot any issues you may have first, but if you are still unhappy you may return your purchase to us. You will need to package your purchase in it's original new condition with all it's original packaging.

      Shipping and handling fees are non-refundable since they are actual charges we encored. Our customers are responsible to pay any return shipping charges. RESTOCKING FEES

      a.) We charge a flat $5.00 restocking fee per package. DAMAGED ITEM FEES

      b.) If an item is returned with writing, scuffs, marks, scratches, tape, or other deformities on it, OR, if it is without it's original packaging, we charge a $1.00 damaged item fee per component in this condition. c.) In addition, if an item is returned in a non-resalable condition, we may deduct the dollar amount required to refurbish the item to a resalable condition.

      LIMITED WARRANTY We offer a 1-year limited warranty on all of our products from defects caused by what is considered to be normal use.

      The purchaser is responsible to pay for return shipping and handling and must obtain a Return Authorization Number before returning any products for review. We have the right to refuse any returns without a Return Authorization Number. The purchaser is responsible to keep all sales records and must provide proof of purchase, proof of the purchase date, and proof of original ownership upon our request. However, in most cases we will choose not to request such information if all required information can be located in our records.

      We do not replace items due to damages caused from installation errors (i.e. an installer connecting a (-) wire to a (+) wire causing damage to our products,) damaged caused by installing our product in a manner not intended for it's use (i.e. installing an inside component in an outdoor atmosphere), or any other damage that is not considered to be normal use. We do not warrant the screen on LCD Remotes or key fobs since remotes are easily dropped, sat on, or caused to break from other normal use. However, the functionality of the LCD Remotes and key fobs will be covered under our limited warranty when appropriate.

      BATTERY WARRANTY Due to the nature of the product, we can only warranty our batteries for 60 days after the purchase date. However, if a battery goes dead in an unreasonable amount of time, please contact us as we may be able to work with you.


      Shield Tech Security, LLC. began in April of 1999 selling eBook services and 'how to' guides. Evolving quickly, we expanded our business to car alarms and home security systems. Adding accessories later, we progressed into our current status as both a wholesaler and distributor located in Maryland, USA. We currently offer to sell to retail stores, alarm dealers, & individuals of our products.

      Customer service is our number one priority. We provide unlimited technical support to our customers as well as a one-year warranty on all of our products.


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