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Beston Shoes
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Beston Shoes
Return Policy

17770 Rowland Street
City of Industry CA 91748
US

Return Policy

Bestonfire/Beston Shoes Return Policy

Before returning any item, you must email us at return@bestonshoes.com to request for an RA#(return authorization), Any item returned to us with no RA# is non-refundable, RA# is strictly given via email only, when you email us please put your ORDER ID# / SO#

Please be inform that ANY FORM (expedite/international/regualr) of shipping cost is non-refundable. Any items that are not in their original condition, show signs of wear (scuffs, scratches, stains,used, etc.), or are not in the original box/packaging are non-refundable.

Opened lingerie is non-refundable. Please include the four key elements: 1. Your order ID# or the S/O number printed on the top of the packing slip;

2. The reason for the return; 3. Your contact information, such as Phone number and email.

4 .On the items with defects, please provide the proof, such as photos. For Exchange/Return we have a 30 days policy to contact us upon receiving the item. For Exchange *If you want to exchange to different size, color or style, just ship the package back to us at your own cost, by any carrier at your convenience, we will ship the exchanged item to you for free

*After first exchange any exchange you wish will be charged shipping cost + re-stocking fee re-stocking fee cost $15.00 for shoes and $10.00(Lingerie/Swimsuit)

*Cost difference may apply when exchanging an item. *Expedite Exchange. If you want the replacement to be ship immediately rather than waiting, please contact us to order the correct size, color, style you would like to exchange, and we will issue you a complete refund on the item you have in hand once we receive it. This way it will shorten your exchange time to 7-10 days. For Item you don't like/changed mind

* The item should be shipped back to us at your own cost. We will issue a refund once item is receive in our facility

* Any expedited shipping cost is non-refundable. Any shipping charge for non-free shipping items is non-refundable. For Wrong Item or Defective item * Please email us to acquire an RA# and please take a photo of any item that's wrong or defective.

* If you receive a wrong order (color, style, and/or size) at our fault, we will issue you the return label to ship the item back to us at our cost * We will issue you a full refund upon receiving the returns. International Returns: (Outside of the United States)

* The buyer has to ship the item back at his/her own cost. * Beston Shoes reserves the right to reject any packages with high duty.

* The international shipping fee is nonrefundable. For Refused or Undeliverable Packages

* We do not take responsibility for any returned packages with a failed delivery, multiple delivery attempts, insufficient address information, or package refusal. * We are not responsible for the shipping and return shipping cost if applicable.

* We will collect the return to sender shipping cost before we send the package back or deduct the cost on your item price if you decided to do a refund. * Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier. Return Shipping Labels Are Issued: * On the event of customer received broken item like broken zipper, missing parts, broken heels.

* Also when customer received incorrect item, not what you ordered.

Description

Location.
We are located in Southern California, very close to the Los Angeles International Airport. History
Ever since her establishment in the year 1999, Beston Shoes dedicated to provide customers with the most trendy styles at competitive prices. Three years ago, we switched gradually from wholesale to online retailing by displaying our products on some major online retail web sites. Products in Style
Beston reacts quickly to the trend tides and always have the most recent fashion concepts expressed in the ever changing inventory. Our purchasing team extend their touches all over the world to select the most recent developments. With the already huge collection of gorgeous products, we constantly add in the new arrivals. Price
Change doesnt have to be costly. Low price should not sacrifice the quality. We eliminated the cost between production and retailing and give customers the factory outlet price. Fast shipping
We transfer the discounted shipping from the carrier to customers. All orders are shipped the same day when we receive orders. For most orders, we guarantee the WEEKLY arrival to theEast coast.

Peace of mind purchasing experience. All of our customers enjoy the very happy and worry free shopping experience with us. We always bear all the cost and troublesome of the inevitable issues, such as change of mind and size problems. Actually, some customers grow more loyal to us when they experience the process of our handling the crisis.

Customer service A very friendly customer service team is on standby 24/7 to answer all customers questions and concerns. We try to create an atmosphere of enjoyable shopping as close as possible to the face to face scenario. We guarantee the instant telephone answering and email reply.

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