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18480 Pacific Street
Fountain Valley CA 92708
Item(s) shipped by Beauty Encounter® may be returned for a refund. Please note our conditions below. We do not offer exchanges at this time.
* Item must be returned within 14 days of receipt * All items must be unopened, unused and in the original packaging.
* An RMA must be requested from customer service with the returned package. Contact us at 888-844-7730 or firstname.lastname@example.org * A 15% restocking fee and S&H will be assessed to all returned products, unless the return is because of company error. Be advised that fashion accessories, skincare, hair care and makeup products are non-returnable.
* Discounts/Coupons: The amount refunded for returned items exclude discounts/coupons. * Damaged/Wrong Shipment: Please call us at 888-844-7730 within 48 hours of receipt to submit a claim.
* Canceled Orders: Eligible for full refund, including S&H, if canceled prior to order fulfillment.
* Refused Items: A 15% restocking fee and S&H will be assessed accordingly.
* Returned to Sender: A $5.95 S&H fee will be assessed unless it was the result of our carrier's error.
* Missed Scheduled Delivery: A $5.95 redelivery fee may apply if reshipping is requested. * International Package Returns: A 15% restocking fee and any additional S&H will be assessed accordingly.
Return Merchandise Authorization (RMA) Follow the instructions below:
1. Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours. 2. Securely package up the unused item(s) you wish to return or exchange in the original packaging to ship your product. Fill out the approved RMA form that has been emailed or provided to you and include it with your return.
3. We recommend that you obtain a delivery confirmation number and insure your returned package. We are not responsible for packages that are lost or damaged in transit to our warehouse. 4. You need to send the item back prepaid by you within 14 days of receiving it.
5. Write your RMA number on the outside of the shipping box. 6. Mail your return to:
Beauty Encounter® c/o Returns Department 18480 Pacific Street
Fountain,Valley CA 92708 USA
Beauty Encounter® is a premier online source for fragrances and beauty products that offers consumers an exceptional range of hard-to-find, international and specialty products including men and women's fragrances, skincare, cosmetics, hair care, and beauty accessories.
With more than 1,000 unique brands and new products added daily, customers have access to exceptional customer service and secure online shopping. In addition to thousands of beauty products that can be purchased at affordable prices, Beauty Encounter® shoppers find unique sections with tips, trends and techniques.
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