Customer Ratings & Reviews of Brainydeal
Overall Rating 3 Reviews
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Brainydeal Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account , or exchange the merchandise.Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:
(1) An RMA number must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Brainydeal will refund the amount of sale.
(2) Damaged/DOA/Defective shipments reported within 7 days are immediately replaced free of charge (subject to stock availability). (3) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.
(4) All returned items are subject to a 15% restocking fee if the return is not a result of our error or non-defective products. (5) Refunds are only accepted for defective items due to an error on our part. Refunds are also accepted if the item does not function upon arrival. Returns that are due to an incorrect order because of customer error, or buyer's remorse are subject to a 15% restocking fee.Shipping and handling fees are absolutely non-refundable.
(6) Customer is responsible for return shipping expenses. Replacements will be shipped at our expense. (7) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
(8) Refund will be issued after our warehouse receives, inspects, and processes your return. Sears will refund back to your method of payment.
Based in New York USA, BrainyDeal Store is engaged in the wholesale & retail distribution of various household electronics and power products. Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in using our store. Customer Phone service Call: 718-234-4488 9:30AM-5:00PM EST Mon-Fri. We respond email in 12 hours. "Ship Time" means the time the carrier takes to delivery your order. It does not include the time we take to process your order. We usually take 1 to 2 business days to process your order. There is no weekend service for our Second or Next Day delivery . Please note that: Next day air orders before 1:00 pm will be shipped the same day, Next day shipping is only available on business days.