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      eToolsCity
      Return Policy

      19745 Colima Road #1849
      Rowland Heights CA 91748
      US

      Return Policy

      Thank you for shopping with eToolsCity! Here is our Return policy. You must initiate a return request within 14 days of delivery and the return must be postmarked within 30 days of delivery for a refund (shipping and handling is non-refundable, and buyer is responsible for return shipping cost). If a new and unused item is returned opened, we may deduct a 15% restocking fee from your refund. Used items are non-refundable. If an item is returned but is not in its original condition, is damaged or missing parts for reasons not due to our error, we may deduct up to 50% of items price from your refund, or we may reject your return. To initiate a return, please email sales@etoolscity.com to obtain a Return Merchandise Authorization (RMA). Returns without RMA will not be accepted. A prepaid return label is available upon request, for a return postage fee which will be deducted from your order refund.

      All international sales are final. We currently do not accept returns on any international orders. We will be offering returns on international orders in the near future.

      Description

      At eToolsCity we are committed to providing value and outstanding customer service to our customers. We carry a wide variety of tools and home improvement products. Whether you are a professional mechanics, contractors, weekend warrior, or DIYers  we have the right tools for you, at the price you wish for! We carry a wide variety of hand tools, power tools, air tools and other tools related accessories. We will package your orders with care, ship them promptly, and respond to any customer service inquiries in a timely manner. Thank you for shopping with us!

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