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      The Twister Group
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      The Twister Group
      Return Policy

      1547 Brandon Rd
      Glenview IL 60025

      Return Policy

      The Twister Group offers a 30 day return policy on selected items based on manufacturer's return policies. If product is listed as non-returnable, it will

      not be accepted back. 20% restocking fee will apply to all refused shipments, non-defective and defective returns that are found to be non-defective.

      Customer is responsible for paying any freight charge and 20% restocking fee caused by refused shipment, unclaimed goods, shipments returned by carrier due to natural disaster, incorrect address, unavailability of recipient to sign for package and any other reasons out of The Twister Group control. Defective

      product will be replaced for the same upon receiving and processing return. If the product is not in stock, its original price will be credited. Shipping cost will be deducted from the refund amount in case of return or refusal of order shipped with free ground shipping promotion.

      All items must be returned with all original manufacturer packing, warranty cards, manuals, software, cables and/or other supporting materials and accessories. Items returned for refund must be in sellable condition. We reserve the right to charge up to 50% restocking fee for returns missing anything

      from original contents or not in original brand new condition. The Twister Group reserves the right to refuse issuing return authorization.

      NOT REFUNDABLE ITEMS: * Shipping cost, wire transfer fees, customs and brokerage costs. Shipping cost will be deducted from the refund amount in case of return or refusal of order

      shipped with free ground shipping promotion. * Any physically damaged or defaced items. Any damage as a result of shipping must be filed with the carrier immediately and prior to any requests for a

      return authorization. * Panasonic, Intel products, 30" and over LCD and plasma television sets as well as opened software and other products listed as non-returnable must be

      returned directly to the manufacturer for repair or replacement. * Non-defective products with opened clamshell or blister.

      Contact our returns department for RMA at DO NOT SHIP RETURNS TO OUR CORPORATE ADDRESS, unless you were advised so by our RMA Department. No returns of any type will be accepted without a RMA number.

      Each RMA is good for 14 days from the day your RMA is issued. After 30 days, you must make all returns directly to the manufacturer. All returns must be sent freight pre-paid with delivery signature by UPS, FedEx, USPS or any other carrier that issues a tracking number to the address

      provided by RMA Department. The customer must pay for any desired insurance on the package. The Twister Group is not responsible for any losses or damages in transit. Please remember to put the RMA number on the outside of your package. If not visible, the package may be refused.

      Please allow 2-4 weeks after all goods are received for refunds to be processed. Refunds will be applied in the same form of payment used for the original purchase. Returns will be credited at the price paid or current selling price, whichever is lower, less any restocking fee.


      Over 40,000 electronics, computers, office, appliances and many other items. Hundreds of thousands of satisfied customers since 2002. Low prices, quick shipping!


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