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2501 General Electric Road
Bloomington IL 61704
Products may be returned unopened or unused for a refund within 7 days of it's receipt date and may be charged up to a 20% re-stocking fee at our discretion. Items that are in used condition, are no longer wanted. If you changed your mind, missing parts, or you ordered the wrong product will not be refunded unless it is with prior approval and will be subject to freight, credit card and or restocking fees as applicable. In some cases products will be directed to a local warranty center or part may be sent under the warranty guidelines of the product and manufacturer.
Please note that we will only refund shipping costs if the return is a result of our error, unless prior arrangements have been made with the customer service department. Return your item(s) using UPS ground, FedEx ground or standard U.S. Mail to our address in Illinois. Canceled orders prior to shipping and after the credit card has been batched at the end of day will be subject to a 6% banking fee charge. These charges are what we incur for processing the card and refunding the card.
If you refuse your package, there will be return shipping charge. UPS, FedEx and the U.S. Post Office charge us for returned items. You will be charged the original cost of shipping, (even if you received free shipping), plus the cost of return shipping. Unless we sent the wrong product or made some other error on shipping out your product. You can expect a refund sent to the credit card company within 14 business days of Rodriguez & Associates LLC receiving your return. You will not be credited for a return sent elsewhere.
We are a retailer of Janitorial equipment, supplies, and vacuum cleaners. Please email us with any questions related to tracking, returns or damages.