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      ATG Stores
      Return Policy

      11410 122nd Way NE Suite 200
      Kirkland WA 98034
      US

      Return Policy

      If you would like to return an item that is in like-new condition with original packaging that has not been installed or modified, you may return the product at your expense within 30 days of receipt. For return instructions please contact us first at atgpartners@atgstores.com or by calling us at (425) 814-2515. Any additional fees for shipping internationally, shipping to HI or AK, or any minimum order fees are all non-refundable. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone, chat or in store must review their receipt for accuracy within 24 hours.

      Returns with Restocking Fees Some manufacturers charge a restocking fee. Please refer to the product page to view a particular manufacturer's return policy or you can browse our list of manufacturers with no restocking fee. If you return an item with a restocking fee, it will be deducted from the refund. Refused items may be subject to a 50% restocking fee.

      Non Returnable & Custom Made Product
      ATG sells products from some manufacturers that are custom made or built-to-order. These items are non-returnable and non-cancellable once the order has been placed. Please refer to the product page to view a particular manufacturer's return policy or you can browse our list of manufacturers that do not accept returns. Damaged & Defective
      We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. For smaller UPS or FedEx deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package at 888-500-9541. For larger package deliveries, inspect immediately for damage and notate on the BOL or receipt at time of delivery. Please contact our customer service team immediately instead of refusing the package at 888-500-9541.

      Description

      Allied Trade Group, Inc. (ATG Stores) began in 1999 with the launch of its first website, LightingUniverse.com. Since then, ATG has grown to over 500 websites throughout multiple home furnishings categories, offering close to 4.5 Million product SKUs from over 3500 name brand manufacturers.

      Our Dedication. With over 4.5 million products from name brand manufacturers, chances are we have what you're looking for...

      By keeping current with the latest trends in interior design, we strive to carry products that will be the focus of your home's décor, and always with superior selection, value, and quality. We understand our customers want their homes to be a unique reflection of their personal style, and a place of comfort and inspiration to them and their families. That is why we give every effort to provide all the resources you need to turn your house into a home.

      The Key Mission of Allied Trade Group is to create an Exceptional Value for our customers by providing the Best Selection of Products with the highest level of Prompt and Professional Service. We will do this while maintaining the highest level of personal and corporate integrity. Selection - By offering the largest selection of home furnishing products found anywhere, ATGStores.com is positioned to offer our customers an unprecedented selection of lighting and plumbing fixtures, hardware, furniture, tool, and more. We strive to offer each manufacturer's entire line of fixtures including all options. Other websites offer a few selections from each supplier.

      Service - Allied Trade Group, Inc. encourages the hiring and nurturing of highly trained sales professionals to provide our customers with the utmost level of exemplary customer service. We hold weekly training seminars in our Sales Department and most of our Sales staff are considered specialists in their field of lighting, plumbing, flooring, and hardware. We also employ a highly trained staff of Customer Service Representatives to promptly and professionally handle customer issues as they arise.

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