Overall, others give this:

195 Reviews Write a review
141 Reviewers (72.0%) would recommend this to a friend.
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Most Helpful Reviews

Praise12 found this helpful
SticksFigure
Jan 22 , 2012
Overall great value... very quiet, "connected", easy to install
My 14-year-old garage door opener died horribly last week, and after figuring up the cost of replacement parts ($160 + shipping), I decided to buy this unit since it was on sale. I was a bit concerned about purchasing this model when I saw the average rating was 3.5 stars, but when I read the negative reviews, they all seemed to share two complaints: (1) Craftsman does not openly advertise that AssureLink isn't free. The first 12 months are free, but after that it's $20/year. (2) HomeLink on cars made prior to 2008 won't work with this garage door opener. My responses to these two issues: (1) True. This is why I didn't give it five stars. Sears/Craftsman should include this information on their website and on the product packaging. I read these reviews prior to going to the store, so I made an informed and conscious decision to give it a try. Since I got the opener on sale ($250), I felt the AssureLink was a freebie anyway. Speaking of which, it's a neat little freebie! I like it, and it was easy to set up. (Although it took a couple of tries for my phone -- or the AssureLink transceiver -- to find the garage door opener.) Also, you can go into the smartphone app's security settings (under "Account" > "Security") and disable the requirement to log in every time you launch the app. (2) Also true. However, this is true for all garage door openers made in 2011 and up. I called HomeLink (1-800-355-3515) and gave them my information, and I qualified for a free HomeLink Repeater kit. From what I've found online, you qualify if your car is a 2006-2008 model with factory-installed HomeLink system. What I like best about this garage door opener: (1) It is QUIET. As others have said, this unit operates very quietly. This is nice since our master bathroom is above the garage. (2) Remote RANGE. While it may move a tiny bit more slowly than my previous unit, it isn't a problem since the range on the remote(s) is pretty good (150 ft or more). (3) Motion SENSOR. The motion sensor on the door control is quite handy so I don't have to fumble for a light switch in the dark. It is fairly sensitive, but not so much so that it goes off when a bird flies by outside the garage window (which the door control faces). (4) EASE of installation. My wife thought I should hire a professional installer, but it turned out to be quite easy. The instructions are well-written and quite detailed for all aspects of assembly and installation. (5) ASSURELINK. As stated above, I view this feature as a freebie. This 3/4 hp opener costs about the same as the other 3/4 hp units without this feature, so I simply see it as a bonus feature for the first year of ownership. If I decide to continue using the feature after that, it will cost me $20 per year, which seems reasonable. At this time I doubt I'll renew, but we'll see. Also, the AssureLink website is working just fine for remote control of the opener. Also, the Craftsman smartphone app (Android for me) does allow you to uncheck the security option for requiring the password every time your start the app. In this way, you can avoid re-entering the password repeatedly. (6) Battery BACKUP. Peace of mind. The trade-off here is the cost of battery replacement, which the installation guide states should last 3-5 years. Note that the motor in the opener is a DC motor, so it runs purely off the battery. The AC is only hooked up to recharge the battery. (7) AUTOMATIC close feature. Although I haven't set it up yet, this kind of obviates the AssureLink feature. If it's set up to automatically close after a set amount of time, I don't have to worry about driving off with the door up. All in all, I am pleased with my purchase and would recommend it to others.
Criticism19 found this helpful
ownerofgaragedoor
Nov 1 , 2013
Low Reliability - it broke down in two years
The electronic board on my garage door opener failed in less than two years. I had to replace the entire system because the repair would cost more than replacement. I would not recommend this garage door opener. Also, my experience with Sears repair service was very poor.
 

toolgirl4000

Snellville, GA

Apr 3 , 2015
via mobile
Overall
great value

Great purchase.  Good technology.  The garage door op energy is easy to install and a quiet belt.  Barely hear the door open from room above.  Assure link is user friendly and easy to access online. Love the 'forget to close the door feature.  Puts ur mind at ease to know u can simply go online and check to the statuse

I would recommend this product to a friend.

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riggone

Trenton, NJ

Mar 23 , 2015
Overall
Door opener

Works great, super quiet and now I know when the door is open from anywhere. The only thing I am not happy with is that they changed the Homelink technology and now I can't use the Homelink buttons in my 2012 cars. I would suggest to Sears that a disclaimer be added to the box that states the opener may require an optional Homelink device to enable your car's remote to work.

I would recommend this product to a friend.

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Chris1243234823479

Kennesaw, GA

Mar 16 , 2015
Overall
It works

I really can't complain about this opener. I replaced 2 very aged Craftsman chain drive units with these. They are very quiet. Assurelink gateway setup took no time at all. I'm pleased. Since I have 2 wall switches since I installed 2 openers, I set one to show temperature and the other to show the time.

I would recommend this product to a friend.

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Diamond_Bill

Massillon, OH

Mar 4 , 2015
via craftsman.com
Overall
Works great

I installed this myself. I am an engineer, I admit, but I did not find this hard to do at all. I also ran an Ethernet cable out to the garage ceiling to mount the Assurelink. Having said that, I have not had any trouble with the unit at all. Door does up and down like it should. Only cons (both of which are nits): * The unit on the wall does not adjust to daylight savings time. Since the unit is attached to the Internet, I wish that it would adjust its own time. * My in-car remotes have not had good range since I replaced the original set of batteries. I assume that this is because the batteries were old and not fully charged (hence not Craftsman's fault). Wish list: * I wish I didn't need the remotes at all. My car has an Internet connection and GPS, so why isn't there an app *on the car* that senses my location and opens/closes the garage door automatically? Why do I need the 70s-vintage battery powered remotes?

I would recommend this product to a friend.

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Mar 3 , 2015
Overall
excellent product all around

easy to install & set up


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Lausfamily

Sacramento, CA

Feb 20 , 2015
Overall
nice garage door opener

very quiet when it close and open. I don't need turn on light as soon as walk in garage. use smartphone to open the door instead bring remote with us. can check it close or open when at work. just installed it within one week, already feel best about it! I suggest my friends to change garage door opener like mine.

I would recommend this product to a friend.

The reviewer indicated they are affiliated with this product.
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stubing

Collierville, TN

Feb 18 , 2015
Overall
Great Product!

This opener really was pretty easy to install. I replaced an existing Craftsman opener so I was able to re-use some of the existing mounting points. That saved me a good deal of time in measuring clearances, etc. This opener is almost silent! The motor starts and stops very gently so there are no sudden loud jolts, keeping the noise level way down. Programming the up and down travel distances couldn't be any easier. Also, adding remotes/keypads/accessories to the system is quite easy. The menu system on the LCD control pad is very simple to navigate, and is the easiest way to add devices in my opinion. I'm going to be adding my outside floodlights to the system using the AssureLink wire-in light switch. My wife will love being able to switch on the floodlights using her garage door remote or smartphone while driving up. I've been using/testing this product for about 2 weeks now with absolutely no issues. Very happy customer!

I would recommend this product to a friend.

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FMinMI

Midland, MI

Feb 17 , 2015
Overall
Opener is good - Assurelink is garbage

I bought this Sears garage door opener with Assurelink specifically for the 'link' system, as it was for our second house and I wanted to be able to monitor the garage door status. While the opener works fine, the Assurelink system is just trash. Most of the time I have to wait HOURS for an event the register on my smartphone, even if I am at home and connected to WIFI. Then there are MANY times where, with only one open/close cycle, it tells me that it did it 3-5 times. Other times, I am told it opened as soon as I log in, but it didn't. The PC website is even worse - 90% of the time I get an error message saying there is a server error and try again later. I don't believe it is the software but rather Sears' (Chamberlain's) TERRIBLE implementation and support of the 'system' to record/broadcast the information. Bottom line is DON'T WASTE YOUR MONEY buying this SEARS / CHAMBERLAIN garage door opener with ASSURELINK. Do buy the other belt drive model if you want a nice, quiet opener with emergency backup (open/close) battery especially if you are in an area where power outages occur - it is a lot cheaper.


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ColsOh

Galloway, OH

Feb 13 , 2015
Overall
Too many cons versus pros

When purchasing this item get ready to trash your- Old remotes. Doorbell Style Push Buttons. (Wired) And the Home Link in your car. It's not compatible with even a simple two wire bell button. Home link offers a "Repeater" kit for the same cost as an additional remote. (Makes sense huh?) Also this 2 piece "Kit" requires one part to be plugged in near the opener and get this "Another generic opener" (2nd part) to communicate with the built in opener in your car. Once your built in opener "Learned" from holding the button in your car with your right hand at the same time holding the button on the generic opener with your left they recommend putting this additional opener in the glove box "Just in case" What's good?...It's quite with the belt drive. Back up battery is nice, but manual states 2 year life on the battery. Of course you will realize all this after purchase and when your sifting through the manual wondering why nothing is working.


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wsbradley

Houston, TX

Feb 12 , 2015
Overall
Garage Door Opener

The operation is quiet and efficient. Now I don't have to remember if I closed my garage door anymore. And if there is a power outage I don't have to worry about that I can still open and close my door.


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Sabao767

Fall River, MA

Feb 9 , 2015
Overall
Not a happy customer

After 2.5 years of owing this garage door the Logic board burned out. it cost me $99 to fix it under warranty. I was asked by craftsman to redo my review because it had to much focus on customer service which I belive that it is part of the product satisfaction. On that note, the opener does open and close the door efficiently, but if you're looking for longevity, don't bother with it.


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D.C.Carrol

Chattanooga, TN

Feb 6 , 2015
Overall
Very quite

The 3/4 horsepower belt drive garage door opener is excellent. It is very quite, and opens without hesitation. I am very satisfied.

I would recommend this product to a friend.

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Feb 2 , 2015
via mobile
Overall
Good product

Very happy with this opener, bought two, have had it for 3 months. I will buy 2 more for other property.

I would recommend this product to a friend.

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Feb 2 , 2015
Overall
Great features

It was not difficult to install when replacing an old garage door opener. It runs really quiet, and I love the idea that I can operate it remotely, from my smart phone.

I would recommend this product to a friend.

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DoItYourself12

Stuart, FL

Feb 2 , 2015
Overall
Replaced 15 year old Craftsman garage door opener

The opener was an easy swap out for my old Craftsman 1/2 HP garage door opener. I was missing several install pieces and was able to reuse pieces from my old opener, so I recommend to do a complete inventory of everything prior to starting the installation. Also, it will not work with any older Craftsman accessories. The opener is very quiet compared to my chain drive. IMPORTANT!!!!!! The AssureLink upgrade is not connected with the opener itself, but has to be directly connected to your internet router via an Ethernet cable (6 inches long) and needs it's own power supply. It is a stand alone upgrade that I do not think is worth the extra $50. Registration is frustrating, confusing, and not user friendly. I uploaded the app to my smart phone and my password would not work and I was locked out after making 4 attempts. I do have to admit, I did not call customer support for help. I have decided to delete my account and trash the AssureLink all together. I would recommend buying the 3/4 HP belt drive without the AssureLink and save the $50.

I would recommend this product to a friend.

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TripleG1976

Beachwood, NJ

Jan 29 , 2015
Overall
BEST DOOR OPENER EVER!!!!!

This has everything you need and then some. I can open and close it from my phone or just check to make sure it is closed. It alerts me when the doors are opened and closed. I cant be any happier with this opener!! Way to go Sears/Craftsman!!!!


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HomeAutomationMan

Liverpool, NY

Jan 23 , 2015
Overall
Good product, works well most of the time but...

Good product, works well most of the time but... I really wish this garage door was compatible with the Wink hub and the wink app. The craftsman app is a standalone app that is an island and can not link into your Wink automation systems.

I would recommend this product to a friend.

The reviewer indicated they are affiliated with this product.
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zeplynne

West Chester, PA

Jan 23 , 2015
Overall
Quiet and Quality

One of the quietest belt-driven openers. So many good features, very reliable. Works great with my 2013 Flex homelink in car system. Definitely recommend this product.

I would recommend this product to a friend.

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RicardoC.

Brandon, FL

Jan 22 , 2015
Overall
Nice Upgrade

What a difference from the old unit I had replaced! With the battery backup, I now have piece of mind should the power ever go out. AssureLink is just icing on the cake.

I would recommend this product to a friend.

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alanspete

Carver, MA

Jan 17 , 2015
Overall
Great opener

Very quiet, easy install. Its in the garage I store the tractor in for snow so the battery backup is a must for power outages. The Assurelink is a bonus

I would recommend this product to a friend.

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rsg63

Dublin, CA

Jan 12 , 2015
Overall
One year and still going strong

Very quiet with excellent features. Been just over a year since I installed it and no issues at all. Fairly easy setup. Would have been easier if I had not completely scrapped my old unit, sensors, struts and all. I did the wiring my way and struts more elegant than the previous installer did. My son repairs garage doors for a living in another state and said these are similar to the premium units he sells (Lift master and Marantec).

I would recommend this product to a friend.

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Dannyboy59

Noblesville, IN

Jan 7 , 2015
via mobile
Overall
Everything I could want in an opener

This opener is everything I expected. It was pretty easy to install with just a few of the right tools. Battery back up is great to have because the electricity goes out often where I live. The smart phone app is easy to install and use. The time to close feature is important to me because I have kids who often leave the door open. The belt drive is very quiet and does not disturb anyone upstairs. It's also great to be able to use the smart phone to check when the kids get home from school. This opener has everything I could want and I would recommend it to everyone.

I would recommend this product to a friend.

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amgp2

Houston, TX

Jan 3 , 2015
Overall
Excellent!

We bought 2 of these for our garage and they have made the world of differnce. The units in the house weve just bought were noisy, clanky, not smooth, very slow and worked intermittantly. We had Sears fit them for us and our doors now work like a dream and are so quite that we can hardly hear them. We choose these ones as they had the battery backup, this gives peace of mind incase of a storm and they also have the easy manual opening. Another reason for the choice was the connection to our moile phones, letting us know if they had been left open or were being opened in our absence and the facility to close them remotely. It was well worth the extra money of getting Sears to fit them as they really do know what they are doing. We had Hector fit ours and he was exceptionally good. He worked non-stop until our door were running smoothly and quietly and then he explained everything about the systems and the options that we had and advantages of one option over the other. Great openers, especially as they were on sale! Even greater fitter in Hector!

I would recommend this product to a friend.

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arizonamom5

Glendale, AZ

Dec 31 , 2014
Overall
Garage Door Opener

Price of item was fantastic. As always, no hassle pickup from store. Easy to install, love the battery back up and the internet connection. Now I can open the door from anywhere, without giving out my security code. LOVE IT!

I would recommend this product to a friend.

The reviewer indicated they are affiliated with this product.
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Mr.Craftsman

Bel Air, MD

Dec 30 , 2014
via mobile
Overall
Good stuff

Easy to install. Very very quite!! Love it.

I would recommend this product to a friend.

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