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107 Reviews Write a review
76 Reviewers (71.0%) would recommend this to a friend.
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Those benefits were not conditioned on the positive or negative content of the review.

Most Helpful Reviews

Praise11 found this helpful
SticksFigure
Jan 22 , 2012
Overall great value... very quiet, "connected", easy to install
My 14-year-old garage door opener died horribly last week, and after figuring up the cost of replacement parts ($160 + shipping), I decided to buy this unit since it was on sale. I was a bit concerned about purchasing this model when I saw the average rating was 3.5 stars, but when I read the negative reviews, they all seemed to share two complaints: (1) Craftsman does not openly advertise that AssureLink isn't free. The first 12 months are free, but after that it's $20/year. (2) HomeLink on cars made prior to 2008 won't work with this garage door opener. My responses to these two issues: (1) True. This is why I didn't give it five stars. Sears/Craftsman should include this information on their website and on the product packaging. I read these reviews prior to going to the store, so I made an informed and conscious decision to give it a try. Since I got the opener on sale ($250), I felt the AssureLink was a freebie anyway. Speaking of which, it's a neat little freebie! I like it, and it was easy to set up. (Although it took a couple of tries for my phone -- or the AssureLink transceiver -- to find the garage door opener.) Also, you can go into the smartphone app's security settings (under "Account" > "Security") and disable the requirement to log in every time you launch the app. (2) Also true. However, this is true for all garage door openers made in 2011 and up. I called HomeLink (1-800-355-3515) and gave them my information, and I qualified for a free HomeLink Repeater kit. From what I've found online, you qualify if your car is a 2006-2008 model with factory-installed HomeLink system. What I like best about this garage door opener: (1) It is QUIET. As others have said, this unit operates very quietly. This is nice since our master bathroom is above the garage. (2) Remote RANGE. While it may move a tiny bit more slowly than my previous unit, it isn't a problem since the range on the remote(s) is pretty good (150 ft or more). (3) Motion SENSOR. The motion sensor on the door control is quite handy so I don't have to fumble for a light switch in the dark. It is fairly sensitive, but not so much so that it goes off when a bird flies by outside the garage window (which the door control faces). (4) EASE of installation. My wife thought I should hire a professional installer, but it turned out to be quite easy. The instructions are well-written and quite detailed for all aspects of assembly and installation. (5) ASSURELINK. As stated above, I view this feature as a freebie. This 3/4 hp opener costs about the same as the other 3/4 hp units without this feature, so I simply see it as a bonus feature for the first year of ownership. If I decide to continue using the feature after that, it will cost me $20 per year, which seems reasonable. At this time I doubt I'll renew, but we'll see. Also, the AssureLink website is working just fine for remote control of the opener. Also, the Craftsman smartphone app (Android for me) does allow you to uncheck the security option for requiring the password every time your start the app. In this way, you can avoid re-entering the password repeatedly. (6) Battery BACKUP. Peace of mind. The trade-off here is the cost of battery replacement, which the installation guide states should last 3-5 years. Note that the motor in the opener is a DC motor, so it runs purely off the battery. The AC is only hooked up to recharge the battery. (7) AUTOMATIC close feature. Although I haven't set it up yet, this kind of obviates the AssureLink feature. If it's set up to automatically close after a set amount of time, I don't have to worry about driving off with the door up. All in all, I am pleased with my purchase and would recommend it to others.
Criticism17 found this helpful
Curt_M
Nov 5 , 2012
Disappointing product and warranty
Wish I had read more reviews and more into warranty information before purchasing this product. After installing this opener only 5 months ago it has stopped working and given an error code that the logic board has failed (I see this issue is common). Since I am outside the 3 month purchase window I am not eligible for warranty service and Craftsman is unwilling to send me the replacement part. The only way to resolve the issue is to pay a service tech $75 to diagnose, plus any additional labor costs (Even though the part is still covered under warranty). My other option is to purchase the part for $150. Since the unit cost was $235 obviously the better investment would be to find another brand with better warranty support. Very disappointing.
 

MrGizmo

Greensboro, NC

Jul 21 , 2014
Overall
Read the manual extra directions before assembly

My grandson and I installed this unit in about four hours. It would not have taken near that long if the addendum to the manual was in the manual instead of being buried in obscure paper items. The tensioner spring assembly is depicted wrong in the manual which can cause all kinds of problems. The unit itself is very quiet. I replaced a Lift Master screw type and this new one is so quiet my wife wants one on her door. The remote that comes with the unit will not operate the other Lift Master door and the Lift Master door remote will not operate the new unit. The universal home link units built into our cars will operate both units with no particular problems. This a great project to teach kids how to help build something - it's the most fun I've had with my grandson since he was tiny.

I would recommend this product to a friend.

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WVShopper2014

Culloden, WV

Jul 18 , 2014
Overall
Works nice but I hope you don't need assistance after purchase!

We purchased this garage door opener for our new home and upgraded to the one with Assurelink so we can open/close the door and monitor the door via the app on the our phone. The garage door opener works fine. Overall happy with the device. BUT- and this is a BIG BUT- I tried to get my Assurelink account setup and after registering it keeps saying "Your account is locked, error code 204". So after calling the number listed in the paperwork, the number on the website and being transferred 9 TIMES I finally ended my conversation with a very hard to understand girl tell me "she will put in a report and give me a ticket number for my problem". And OH yeah, I would have to call back and check on the status of my problem. They wouldn't call me back, wouldn't email me back- NOTHING. I had to sit and wait and call back. Ridiculous. Why unlocking my account involves an act of Congress is beyond me. I'm so unhappy with the service provided I am sure Craftsman won't even post this review. It's sad really. What a waste of money. I'm giving it 3 stars though because the device is quiet and we haven't had any technical problems. Shame on you Craftsman!


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COST

Broken Arrow, OK

Jun 30 , 2014
via craftsman.com
Overall
TALK ABOUT QUIET AND SMOOTH!

First off it was a Breeze to install. It is so Quiet I cant evetell its opening! Battery Back up and Smart Phone Opening all for an amazing price? Hard to believe but it is true!

I would recommend this product to a friend.

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DebbieRFoss

Stockton, CA

Jun 25 , 2014
Overall
One awesome garage door opener!

I am super pleased with my new garage door opener. Awesome features, just love it!

I would recommend this product to a friend.

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Jun 3 , 2014
Overall
Awesome Opener - and great customer service

I bought this garage door opener a a couple of months ago. Everything works great. I love the AssureLink - It's easy to set up, and easy to add to your cell phone (I have the iPhone app). The AssureLink hasn't any annual fee. Don't know why people post that. The phone logs on automatically. You do need to enter your password on the computer access, but that's not a big deal. You can set up alerts for, for instance, the door is open for longer than 10 minutes. Or, if you wish - EVERY time the door opens. You can also open and close the door from your phone. I did have a problem with my gateway and after speaking with an awesome customer service rep (Randi in Tuscon), the gateway was replaced and everything is working perfectly. Door is very quiet, the remotes have good range, everything works really well. A great purchase, worth the extra money, and worth the peace of mind.

I would recommend this product to a friend.

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Scheutwone

Peoria, IL

May 29 , 2014
Overall
Terrible product

This opener will not work any car that's over two years old! Without having to buy one or two repeaters depending on the brand of cars you own. Worse, nobody at Sears knows anything about this nor do they inform you there may be a problem! The explanation from the manufacturer is that a new security code system is now used and only new cars are equipped for it! Useless waste of money!


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Cliff93611

Clovis, CA

May 26 , 2014
Overall
Love it

Works as advertised. The only trouble was operator error, First off, I kick the sensor light out of alignment and tried programing the my link to my car. Well it wouldn't work so I erased all the codes to put in a new code for the car. Wrong, figured out what was wrong when looking at the wall switch and it tells me the alignment is wrong. Fixed that and then had to reprogram the remotes, wireless remote outside and the one in the car. Everything worked then. Installing the assurelink was more operator error, don't read the instructions and you will have fun all afternoon trying to figure it out. Finally did it right and it was easy, everything worked. Went to settings and turned the security off on the account and now you don't have to enter the email and password each time. No whare does it say you have to pay for the service, maybe in the past, but not now.

I would recommend this product to a friend.

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KevinSDenver

Littleton, CO

May 4 , 2014
via craftsman.com
Overall
Just purchased amazing features

Purchased over the weekend. Installed very easily (warning on the addendum). Change in directions with a Spring Trolley Nut. Had to get a new part and Chamberlin sent and shipped within a few days. Finished the install and have set up the wi-fi. very easy to program the unit as well as the wi-fi/online set up. Great features to let you know when the door is opening and closing. will send an alert and email to your cell phone. you can open and close with a smart phone or thru the online program. It runs smooth and does not make much noise with the belt drive. Has a battery backup and wall unit is easy to program. Good product with great features!!!!!!!!!!!!!!!!!!

I would recommend this product to a friend.

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Apr 26 , 2014
Overall
A decent garage door opener

The product is very quiet when opening and closing. It was very easy to install particularly if you are handy. My previous opener was a Craftsman change driven. I like the battery backup and also the wall control which gives you the time and battery charge status. The one thing that disappointed me was my 2002 lexus in car remote could not be activated. I was told I had to buy a separate adapter. Would have been nice to know this upfront. It cost $37+ including shipping cost.

I would recommend this product to a friend.

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reani

Oakdale, CT

Apr 25 , 2014
Overall
Extremely Happy, and Assurelink is FREE

Very happy with this unit, extremely quiet and Assurelink is FREE contrary to some of the reviews.

I would recommend this product to a friend.

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Daveritag

Abingdon, MD

Apr 16 , 2014
Overall
Door opener

Works great , internet connection is wonderful not sure if I put the door down I can check anywhere

I would recommend this product to a friend.

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PUTTINTANG

Vacaville, CA

Apr 4 , 2014
Overall
THIS IS THE BEST GARAGE DOOR THAT I HAVE EVER OWNED

IT IS SUPER QUITE, THE APPS THAT LET YOU KNOW WHEN YOU HAVE LEFT YOUR DOOR OPEN IS SUPER THIS IS THE BEST THING SINCE APPLE PIE. I'M ALSO ABLE TO CONNECT THIS SYSTEM TO MY SECURITY SYSTEM WHICH MAKES IT EVEN BETTER. THIS IS JUST AN AWESOME PURCHASE

I would recommend this product to a friend.

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airlinepilotman

Dover, NH

Apr 4 , 2014
Overall
Very good unit

I have run two of these in my home for 2 years now. They have operated flawlessly. They are quiet and smooth. The battery backup works just like it should. Set up was straight forward; as difficult as any other opener. Instructions were clear. I did them both myself. The smartphone app remote control leaves a little to be desired. It was free for a year, then requires a subscription annually. It often worked, but occasionally would flake out on me. Not a huge deal to me as I didn't use it often anyway. The remotes in the cars work perfectly. I recommend this opener very highly.

I would recommend this product to a friend.

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Gusgus79

San Antonio, TX

Mar 28 , 2014
Overall
Love it

Just installed it less than a week ago, already paid for itself. Last night we had a huge thunderstorm, the power was knock out and our kids were asleep in the car, love the battery backup, it allowed us to open the garage door get in our home safely and dry. Thank you Craftsman

I would recommend this product to a friend.

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Mar 11 , 2014
Overall
Excellent product , great price , strong , quiet and easy to assemble .

I would recommend this product to a friend.

The reviewer indicated they are affiliated with this product.
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Enforcer61

Saline, MI

Mar 7 , 2014
Overall
Awesome

Very quite and smooth operation. Great does not disturb my neighbors. Like the battery back so that I never loose power. This a very dependable opener, we'll built.

I would recommend this product to a friend.

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creese6589

Colorado Springs, CO

Mar 7 , 2014
Overall
The Perfect Opener

This opener was easy to install and runs very quiet! The assure link is execellent for checking the status of the door and openign or closing remotely. I am very happy with this purchase and the wife LOVES it!

I would recommend this product to a friend.

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scottb0317

Avon, IN

Mar 2 , 2014
via craftsman.com
Overall
Great Opener Poor Customer Service

Great opener one issue was with the addendum to the directions for installing the belt drive. These addendum pages should have been stapled to the owners manual. Once I found this addendum adjusting the belt tension was straight forward. After installed everything worked great except the backup battery which would not take a charge even after 4 days. The store in Merrillville Indiana informed me that I would have to return the entire opener to resolve the bad battery. I was not happy with this. After contacting Sears customer service they ordered a new battery that shipped straight from the manufacturer which is what the customer service agent said the store could have done themselves.

I would recommend this product to a friend.

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MrFixitCT

Moncks Corner, SC

Feb 28 , 2014
Overall
works as advertised

easy install and setup, functions as described, what more can one ask for..

I would recommend this product to a friend.

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bear513

Pontiac, MI

Feb 27 , 2014
Overall
AssureLink support is horrible

As a door opener it works great but the assure link app has major flaws. I forgot my password and I am now locked out. I have spent about 4 hrs talking with people who don't actually know nothing about assure link. Please do not forget your password because the assure link is useless if you can not get access to it. I created another user name and password but the internet gateway is assigned to the locked account. Because they can't unlock it, I have to take the opener back and exchange for a new one.


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fotsch

Palo Alto, CA

Feb 27 , 2014
via mobile
Overall
LOVE it but the dog is nervous!

Love my Assurelink compatible belt-driven Garage Door Opener... would have like to purchase the 8' door version right out of the box rather than needing to buy and extension.

I would recommend this product to a friend.

The reviewer indicated they received a sample of this product.
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Don_E

Okemos, MI

Feb 18 , 2014
Overall
VERY DISAPPOINTED!

Started having problems with the safety sensors the day after having it professionally installed. I called the Sears Authorized Installers and explained that the door doesn't always close. They said the lights on the sensors have to be solid, they were. They said if they come out it will be a $75 charge and recommended I try to adjust the sensors myself, which I did. The lights didn't change, but the door worked. Now I have to adjust the sensors every couple days, but still doesn't always solve the problem. A couple times I have manually closed the door and then run the opener and it worked fine, caught the door and closed it tight. Went with a Craftsman due to the reputation & a high-end model, what a disappointment. This will be the last Craftsman, other than tools, that I purchase.


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Sbvega

Romeoville, IL

Feb 17 , 2014
Overall
Awesome unit !

Super quiet ! Outdoor keypad has great features. Fast and friendly install ..

I would recommend this product to a friend.

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Tmcgee

Greensboro, NC

Feb 9 , 2014
Overall
Great opener

This craftsman was easy to put together except for one glaring frustrating step. There is a bolt/spring that keeps tension on the belt. This part had been changed and the manual had not been updated to reflect this change. After two hours I gave up. The next day out of desperation I started scouring the web and after another close to two hours I stumbled across and updated manual. After 40 minutes it was humming along opening a closing the door like a champ. Quiet and faster than my old chamberlain. The assurelink works fine but is a little slow to connect. I tried it from the driveway and it is much faster to get out of the car and just punch in the code. Our power has not gone out for more than a couple of minutes in 2 years but the battery back up is peace of mind. Except for the manual being outdated it was a simple job that would have taken under 2 hours had every thing gone according to plan. Would recommend this opener with no qualms.

I would recommend this product to a friend.

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JoeMacMcCormack

Saint Paul, MN

Feb 9 , 2014
Overall
Quiet Yet Powerful!

This Craftsman Assurelink Internet DC Belt Drive Garage Door Opener with battery backup is so slick to install and to use. It is super quiet which helps out greatly in the early morning as I leave for work! I also love the technology side with the Assurelink. I can open and close from my iPhone. Which is especially nice if I or someone else forgot to close it when we left! Another Great product by Craftsman!

I would recommend this product to a friend.

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