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205 Reviews Write a review
147 Reviewers (72.0%) would recommend this to a friend.
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Most Helpful Reviews

Praise12 found this helpful
SticksFigure
Jan 22 , 2012
Overall great value... very quiet, "connected", easy to install
My 14-year-old garage door opener died horribly last week, and after figuring up the cost of replacement parts ($160 + shipping), I decided to buy this unit since it was on sale. I was a bit concerned about purchasing this model when I saw the average rating was 3.5 stars, but when I read the negative reviews, they all seemed to share two complaints: (1) Craftsman does not openly advertise that AssureLink isn't free. The first 12 months are free, but after that it's $20/year. (2) HomeLink on cars made prior to 2008 won't work with this garage door opener. My responses to these two issues: (1) True. This is why I didn't give it five stars. Sears/Craftsman should include this information on their website and on the product packaging. I read these reviews prior to going to the store, so I made an informed and conscious decision to give it a try. Since I got the opener on sale ($250), I felt the AssureLink was a freebie anyway. Speaking of which, it's a neat little freebie! I like it, and it was easy to set up. (Although it took a couple of tries for my phone -- or the AssureLink transceiver -- to find the garage door opener.) Also, you can go into the smartphone app's security settings (under "Account" > "Security") and disable the requirement to log in every time you launch the app. (2) Also true. However, this is true for all garage door openers made in 2011 and up. I called HomeLink (1-800-355-3515) and gave them my information, and I qualified for a free HomeLink Repeater kit. From what I've found online, you qualify if your car is a 2006-2008 model with factory-installed HomeLink system. What I like best about this garage door opener: (1) It is QUIET. As others have said, this unit operates very quietly. This is nice since our master bathroom is above the garage. (2) Remote RANGE. While it may move a tiny bit more slowly than my previous unit, it isn't a problem since the range on the remote(s) is pretty good (150 ft or more). (3) Motion SENSOR. The motion sensor on the door control is quite handy so I don't have to fumble for a light switch in the dark. It is fairly sensitive, but not so much so that it goes off when a bird flies by outside the garage window (which the door control faces). (4) EASE of installation. My wife thought I should hire a professional installer, but it turned out to be quite easy. The instructions are well-written and quite detailed for all aspects of assembly and installation. (5) ASSURELINK. As stated above, I view this feature as a freebie. This 3/4 hp opener costs about the same as the other 3/4 hp units without this feature, so I simply see it as a bonus feature for the first year of ownership. If I decide to continue using the feature after that, it will cost me $20 per year, which seems reasonable. At this time I doubt I'll renew, but we'll see. Also, the AssureLink website is working just fine for remote control of the opener. Also, the Craftsman smartphone app (Android for me) does allow you to uncheck the security option for requiring the password every time your start the app. In this way, you can avoid re-entering the password repeatedly. (6) Battery BACKUP. Peace of mind. The trade-off here is the cost of battery replacement, which the installation guide states should last 3-5 years. Note that the motor in the opener is a DC motor, so it runs purely off the battery. The AC is only hooked up to recharge the battery. (7) AUTOMATIC close feature. Although I haven't set it up yet, this kind of obviates the AssureLink feature. If it's set up to automatically close after a set amount of time, I don't have to worry about driving off with the door up. All in all, I am pleased with my purchase and would recommend it to others.
Criticism20 found this helpful
ownerofgaragedoor
Nov 1 , 2013
Low Reliability - it broke down in two years
The electronic board on my garage door opener failed in less than two years. I had to replace the entire system because the repair would cost more than replacement. I would not recommend this garage door opener. Also, my experience with Sears repair service was very poor.
 

FOR_HOUSE

Tucker, GA

Aug 18 , 2015
Overall
Garage door opener with AssureLink Internet connection

This is an excellent Garage door opener with AssureLink Internet connection which allows you to open the garage door with an App on your phone. It also has battery backup in case power goes out. Comes with belt drive which is very quiet, that helps since master bedroom is right above it.

I would recommend this product to a friend.

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Indyokie

Yukon, OK

Aug 3 , 2015
via craftsman.com
Overall
Very good value VERY Quiet ( and I have had a belt drive in the past.

This is my 3rd Craftsman opener, and the best. I had a 1/2 hp belt drive, and upgraded to this unit, mostly since I needed to replace the older units battery, and wanted Assurelink. I thought the old unit was quiet...this new one is crazy quiet. I went back and oiled the door hinges since that's about all you can now hear. I read many of the issues on the review about linking with iphones, I had no issues connecting. Purchased on sale and shipped to my home for under $ 260.00, Since we installed it's amazing to see how often we open and close the door in a given day ( you can track that on the app )

I would recommend this product to a friend.

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beller

Lyndhurst, NJ

Jul 23 , 2015
Overall
I'm happy with the unit

After using it for a week I'm totally happy with it. It does everything that was claimed and was totally easy to install and set up. iPhone 6 app works perfectly. Other than on this review site, there's been no mention of an annual fee. Guess I'll find out a year from now. Thanks Craftsman!

I would recommend this product to a friend.

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Aero_Krash

Osseo, MN

Jul 15 , 2015
Overall
Super Quiet, Easy to Install!

I installed this opener to replace my existing Liftmaster. The reason was my new car didn't want to sync with the existing opener. The craftsman was extremely easy to install and has performed flawlessly so far. I enjoy the assurelink app and the peace of mind that the battery backup provides me.

I would recommend this product to a friend.

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Jul 9 , 2015
via mobile
Overall
AssureLink is ****

AssureLink doesn't work, so don't believe the sales pitch. When I read the app reviews on iTunes, it appeared that most of the negative comments were older, so I took a risk. My opener and the app worked ok for the first month, but then I updated the OS version on my iPhoneto 8.4 and the app now crashes after login. I went back to the AppStore, and noticed the last software update was in 2013. I also did more research and noticed that AssureLink has been non responsive in many cases. I am starting to wonder if they have orphaned this product and Sears just isn't pulling the product. I am not happy because I paid more for this feature and now it doesn't work.


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Ksey

Burbank, CA

Jun 24 , 2015
Overall
Almost perfect

This belt driven opener is so quiet, I only know it's opening if I really listen. It's slower than my old 1/2HP chain drive opener but that's fine. Remotes work VERY far down the street, almost 1/2 a block down. I DID have a problem registering the wifi module but a call to Crasftsman/Chamberlain tech solved that, it was a minor annoyance. I don't get push notifications on my fone when the door opens/closes and I can't figure out why, I get email alerts but that's 5 mins after the it opens/closes, I want push alerts so I can monitor my door for intrusion. I re-used the existing wiring/sensors from my previous 21yr old craftsman opener and it works great, saved me a ton of install time.

I would recommend this product to a friend.

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ipnla

New York, NY

Jun 15 , 2015
via craftsman.com
Overall
Poor quality

This is the second unit that fails in 5 years. The price to fix it is almost the price of a new one. I'm never buying Craftsman again.


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Dbrown1971

Pueblo, CO

Jun 15 , 2015
Overall
DO NOT BUY THIS if you intent to use it with an iphone

The app with the iPhone just closes on us, I would have never bought this without the feature to use it with a smart phone. Sears gave me 1-800-528-5236 number to talk to assure link people although when you call them you get sent back to Sears people who have no clue on what to do with Assurelink. At this point it is too late for us, we have already invested in this problem and it is too late to get out!! Save yourself and go with something that works. Don't believe the good reviews on here, look at the iPhone reviews for the APP, it has a 2!!!!


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unhappynewowner

Millersburg, PA

Jun 2 , 2015
Overall
poor customer service harisburg pa sears


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KLS911

Johnston, IA

May 21 , 2015
Overall
We should have upgraded to this unit years ago.

Quick install. Very quiet. iPhone access is awesome, Would not work with existing sensor wiring, took a little work there, Overall quite happy.

I would recommend this product to a friend.

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jmazzone03

Associate

Streamwood, IL

May 4 , 2015
Overall
Great product...AssureLink is 100% free

This opener works perfectly. Easy to install with detailed directions and I would highly recommend the AssureLink. I had some reservations on it as I was reading reviews with some saying that it is only free for the first year. This is definitely not true. And it works great. People complaining about it probably are new to smart phones.

I would recommend this product to a friend.

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toolgirl4000

Snellville, GA

Apr 3 , 2015
via mobile
Overall
great value

Great purchase.  Good technology.  The garage door op energy is easy to install and a quiet belt.  Barely hear the door open from room above.  Assure link is user friendly and easy to access online. Love the 'forget to close the door feature.  Puts ur mind at ease to know u can simply go online and check to the statuse

I would recommend this product to a friend.

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riggone

Trenton, NJ

Mar 23 , 2015
Overall
Door opener

Works great, super quiet and now I know when the door is open from anywhere. The only thing I am not happy with is that they changed the Homelink technology and now I can't use the Homelink buttons in my 2012 cars. I would suggest to Sears that a disclaimer be added to the box that states the opener may require an optional Homelink device to enable your car's remote to work.

I would recommend this product to a friend.

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Chris1243234823479

Kennesaw, GA

Mar 16 , 2015
Overall
It works

I really can't complain about this opener. I replaced 2 very aged Craftsman chain drive units with these. They are very quiet. Assurelink gateway setup took no time at all. I'm pleased. Since I have 2 wall switches since I installed 2 openers, I set one to show temperature and the other to show the time.

I would recommend this product to a friend.

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Diamond_Bill

Massillon, OH

Mar 4 , 2015
via craftsman.com
Overall
Works great

I installed this myself. I am an engineer, I admit, but I did not find this hard to do at all. I also ran an Ethernet cable out to the garage ceiling to mount the Assurelink. Having said that, I have not had any trouble with the unit at all. Door does up and down like it should. Only cons (both of which are nits): * The unit on the wall does not adjust to daylight savings time. Since the unit is attached to the Internet, I wish that it would adjust its own time. * My in-car remotes have not had good range since I replaced the original set of batteries. I assume that this is because the batteries were old and not fully charged (hence not Craftsman's fault). Wish list: * I wish I didn't need the remotes at all. My car has an Internet connection and GPS, so why isn't there an app *on the car* that senses my location and opens/closes the garage door automatically? Why do I need the 70s-vintage battery powered remotes?

I would recommend this product to a friend.

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Mar 3 , 2015
Overall
excellent product all around

easy to install & set up


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Lausfamily

Sacramento, CA

Feb 20 , 2015
Overall
nice garage door opener

very quiet when it close and open. I don't need turn on light as soon as walk in garage. use smartphone to open the door instead bring remote with us. can check it close or open when at work. just installed it within one week, already feel best about it! I suggest my friends to change garage door opener like mine.

I would recommend this product to a friend.

The reviewer indicated they are affiliated with this product.
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stubing

Collierville, TN

Feb 18 , 2015
Overall
Great Product!

This opener really was pretty easy to install. I replaced an existing Craftsman opener so I was able to re-use some of the existing mounting points. That saved me a good deal of time in measuring clearances, etc. This opener is almost silent! The motor starts and stops very gently so there are no sudden loud jolts, keeping the noise level way down. Programming the up and down travel distances couldn't be any easier. Also, adding remotes/keypads/accessories to the system is quite easy. The menu system on the LCD control pad is very simple to navigate, and is the easiest way to add devices in my opinion. I'm going to be adding my outside floodlights to the system using the AssureLink wire-in light switch. My wife will love being able to switch on the floodlights using her garage door remote or smartphone while driving up. I've been using/testing this product for about 2 weeks now with absolutely no issues. Very happy customer!

I would recommend this product to a friend.

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FMinMI

Midland, MI

Feb 17 , 2015
Overall
Opener is good - Assurelink is garbage

I bought this Sears garage door opener with Assurelink specifically for the 'link' system, as it was for our second house and I wanted to be able to monitor the garage door status. While the opener works fine, the Assurelink system is just trash. Most of the time I have to wait HOURS for an event the register on my smartphone, even if I am at home and connected to WIFI. Then there are MANY times where, with only one open/close cycle, it tells me that it did it 3-5 times. Other times, I am told it opened as soon as I log in, but it didn't. The PC website is even worse - 90% of the time I get an error message saying there is a server error and try again later. I don't believe it is the software but rather Sears' (Chamberlain's) TERRIBLE implementation and support of the 'system' to record/broadcast the information. Bottom line is DON'T WASTE YOUR MONEY buying this SEARS / CHAMBERLAIN garage door opener with ASSURELINK. Do buy the other belt drive model if you want a nice, quiet opener with emergency backup (open/close) battery especially if you are in an area where power outages occur - it is a lot cheaper.


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ColsOh

Galloway, OH

Feb 13 , 2015
Overall
Too many cons versus pros

When purchasing this item get ready to trash your- Old remotes. Doorbell Style Push Buttons. (Wired) And the Home Link in your car. It's not compatible with even a simple two wire bell button. Home link offers a "Repeater" kit for the same cost as an additional remote. (Makes sense huh?) Also this 2 piece "Kit" requires one part to be plugged in near the opener and get this "Another generic opener" (2nd part) to communicate with the built in opener in your car. Once your built in opener "Learned" from holding the button in your car with your right hand at the same time holding the button on the generic opener with your left they recommend putting this additional opener in the glove box "Just in case" What's good?...It's quite with the belt drive. Back up battery is nice, but manual states 2 year life on the battery. Of course you will realize all this after purchase and when your sifting through the manual wondering why nothing is working.


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wsbradley

Houston, TX

Feb 12 , 2015
Overall
Garage Door Opener

The operation is quiet and efficient. Now I don't have to remember if I closed my garage door anymore. And if there is a power outage I don't have to worry about that I can still open and close my door.


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Sabao767

Fall River, MA

Feb 9 , 2015
Overall
Not a happy customer

After 2.5 years of owing this garage door the Logic board burned out. it cost me $99 to fix it under warranty. I was asked by craftsman to redo my review because it had to much focus on customer service which I belive that it is part of the product satisfaction. On that note, the opener does open and close the door efficiently, but if you're looking for longevity, don't bother with it.


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D.C.Carrol

Chattanooga, TN

Feb 6 , 2015
Overall
Very quite

The 3/4 horsepower belt drive garage door opener is excellent. It is very quite, and opens without hesitation. I am very satisfied.

I would recommend this product to a friend.

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Feb 2 , 2015
via mobile
Overall
Good product

Very happy with this opener, bought two, have had it for 3 months. I will buy 2 more for other property.

I would recommend this product to a friend.

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Feb 2 , 2015
Overall
Great features

It was not difficult to install when replacing an old garage door opener. It runs really quiet, and I love the idea that I can operate it remotely, from my smart phone.

I would recommend this product to a friend.

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