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Most Helpful Reviews
My grandson and I installed this unit in about four hours. It would not have taken near that long if the addendum to the manual was in the manual instead of being buried in obscure paper items. The tensioner spring assembly is depicted wrong in the manual which can cause all kinds of problems. The unit itself is very quiet. I replaced a Lift Master screw type and this new one is so quiet my wife wants one on her door. The remote that comes with the unit will not operate the other Lift Master door and the Lift Master door remote will not operate the new unit. The universal home link units built into our cars will operate both units with no particular problems. This a great project to teach kids how to help build something - it's the most fun I've had with my grandson since he was tiny.
We purchased this garage door opener for our new home and upgraded to the one with Assurelink so we can open/close the door and monitor the door via the app on the our phone. The garage door opener works fine. Overall happy with the device. BUT- and this is a BIG BUT- I tried to get my Assurelink account setup and after registering it keeps saying "Your account is locked, error code 204". So after calling the number listed in the paperwork, the number on the website and being transferred 9 TIMES I finally ended my conversation with a very hard to understand girl tell me "she will put in a report and give me a ticket number for my problem". And OH yeah, I would have to call back and check on the status of my problem. They wouldn't call me back, wouldn't email me back- NOTHING. I had to sit and wait and call back. Ridiculous. Why unlocking my account involves an act of Congress is beyond me. I'm so unhappy with the service provided I am sure Craftsman won't even post this review. It's sad really. What a waste of money. I'm giving it 3 stars though because the device is quiet and we haven't had any technical problems. Shame on you Craftsman!
Broken Arrow, OK
First off it was a Breeze to install. It is so Quiet I cant evetell its opening! Battery Back up and Smart Phone Opening all for an amazing price? Hard to believe but it is true!
I bought this garage door opener a a couple of months ago. Everything works great. I love the AssureLink - It's easy to set up, and easy to add to your cell phone (I have the iPhone app). The AssureLink hasn't any annual fee. Don't know why people post that. The phone logs on automatically. You do need to enter your password on the computer access, but that's not a big deal. You can set up alerts for, for instance, the door is open for longer than 10 minutes. Or, if you wish - EVERY time the door opens. You can also open and close the door from your phone. I did have a problem with my gateway and after speaking with an awesome customer service rep (Randi in Tuscon), the gateway was replaced and everything is working perfectly. Door is very quiet, the remotes have good range, everything works really well. A great purchase, worth the extra money, and worth the peace of mind.
This opener will not work any car that's over two years old! Without having to buy one or two repeaters depending on the brand of cars you own. Worse, nobody at Sears knows anything about this nor do they inform you there may be a problem! The explanation from the manufacturer is that a new security code system is now used and only new cars are equipped for it! Useless waste of money!
Works as advertised. The only trouble was operator error, First off, I kick the sensor light out of alignment and tried programing the my link to my car. Well it wouldn't work so I erased all the codes to put in a new code for the car. Wrong, figured out what was wrong when looking at the wall switch and it tells me the alignment is wrong. Fixed that and then had to reprogram the remotes, wireless remote outside and the one in the car. Everything worked then. Installing the assurelink was more operator error, don't read the instructions and you will have fun all afternoon trying to figure it out. Finally did it right and it was easy, everything worked. Went to settings and turned the security off on the account and now you don't have to enter the email and password each time. No whare does it say you have to pay for the service, maybe in the past, but not now.
Purchased over the weekend. Installed very easily (warning on the addendum). Change in directions with a Spring Trolley Nut. Had to get a new part and Chamberlin sent and shipped within a few days. Finished the install and have set up the wi-fi. very easy to program the unit as well as the wi-fi/online set up. Great features to let you know when the door is opening and closing. will send an alert and email to your cell phone. you can open and close with a smart phone or thru the online program. It runs smooth and does not make much noise with the belt drive. Has a battery backup and wall unit is easy to program. Good product with great features!!!!!!!!!!!!!!!!!!
The product is very quiet when opening and closing. It was very easy to install particularly if you are handy. My previous opener was a Craftsman change driven. I like the battery backup and also the wall control which gives you the time and battery charge status. The one thing that disappointed me was my 2002 lexus in car remote could not be activated. I was told I had to buy a separate adapter. Would have been nice to know this upfront. It cost $37+ including shipping cost.
IT IS SUPER QUITE, THE APPS THAT LET YOU KNOW WHEN YOU HAVE LEFT YOUR DOOR OPEN IS SUPER THIS IS THE BEST THING SINCE APPLE PIE. I'M ALSO ABLE TO CONNECT THIS SYSTEM TO MY SECURITY SYSTEM WHICH MAKES IT EVEN BETTER. THIS IS JUST AN AWESOME PURCHASE
I have run two of these in my home for 2 years now. They have operated flawlessly. They are quiet and smooth. The battery backup works just like it should. Set up was straight forward; as difficult as any other opener. Instructions were clear. I did them both myself. The smartphone app remote control leaves a little to be desired. It was free for a year, then requires a subscription annually. It often worked, but occasionally would flake out on me. Not a huge deal to me as I didn't use it often anyway. The remotes in the cars work perfectly. I recommend this opener very highly.
San Antonio, TX
Just installed it less than a week ago, already paid for itself. Last night we had a huge thunderstorm, the power was knock out and our kids were asleep in the car, love the battery backup, it allowed us to open the garage door get in our home safely and dry. Thank you Craftsman
Colorado Springs, CO
This opener was easy to install and runs very quiet! The assure link is execellent for checking the status of the door and openign or closing remotely. I am very happy with this purchase and the wife LOVES it!
Great opener one issue was with the addendum to the directions for installing the belt drive. These addendum pages should have been stapled to the owners manual. Once I found this addendum adjusting the belt tension was straight forward. After installed everything worked great except the backup battery which would not take a charge even after 4 days. The store in Merrillville Indiana informed me that I would have to return the entire opener to resolve the bad battery. I was not happy with this. After contacting Sears customer service they ordered a new battery that shipped straight from the manufacturer which is what the customer service agent said the store could have done themselves.
Moncks Corner, SC
As a door opener it works great but the assure link app has major flaws. I forgot my password and I am now locked out. I have spent about 4 hrs talking with people who don't actually know nothing about assure link. Please do not forget your password because the assure link is useless if you can not get access to it. I created another user name and password but the internet gateway is assigned to the locked account. Because they can't unlock it, I have to take the opener back and exchange for a new one.
Palo Alto, CA
Love my Assurelink compatible belt-driven Garage Door Opener... would have like to purchase the 8' door version right out of the box rather than needing to buy and extension.
The reviewer indicated they received a sample of this product.
Started having problems with the safety sensors the day after having it professionally installed. I called the Sears Authorized Installers and explained that the door doesn't always close. They said the lights on the sensors have to be solid, they were. They said if they come out it will be a $75 charge and recommended I try to adjust the sensors myself, which I did. The lights didn't change, but the door worked. Now I have to adjust the sensors every couple days, but still doesn't always solve the problem. A couple times I have manually closed the door and then run the opener and it worked fine, caught the door and closed it tight. Went with a Craftsman due to the reputation & a high-end model, what a disappointment. This will be the last Craftsman, other than tools, that I purchase.
This craftsman was easy to put together except for one glaring frustrating step. There is a bolt/spring that keeps tension on the belt. This part had been changed and the manual had not been updated to reflect this change. After two hours I gave up. The next day out of desperation I started scouring the web and after another close to two hours I stumbled across and updated manual. After 40 minutes it was humming along opening a closing the door like a champ. Quiet and faster than my old chamberlain. The assurelink works fine but is a little slow to connect. I tried it from the driveway and it is much faster to get out of the car and just punch in the code. Our power has not gone out for more than a couple of minutes in 2 years but the battery back up is peace of mind. Except for the manual being outdated it was a simple job that would have taken under 2 hours had every thing gone according to plan. Would recommend this opener with no qualms.
Saint Paul, MN
This Craftsman Assurelink Internet DC Belt Drive Garage Door Opener with battery backup is so slick to install and to use. It is super quiet which helps out greatly in the early morning as I leave for work! I also love the technology side with the Assurelink. I can open and close from my iPhone. Which is especially nice if I or someone else forgot to close it when we left! Another Great product by Craftsman!