Overall, others give this:

118 Reviews Write a review
85 Reviewers (72.0%) would recommend this to a friend.
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Most Helpful Reviews

Praise11 found this helpful
SticksFigure
Jan 22 , 2012
Overall great value... very quiet, "connected", easy to install
My 14-year-old garage door opener died horribly last week, and after figuring up the cost of replacement parts ($160 + shipping), I decided to buy this unit since it was on sale. I was a bit concerned about purchasing this model when I saw the average rating was 3.5 stars, but when I read the negative reviews, they all seemed to share two complaints: (1) Craftsman does not openly advertise that AssureLink isn't free. The first 12 months are free, but after that it's $20/year. (2) HomeLink on cars made prior to 2008 won't work with this garage door opener. My responses to these two issues: (1) True. This is why I didn't give it five stars. Sears/Craftsman should include this information on their website and on the product packaging. I read these reviews prior to going to the store, so I made an informed and conscious decision to give it a try. Since I got the opener on sale ($250), I felt the AssureLink was a freebie anyway. Speaking of which, it's a neat little freebie! I like it, and it was easy to set up. (Although it took a couple of tries for my phone -- or the AssureLink transceiver -- to find the garage door opener.) Also, you can go into the smartphone app's security settings (under "Account" > "Security") and disable the requirement to log in every time you launch the app. (2) Also true. However, this is true for all garage door openers made in 2011 and up. I called HomeLink (1-800-355-3515) and gave them my information, and I qualified for a free HomeLink Repeater kit. From what I've found online, you qualify if your car is a 2006-2008 model with factory-installed HomeLink system. What I like best about this garage door opener: (1) It is QUIET. As others have said, this unit operates very quietly. This is nice since our master bathroom is above the garage. (2) Remote RANGE. While it may move a tiny bit more slowly than my previous unit, it isn't a problem since the range on the remote(s) is pretty good (150 ft or more). (3) Motion SENSOR. The motion sensor on the door control is quite handy so I don't have to fumble for a light switch in the dark. It is fairly sensitive, but not so much so that it goes off when a bird flies by outside the garage window (which the door control faces). (4) EASE of installation. My wife thought I should hire a professional installer, but it turned out to be quite easy. The instructions are well-written and quite detailed for all aspects of assembly and installation. (5) ASSURELINK. As stated above, I view this feature as a freebie. This 3/4 hp opener costs about the same as the other 3/4 hp units without this feature, so I simply see it as a bonus feature for the first year of ownership. If I decide to continue using the feature after that, it will cost me $20 per year, which seems reasonable. At this time I doubt I'll renew, but we'll see. Also, the AssureLink website is working just fine for remote control of the opener. Also, the Craftsman smartphone app (Android for me) does allow you to uncheck the security option for requiring the password every time your start the app. In this way, you can avoid re-entering the password repeatedly. (6) Battery BACKUP. Peace of mind. The trade-off here is the cost of battery replacement, which the installation guide states should last 3-5 years. Note that the motor in the opener is a DC motor, so it runs purely off the battery. The AC is only hooked up to recharge the battery. (7) AUTOMATIC close feature. Although I haven't set it up yet, this kind of obviates the AssureLink feature. If it's set up to automatically close after a set amount of time, I don't have to worry about driving off with the door up. All in all, I am pleased with my purchase and would recommend it to others.
Criticism17 found this helpful
Curt_M
Nov 5 , 2012
Disappointing product and warranty
Wish I had read more reviews and more into warranty information before purchasing this product. After installing this opener only 5 months ago it has stopped working and given an error code that the logic board has failed (I see this issue is common). Since I am outside the 3 month purchase window I am not eligible for warranty service and Craftsman is unwilling to send me the replacement part. The only way to resolve the issue is to pay a service tech $75 to diagnose, plus any additional labor costs (Even though the part is still covered under warranty). My other option is to purchase the part for $150. Since the unit cost was $235 obviously the better investment would be to find another brand with better warranty support. Very disappointing.
 

Danold

Riverside, CT

Aug 18 , 2014
Overall
Quiet and smooth

Nice improvement over the chain drive...hope that it lasts as long. Home link on car remote not as simple as older versions as security makes the process more complicated.

I would recommend this product to a friend.

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Tacomalen

Tacoma, WA

Aug 13 , 2014
Overall
Works Great

This garage door opener was ease to install, the unit is whisper quite and setting up the AssureLink Internet was also very easy to setup. The best part is the auto close of the unit, I don't have to worry any longer, did I close the door or not? The AssureLink app works great!


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sandee456

Gainesville, FL

Aug 12 , 2014
Overall
Love it

Works great and very quiet

I would recommend this product to a friend.

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KevinSylvis

Kennard, NE

Aug 12 , 2014
Overall
EASY INSTALL

Viewed some install on the NET. WOW. EASY EASY EASY

I would recommend this product to a friend.

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Phoenixjb

Peoria, AZ

Aug 12 , 2014
Overall
Excellent & Quiet Garage Door Opener

I bought this to replace my 14 year old Chamberlain chain drive opener. The opener was a breeze to put together as long as you follow the enclosed instructions including the addendum for the belt tension. This is by far the quietest garage door opener I have ever owned... Much better than the old chain drive and screw drive openers. It is supper quiet!! The assure link work fantastic and only too about 3 -4 minutes to setup. The battery backup and nice control panel are great added features!! Craftsman has put out another wonderful product as always... very easy to operate and the assure link lets me see at a glance wherever I am at if the garage door is actually closed.

I would recommend this product to a friend.

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BossHo99

Milton, NY

Aug 6 , 2014
Overall
Great Garage door opener!

The opener is whisper Quiet! Love the Assure Link! You can open the garage door from anywhere as long as you have your cell phone! Just a word of advise: Forewarn your wife or husband when you open the door unannounced when you are away from home! I opened the door from the grocery store without telling my wife (to try it out) and scared the daylights out of her....

I would recommend this product to a friend.

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angeey

Calumet City, IL

Aug 4 , 2014
Overall
Door Opener work great had problem with Assurelink!!

After trying to locate the learners button for what seem like forever, which was hidden behind the cover of the door opener, which is mounted in the ceiling and I am a single women 5'4 had to get a ladder to pry the cover off the opener the button was beside the bright hot light in order to reach the learn button. This really upset me because I was told it was pretty easy and quick to set up. having to do all of this was not quick and easy!!! So after erasing all of the remotes and door mount I had to reset them all just to set up my assurelink. finally was able to set it up but these instructions need help and the learn button needs to be more accessible on the outside of the opener or on the wall mount. Horrible experience setting up the Assurelink but overall please with final product and now i can rest assure that even when i leave the door open I can close it from my phone/laptop/Ipad. So pretty excited about that. any problems I will let you all know...

I would recommend this product to a friend.

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Burptastic

Portland, OR

Aug 1 , 2014
Overall
Good Product

The belt drive makes this garage door opener very quiet. We specifically bought the opener with the abilIty to control it from our phones with an app, always great to be able to check and make sure the garage door is closed. Great option to have.

I would recommend this product to a friend.

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buddybutler

Gaithersburg, MD

Jul 29 , 2014
Overall
Faulty logic board failed just after warranty expired

BEWARE! My 12 month warranty on the garage door opener had been expired for two weeks, and the wall control stopped working. I was told the logic board had failed and would have to be replaced. The cost was $211.79 plus tax -- for a garage door opener that I'd purchased for $249 complete. This is apparently a frequent problem with this unit.


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Bobby.Digital

Aurora, CO

Jul 25 , 2014
Overall
A solid choice for garage opener

As with most Craftsman products, this one is built well, easy to install, and use. I replaced an old Chamberlain that has been giving me problems. The installation was very straight forward which took me about 2 hours. Pros: Easy to install, well made, lots of functionality. Cons: Not the fastest to open garage opener

I would recommend this product to a friend.

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ONCAN

Massena, NY

Jul 25 , 2014
Overall
Purchased three!

I purchased three of these for my garage to replace 20 year old craftsman models. It took a friend an myself 10 hours to remove and install everything. Everything worked well, no issues! Assurelink is great! Battery Backup is grew but best of all.... They are so quiet compared to the old units! I hope they last as long!

I would recommend this product to a friend.

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MrGizmo

Greensboro, NC

Jul 21 , 2014
Overall
Read the manual extra directions before assembly

My grandson and I installed this unit in about four hours. It would not have taken near that long if the addendum to the manual was in the manual instead of being buried in obscure paper items. The tensioner spring assembly is depicted wrong in the manual which can cause all kinds of problems. The unit itself is very quiet. I replaced a Lift Master screw type and this new one is so quiet my wife wants one on her door. The remote that comes with the unit will not operate the other Lift Master door and the Lift Master door remote will not operate the new unit. The universal home link units built into our cars will operate both units with no particular problems. This a great project to teach kids how to help build something - it's the most fun I've had with my grandson since he was tiny.

I would recommend this product to a friend.

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WVShopper2014

Culloden, WV

Jul 18 , 2014
Overall
Works nice but I hope you don't need assistance after purchase!

We purchased this garage door opener for our new home and upgraded to the one with Assurelink so we can open/close the door and monitor the door via the app on the our phone. The garage door opener works fine. Overall happy with the device. BUT- and this is a BIG BUT- I tried to get my Assurelink account setup and after registering it keeps saying "Your account is locked, error code 204". So after calling the number listed in the paperwork, the number on the website and being transferred 9 TIMES I finally ended my conversation with a very hard to understand girl tell me "she will put in a report and give me a ticket number for my problem". And OH yeah, I would have to call back and check on the status of my problem. They wouldn't call me back, wouldn't email me back- NOTHING. I had to sit and wait and call back. Ridiculous. Why unlocking my account involves an act of Congress is beyond me. I'm so unhappy with the service provided I am sure Craftsman won't even post this review. It's sad really. What a waste of money. I'm giving it 3 stars though because the device is quiet and we haven't had any technical problems. Shame on you Craftsman!


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COST

Broken Arrow, OK

Jun 30 , 2014
via craftsman.com
Overall
TALK ABOUT QUIET AND SMOOTH!

First off it was a Breeze to install. It is so Quiet I cant evetell its opening! Battery Back up and Smart Phone Opening all for an amazing price? Hard to believe but it is true!

I would recommend this product to a friend.

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DebbieRFoss

Stockton, CA

Jun 25 , 2014
Overall
One awesome garage door opener!

I am super pleased with my new garage door opener. Awesome features, just love it!

I would recommend this product to a friend.

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Jun 3 , 2014
Overall
Awesome Opener - and great customer service

I bought this garage door opener a a couple of months ago. Everything works great. I love the AssureLink - It's easy to set up, and easy to add to your cell phone (I have the iPhone app). The AssureLink hasn't any annual fee. Don't know why people post that. The phone logs on automatically. You do need to enter your password on the computer access, but that's not a big deal. You can set up alerts for, for instance, the door is open for longer than 10 minutes. Or, if you wish - EVERY time the door opens. You can also open and close the door from your phone. I did have a problem with my gateway and after speaking with an awesome customer service rep (Randi in Tuscon), the gateway was replaced and everything is working perfectly. Door is very quiet, the remotes have good range, everything works really well. A great purchase, worth the extra money, and worth the peace of mind.

I would recommend this product to a friend.

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Scheutwone

Peoria, IL

May 29 , 2014
Overall
Terrible product

This opener will not work any car that's over two years old! Without having to buy one or two repeaters depending on the brand of cars you own. Worse, nobody at Sears knows anything about this nor do they inform you there may be a problem! The explanation from the manufacturer is that a new security code system is now used and only new cars are equipped for it! Useless waste of money!


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Cliff93611

Clovis, CA

May 26 , 2014
Overall
Love it

Works as advertised. The only trouble was operator error, First off, I kick the sensor light out of alignment and tried programing the my link to my car. Well it wouldn't work so I erased all the codes to put in a new code for the car. Wrong, figured out what was wrong when looking at the wall switch and it tells me the alignment is wrong. Fixed that and then had to reprogram the remotes, wireless remote outside and the one in the car. Everything worked then. Installing the assurelink was more operator error, don't read the instructions and you will have fun all afternoon trying to figure it out. Finally did it right and it was easy, everything worked. Went to settings and turned the security off on the account and now you don't have to enter the email and password each time. No whare does it say you have to pay for the service, maybe in the past, but not now.

I would recommend this product to a friend.

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KevinSDenver

Littleton, CO

May 4 , 2014
via craftsman.com
Overall
Just purchased amazing features

Purchased over the weekend. Installed very easily (warning on the addendum). Change in directions with a Spring Trolley Nut. Had to get a new part and Chamberlin sent and shipped within a few days. Finished the install and have set up the wi-fi. very easy to program the unit as well as the wi-fi/online set up. Great features to let you know when the door is opening and closing. will send an alert and email to your cell phone. you can open and close with a smart phone or thru the online program. It runs smooth and does not make much noise with the belt drive. Has a battery backup and wall unit is easy to program. Good product with great features!!!!!!!!!!!!!!!!!!

I would recommend this product to a friend.

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Apr 26 , 2014
Overall
A decent garage door opener

The product is very quiet when opening and closing. It was very easy to install particularly if you are handy. My previous opener was a Craftsman change driven. I like the battery backup and also the wall control which gives you the time and battery charge status. The one thing that disappointed me was my 2002 lexus in car remote could not be activated. I was told I had to buy a separate adapter. Would have been nice to know this upfront. It cost $37+ including shipping cost.

I would recommend this product to a friend.

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reani

Oakdale, CT

Apr 25 , 2014
Overall
Extremely Happy, and Assurelink is FREE

Very happy with this unit, extremely quiet and Assurelink is FREE contrary to some of the reviews.

I would recommend this product to a friend.

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Daveritag

Abingdon, MD

Apr 16 , 2014
Overall
Door opener

Works great , internet connection is wonderful not sure if I put the door down I can check anywhere

I would recommend this product to a friend.

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PUTTINTANG

Vacaville, CA

Apr 4 , 2014
Overall
THIS IS THE BEST GARAGE DOOR THAT I HAVE EVER OWNED

IT IS SUPER QUITE, THE APPS THAT LET YOU KNOW WHEN YOU HAVE LEFT YOUR DOOR OPEN IS SUPER THIS IS THE BEST THING SINCE APPLE PIE. I'M ALSO ABLE TO CONNECT THIS SYSTEM TO MY SECURITY SYSTEM WHICH MAKES IT EVEN BETTER. THIS IS JUST AN AWESOME PURCHASE

I would recommend this product to a friend.

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airlinepilotman

Dover, NH

Apr 4 , 2014
Overall
Very good unit

I have run two of these in my home for 2 years now. They have operated flawlessly. They are quiet and smooth. The battery backup works just like it should. Set up was straight forward; as difficult as any other opener. Instructions were clear. I did them both myself. The smartphone app remote control leaves a little to be desired. It was free for a year, then requires a subscription annually. It often worked, but occasionally would flake out on me. Not a huge deal to me as I didn't use it often anyway. The remotes in the cars work perfectly. I recommend this opener very highly.

I would recommend this product to a friend.

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Gusgus79

San Antonio, TX

Mar 28 , 2014
Overall
Love it

Just installed it less than a week ago, already paid for itself. Last night we had a huge thunderstorm, the power was knock out and our kids were asleep in the car, love the battery backup, it allowed us to open the garage door get in our home safely and dry. Thank you Craftsman

I would recommend this product to a friend.

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