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Most Helpful Reviews
Flower Mound, TX
This item has a defective design for the upper rack and all wheels. Cheap, poor quality plastic break after about a year (when the standard warranty is over). Spend a little time checking online; this is a common, well-know, pervasive problem. Do not purchase.
I never write reviews, but couldn't help it this time. This is by far the worst dish washer we've ever had. Bought it on Consumer Reports rating of 85, the highest it looked at. But now when you look at customer reviews it rates a 2.6 stars. Terrible! We had a problem only a few months in with water leaking everywhere. Sears sent out a technician that didn't know how to fix. Finally ordered a whole new motor unit. Now just another few months later, it is leaking everywhere. Ruined my floors, walls, and ceiling downstairs. I would never recommend this unit to anyone, and am very unhappy that when I asked for a new unit the first time Sears said NO. And would only send a technician which took a while to come out, then we had to wait two weeks to get the parts. It still broke again! P.S. It never washed or dried dishes well anyways, but I could put up with that. Not flooding my house! Thanks
I originally bought a Bosch from Sears--it was terrible. It never worked correctly from Day 1. I exchanged for the Kenmore Elite. It is so much better! The drying element alone makes this one superior. I do wish it had the 3rd shelf that is now on Bosch and Kitchen Aid models. Otherwise this is perfect!
Buffalo Grove, IL
Runs very quietly - the drying cycle takes a while to work--the first few washes/drying were filled with water now there is much less.Looks very nice-(all though mine has a small weird discoloration on the front)
Generally a solid product. Overall - very satisfied - only a couple of nits. Cleans extremely well, and is reasonably easy to install once you've read the directions (I will read before first installation attempt next time...) (1) Top rack bearing retainer sleeve is a very poor/cheap plastic design - broke within one week of use. Sears was good about replacing it - but shouldn't have broken this quickly. (2) Top rack adjustable height/mounting mechanism is also a flimsy/cheap plastic design. Has not yet broken - but it is just a matter of time. Why design everything else so well and cheap out on two critical and frequently-used components? (3) Heating element runs MUCH too hot. Have lost a number of plastic (dishwasher-safe) dishes to warping and melting.
THIS DISHWASHER WAS BOUGHT FROM THE DEPTFORD NJ MALL AND INSTALLED ON 10-29-14 AND BROKE BY 11-29-14. NOW ITS 12-26-14 AND 2 REPAIR TECH VISITS LATER AND STILL BROKE. SEARS WAS SUPPOSED TO COME OUT TODAY BUT WAS CANCELLED BY THEM BECAUSE 1 OUT OF THE 3 NEW PARTS THEY ORDERED WERE NOT SHIPPED ON TIME. SO NOW I WILL BE WITHOUT A DISHWASHER FOR MORE THEN A MONTH. I ASKED FOR A REPLACEMENT BUT THEY GAVE ME THE RUN AROUND EVEN THOUGH ITS STILL WITHIN MANUFACTURERS WARRANT. THIS ITEM WAS BOUGHT BRAND NEW AND WAS VERY EXPENSIVE. DO NOT BUY THIS JUNK. BUY A BOSCH ITS JUST AS QUIET AND LESS EXPENSIVE.
I have had this dishwasher for about 6 weeks now and it is working perfectly. We had a GE Profile that came with our house and hated having to scrub every last piece of food off the dishes before putting them in the dishwasher. I probably read every single review that was posted before deciding to purchase this dishwasher. First of all it is super quiet. You literally can't hear it unless you put your ear right next to it. There were comments about the controls being sensitive, which is basically true. You will sometimes inadvertently push a button while closing the door, but not really that big of a deal although Sears should investigate fixing this. The other main comment was complaints about the racks having water pool on them and then getting the dry dishes wet again. I also experienced this, but after a few cycles it almost completely disappeared. Sears should consider modifying the designs of the plastic parts so that the water runs off of them better. Lastly, there was a comment about the side vent ruining the cabinet drawer. Personally, I can't understand how this could have happened. I put my hand up against the vent during the drying cycle and there was barely anything coming out of the vent. I was concerned about the review because I am used to traditional dishwashers that put out a lot of steam during drying. This dishwasher doesn't do that. Overall, I think this is a great dishwasher and look forward to using it for a long time to come. P.S. I used the turbo cycle to wash a baked on Tuna casserole dish and it came out spotless!!!!!!!
Very pleased with everything about this dishwasher. It cleans well, holds my large pots and pans, and even tells me what's going on in the digital display. It's a great choice.
We had this dishwasher for 1 year and 1 week and it started leaking. We purchased the extended warranty. Technician came out and needed to order 4 parts- one of them being the MOTOR. Similar to the comment posted by the other reviewer- the MOTOR is on backorder until December 26. By the time it arrives, it will be over a month without a dishwasher AND no dishwasher for the holidays. Apparently, not having a major appliance for an extended amount of time, especially during the holidays, is acceptable to Sears. What is their policy for stocking replacement parts? I requested a replacement dishwasher and was denied- a replacement requires MULTIPLE visits from a technician. Prior to this we had a builder-grade GE dishwasher that was 12 years old and still running. I would not recommend this dishwasher, or any products from Sears. The customer service is poor and they do not stand by their products.
I purchased this as part of my kitchen remodel and when it was finally installed it worked great. The dishes always come out clean after each use. Also it is so quiet, you do not even know it is going.
I love how quiet this dishwaser is. Also cleaningwise, it does a great job too. We cook oily indian stuff sometimes. With the turbo zone, it can clean that pretty well. Also, the top rack only washing feature is nice too. We save time and water if its just for two of us.
Redondo Beach, CA
After 3 months the pump on the dishwasher failed. Wow. So much for kemmore elite. I'll b with won't my diseases for over two weeks. Just a single gal washing a load or two a week. Not much love here for kenmore
This very expensive dishwasher broke in less than a year. The motor needs to be replaced and shocker- sears can't find the part! For a dishwasher less than a year old!! It's not a weird part- it's the MOTOR!! Very disappointed in dishwasher and SEARS!! Would NOT recommend either!!!
Whisper quiet! Great cleaning capability. Multiple cleaning settings that are realistic to a domestic (non-commercial) kitchen. If "Rinse Aid" is used -- and it really should be, results on dishes, glasses, and stemware is truly "spotless!" I've always heard of the "virtually spotless" result in dishwasher advertising but have only now really experienced it! Slow drying cycle, but with patience (leave on overnight), does the job very adequately. Configuration of racks is not optimal, but is highly functional. Be gentle with the raising and lowering of the top rack. This machine provides lots of options and in the end cleans dishes extremely well.
We purchased this new dishwasher as part of a complete kitchen remodel; in fact, all of the appliances we've chosen are Sears Kenmore. We based our decision on the reliability of the product and excellent service. It's stylish while being highly effective.