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Most Helpful Reviews
After researching Consumer Reports and viewing this and other models in the store, we chose to purchase this dishwasher. It was installed today and we have already used it twice. It is FAR ABOVE any dishwasher I have ever owned. I could whisper across the kitchen and be heard while this is running. It truly makes you wonder if it is working. The truth is that it is working better than any dishwasher you have ever owned! We got a great deal, but we still spent more than expected on a dishwasher. We were worried about that until we used it. It is money VERY well spent! It is a whole new experience owning such an advanced dishwasher. Beyond the greatness of the product, the installation was VERY professional and on-time to the minute. THIS is why I buy from Sears when it comes to appliances and tools. They are the best in the business!
Los Angeles, CA
I purchased this unit in June 2012. Generally, up until now it performed well. Yesterday, however, it failed, water leaking everywhere. We had a non-Sears tech come to the house and he said that the sump had failed and he had never seen this type of failure on any dishwasher. He called Sears for parts and was told that it would be over a month. We then called Sears to look at the unit. The Sears technician agreed that the sump failure was catastrophic and it would have to be replaced for $450!!! He also said that he sees the same problem over and over with this unit. I called Sears and they wouldn't do anything about it. Stay away from this unit! Also, I note that Sears gives this unit a 4 star review and says that there are only 3 one-star reviews. When I looked at the one-star reviews, I counted 10!
Castle Rock, CO
I'm usually do not take the time to comment on purchases, but this dishwasher is incredibly quite, fairly easy to install and cleans remarkably. We literally cannot hear this machine while standing right next to it. I have excellent hearing and am amazed. Worth spending a few hundred more. Now we can watch movies or napp in silence.
We bought this expensive dishwasher mainly because we wanted something very quiet. We were not disappointed since it is almost silent - remarkable! Unfortunately, the other characteristics are not so impressive. Cleaning cooked-on food is fair to poor, even when using the "Turbo Zone" feature. Our old cheap Frigidaire was more effective with very dirty pots and pans. Not sure why the one-hand upper rack adjuster was included in the design. Seems to be a fairly useless feature and, in any event, it broke after a few months and the rack would not stay in the fully raised position. Used a zip-tie to hold it in place. The design of the utensil rack is awkward with easily dislodged lids, angled slots that make it tricky to remove silverware, and slots that are too small for some silverware. Had to use a Dremel tool to enlarge some slots to fit. The knife holder is mostly useless since larger knives won't clear the upper rack. Also, although the dishwasher looks roomy, for some reason it does not seem to hold as much as our old unit. In short, this upper-end dishwasher looks great and is very quiet but performs more like a bottom-of-the-line product. Not a great value but would recommend if low noise is most important.
It started with the installation itself. There is a clearance at the bottom that needs to be sealed off. But closing that prevented the door from closing so they left it open! A month later plastic parts holding the tines on the upper rack started falling off. Ordered replacement parts and Sears sent the wrong ones. Got the right ones on the second attempt. 3 months later got the famous F2E2. Research F2E2 and see what horror stories people have to say. But basically the control panel is busted. Some say it's not just a cheap clamp that holds a hose in place near the panel needs to be replaced by better clamps. The clamps cost $4. Sears will insist you get the control panel which costs $295. Plus a service at $150+. Luckily I had warranty so it was covered. But what a shame and waste. In the ago of customer companies need to evolve. The experience equates to the product. Poor experience means poor product. Sears does not seem to get this simple truth.
Product was great for first 1year. 2 weeks after manufacture warranty expired, started having leaking issues. Super strange how that works out. I guess they should force u to spend the extra several hundred dollars, since u r S.O.L. even 5 hours after it expires. SHAM. Never again buying a product from Sears.
The dishwasher was installed poorly - not straight. The racks would roll out if the door was open - with or without dishes in them. Required a service call to fix. The dishes have to be scrubbed more than my old dishwasher to get clean. A brand new $1000+ dishwasher should not have to clean dishes before you wash them. Not worth the money.
Flower Mound, TX
This item has a defective design for the upper rack and all wheels. Cheap, poor quality plastic break after about a year (when the standard warranty is over). Spend a little time checking online; this is a common, well-know, pervasive problem. Do not purchase.
I never write reviews, but couldn't help it this time. This is by far the worst dish washer we've ever had. Bought it on Consumer Reports rating of 85, the highest it looked at. But now when you look at customer reviews it rates a 2.6 stars. Terrible! We had a problem only a few months in with water leaking everywhere. Sears sent out a technician that didn't know how to fix. Finally ordered a whole new motor unit. Now just another few months later, it is leaking everywhere. Ruined my floors, walls, and ceiling downstairs. I would never recommend this unit to anyone, and am very unhappy that when I asked for a new unit the first time Sears said NO. And would only send a technician which took a while to come out, then we had to wait two weeks to get the parts. It still broke again! P.S. It never washed or dried dishes well anyways, but I could put up with that. Not flooding my house! Thanks
I originally bought a Bosch from Sears--it was terrible. It never worked correctly from Day 1. I exchanged for the Kenmore Elite. It is so much better! The drying element alone makes this one superior. I do wish it had the 3rd shelf that is now on Bosch and Kitchen Aid models. Otherwise this is perfect!
Buffalo Grove, IL
Runs very quietly - the drying cycle takes a while to work--the first few washes/drying were filled with water now there is much less.Looks very nice-(all though mine has a small weird discoloration on the front)
Generally a solid product. Overall - very satisfied - only a couple of nits. Cleans extremely well, and is reasonably easy to install once you've read the directions (I will read before first installation attempt next time...) (1) Top rack bearing retainer sleeve is a very poor/cheap plastic design - broke within one week of use. Sears was good about replacing it - but shouldn't have broken this quickly. (2) Top rack adjustable height/mounting mechanism is also a flimsy/cheap plastic design. Has not yet broken - but it is just a matter of time. Why design everything else so well and cheap out on two critical and frequently-used components? (3) Heating element runs MUCH too hot. Have lost a number of plastic (dishwasher-safe) dishes to warping and melting.
THIS DISHWASHER WAS BOUGHT FROM THE DEPTFORD NJ MALL AND INSTALLED ON 10-29-14 AND BROKE BY 11-29-14. NOW ITS 12-26-14 AND 2 REPAIR TECH VISITS LATER AND STILL BROKE. SEARS WAS SUPPOSED TO COME OUT TODAY BUT WAS CANCELLED BY THEM BECAUSE 1 OUT OF THE 3 NEW PARTS THEY ORDERED WERE NOT SHIPPED ON TIME. SO NOW I WILL BE WITHOUT A DISHWASHER FOR MORE THEN A MONTH. I ASKED FOR A REPLACEMENT BUT THEY GAVE ME THE RUN AROUND EVEN THOUGH ITS STILL WITHIN MANUFACTURERS WARRANT. THIS ITEM WAS BOUGHT BRAND NEW AND WAS VERY EXPENSIVE. DO NOT BUY THIS JUNK. BUY A BOSCH ITS JUST AS QUIET AND LESS EXPENSIVE.