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Most Helpful Reviews
We have owned this machine for 18 months and had to call repair right out of the gate because the clothes were not clean. Repairman tested machine and concluded that nothing was wrong. Clothes still not clean. Now, the machine will not complete the final cycle (drain/spin) and since we did not purchase an extended warranty, it will cost 259.00 for us to get one for just ONE YEAR. This is appalling service and appalling that Sears sells this inferior machine that does not last more than 18 months. Shame.
When our dryer went out we decided to replace the washer too. Bad mistake. We had to fight to clean the white clothes. It will now go through the leveling of the white clothes and then dump out the water without going through the wash cycle. So now we have soaking wet unwashed white clothes and unused detergent, bleach and presoak down the drain. Lately it has been doing the same with other loads of wash too. We now need to set aside time to wash because he have to supervise whether or not it will follow through the entire cycle. It's very frustrating. I want my old Kenmore back. There was nothing wrong with it. Bad move on our part.
When we had Sears install our new high end washer within two weeks it started leaking. Sears came and repaired it saying it was an installation problem. We had the machine for now 2.5 years with no or very little water leak till last week when the tiny intermittent leaks turned into a major leak over our floor. We of course did not buy the outragously expensive extended warrenty as consumer reports has many times said not to buy, so I removed the back panel to discover a leaking solonoid compartment. The Sears parts dept said the cost of the part is 94.00 plus shipping and it is back ordered for at least a week. This means that this part is in demand, which would mean this part has leaked with this machine on more that one occasion, don't you think. There probably should be a recall. Or if I just happened to get a lemon why do I have to pay Sears close to 200.00 to repair it. 2.5 years for a washer is outragous.
i will get rid of this washer before anything else. it is an absolute piece of garbage. leaves white marks on dark clothes. have to wash them over and over. . uses hardly any water so clothes not clean. never will buy kenmore again and have been a consistent customer for many years. no wonder sears is going out of business. horrible product.
I've had this washer about a week. I picked it up, transported and installed it myself. Really easy to do. Lightweight and easy instructions. Drain hose could be a little longer. I read all the reviews, good and bad and decided to read the instruction manual first. Works well and so far so good! As long as it lasts longer than my LG front loader that only lasted 5 years, I will be a happy camper! Clothes come out clean, I load them around the outside like it has an agitator. Not noisy at all. The price was right too!
We had this for about a year. It never worked right as there is no way to load it to stop it from freezing. It's a joke, it's either too much or too little. Can't handle 3 pairs of jeans or one large towel in the load without freezing. Sometimes it freezes with a load of my 4 year old's clothing, nether too big, not too large. I figured out that the best thing to do when it freezes is to pause it, stir stuff manually and restart the program. I can't leave the machine without supervision if I want to make sure clothes are actually washed. As a topper, after less than a year, it is now leaking during the wash cycle. Save yourself money and frustration, get something else.
I chose this washer as a replacement for my Kenmore Oasis which could not be repaired. To begin with, the installer stated the washer had to be placed on a provided foam mat for quietness. The pad looks awful! Then I fully read the manual and followed it completely, but the clothes never spun out well and were left very wet. This is a HE washer and when paired with the electric dryer made the dryer-which of course is not a HE machine-use MORE electricity (and time) to dry the clothes. There is no cost savings here. We were told we had a 30 day window to exchange the machine which we are now doing. Three sales assistants helped us yesterday complete this exchange. One man told me the foam mat to make the machine was required, the other man told me the foam pad was packing and should have been removed. Uh, who is correct? In addition the washer is not solidly built. At least not compared to my previous machine. Our laundry is not heavily soiled, so the clothes were clean. But the main issue is the energy. I would not advise anyone to buy this machine if you are wanting an energy efficient machine.
This washer does not get clothes clean. I need to use the heavy setting on my husbands shirts or they still smell of cologne. Whites need to be soaks every few weeks in Oxyclean as they are spotted. Darks always need to be put on a second rinse to get the soap out, sometimes a large load will need to be rinsed 3 times. The cycle takes forever. We bought this with it in mind to last our retired years. It may last as we do 3 to 4 loads a week, but it is a piece of junk. I have soft water, and have used Kenmore for years. Very disappointed.
DO NOT BUY THIS!!!! didn't even want to give it one star... right after the year warranty went out the computer sensors on the bucket quit working properly. So it does not clean, cycle or wash correctly. I have to constantly reset the start button to get to work. Sears know of this problem and offered to come and replace the computer for 289.00 to give me another year warranty. I'm buying something else with that type of money.
Purchased this with the matching gas dryer. The electronics in the washer failed within the first 6 months, so since it was under warranty (a 12 month warranty for this high end item???) I took the faulty one back and got a replacement. Now it has been 14 months in use and the hot/cold water inlet valves have failed so that the washer leaks water all over the laundry room floor during every cycle. On top of that, the spin/drain cycle has decided to go south and when it works it sounds like a B-52 landing in the laundry room. This product is obviously poorly constructed and it is no wonder the wizards in Quality Control slapped the 12 month warranty on it. If you buy one of these you are going to be decidedly unhappy -- just a warning.
I bought this washing machine and after using it for just 14 months, the motor was already burnt up in it! After talking to the repair man, he informed me that this was a very common occurance. I will not be buying anymore Kenmore washing machines again. Terrible experience.
Bonita Springs, FL
Had it for a year and a month when it stopped spinning, draining and kept jumping up and down in time left. The washer also doesn't lock properly and I can open it, off and on, anytime in the cycle. Our home appliance care service has been out 5 times, replaced parts and still it isn't working properly. Latest news is that it looks 10 years old inside. We took care and read all info, used proper detergents and all. What a piece of garbage. Always bought Kenmore products, but will think twice now for all future purchases as the store said they didn't know any problems with the washer. Couldn't believe just one month after the year warranty is stopped working right and Consumer Reports research said it was a good purchase last year.. Saw LG had a recall, this should too with the top unlocking randomly in the cycle.
Palm Coast, FL
This washer is a disappointment to whom ever expects to get clean clothes from a wash. Numerous service men have come and can offer little advice rather than that there have been several complaints about this washer. The clothes washed are stained and dingy even after using the detergents recommended, spot treating and pre-soaking in a sink (because there is not enough water in this unit to soak) If you have a life then this is not the washer for you. If you don't get dirty and live in a sterile environment then you may be happy with this product.
Royal Oak, MI
This washer does not clean clothes! The clothes on the top barely get wet and their is no agitator to clean the clothes! Your clothing and sheets just end up swishing side to side with everything on top not completely soaked so you never feel like the clothing was washed well. We had so many technicians from the warranty department come out and say they have so many complaints about this washer not cleaning clothing, leaving residue and especially items like sheets floating on top of the load and not getting wet or cleaned. The warranty from Sears and their Master Protection Plan is a joke! They will not acknowledge this washer as being a "lemon" and will do everything to try not to replace it. The technicians are trained to just document that the washer is "operating as designed" and will not document that the thing does not clean clothes. They will tell you you aren't using the right detergent, or right setting, or not using the "clean cycle", or loading the clothes properly, etc.....It doesn't matter what you do, your clothes are not washed well. I will never purchase another Kenmore appliance or anything from Sears because their warranty is a joke and the products are poorly designed. They will do anything possible to avoid replacing their products.
New Braunfels, TX
HE is supposed to be energy efficient. How could it be efficient if I have to wash the clothes twice to get them clean. Once I opened the lid to see that the items were not even wet, no wonders it does not clean the clothes. Now I add 3 gallons of water to the wash tub to get all the clothes wet. I am sure that the government is behind this inefficient product.
This is the worst washing machine I have ever purchased. All other reviews say same thing puts white stuff all over clothes. We are all itching because I dont think it cleans the clothes at all. I am calling sears and see if they will take this piece of garbage back.
We have subjected this machine to heavy use since we got it a month ago. We followed the directions carefully, used liquid HE detergent, used second rinse (as we did with our old non-HE machine), and kept the door open between loads to avoid mold problems. It worked great. We have no complaints at all.
Staten Island, NY
We bought this machine 18 months ago and have been extremely disappointed. Clothes dont come clean, makes terrible noise when running, soap stays on clothes, and now doesnt work at all. Didnt take extended warranty when purchased so Sears wanted $225 per yr to purchase warranty now! Told them no way paying $225 a yr for piece of junk that should still be considered new. Called an appliance repairman not affiliated with Sears, he just left, said" machine is a piece of junk". Didnt want to take my money to try and fix it. He said hard to diagnose and in his experience breaks repeatedly. Better off getting rid of it! Unfortunately, house damaged in Hurricane Sandy so cant afford a new machine. When we do buy it wont be from Sears!!
This washer lasted just over a year and is more expensive to fix than it is worth. We will never buy an appliance or anything else for that matter, from Sears. At its best this washer did not get clothes as clean as our old washer and most of the time did not wring clothes out. We tried all kinds of recommended detergents, etc. This washer is just a piece of junk.
Our old machine keeled over about 3 months ago and I was really tired of going to the laundromat so we bought this machine without doing any research. We had the delivery scheduled when I read the reviews and have to say I was really worried. We watched the quick video demonstrating how to load the machine and read through the manual after it was delivered. I have to say that I am VERY impressed with this washer. It is very quiet (our hookups are in the kitchen which is right next to the family room), clothes come out smelling and looking great. Read many reviews stating that clothes were very wrinkled, had detergent residue, that the machine was noisy, etc. but we haven't seen any of these issues. Even the clothes my husband wore while in the crawl space of our house came out looking great. If you purchase this machine, read the instruction manual, watch the demo video and use the high efficiency detergent. You won't be disappointed if you use the machine correctly.
The reviewer indicated they received a sample of this product.
Sho won't be buying another piece of **** from Kenmore again. I grew up on Kenmore products and after owning a Frigidaire and GE, I couldn't wait to get a Kenmore back. Now I want to haul it to the dumpster after 2 months. Leaves my clothes wet. Almost NO water to wash the clothes so I send them through twice and put only half of a load in to compensate for the low water levels. Still I feel like they are dirty. I kicked it and put a dent in it so now I can't take it back. I won't be buying any more Kenmore.