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133 Reviews Write a review
10 Reviewers (45.0%) would recommend this to a friend.
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Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
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Most Helpful Reviews

Praise18 found this helpful
FlowerChild64
Jun 23 , 2013
Love this washer!
I work at a store that sells these machines as well as other major brands. I had originally planned to buy another major brand because of how it looked but when I talked to some co-workers who had bought the Samsung washer, they had nothing but the highest praise for this product! I got a really good deal on it because of some sales that were going on at the time and I am absolutely 100% thrilled with it! The 4.0 capacity is huge and the machine is quiet. Sometimes I have to have my tall husband reach down in the tub to get the clothes out because it is a bit taller/deeper than my old machine. I could not be happier! I will buy the matching dryer as soon as another sale hits our store, AND I recommend this product to everyone who asks my opinion on our washers and dryers.
Criticism33 found this helpful
Mntlvr
Jul 22 , 2013
Poor Design - Will ruin floors
Unit worked fine for first six months...then water everywhere! The cheap plastic drain pump housing broke, causing the drain hose to dislodge from the tub. Water leaked all over laundry room floor and kitchen floor. Engineering change needed to improve quality of this design. Samsung is going to have a ton of complaints and repair costs in the near future as more customers experience this issue. DO NOT BUY until this issue has been resolved.
 

iluvbowling2004

Conyers, GA

Mar 26 , 2015
via samsung.com
Overall
biggest waste of money ever

This washing machine is the biggest waste of money I have ever seen in my life. I should be able to wash what I want when I want and how much I want at a time. This washing machine does not allow me to do that. If i want to wash one blanket I should be able to but this washing does not allow me to at all. It always has the error code "DC" which means its off balance or something like that. I have had service on this thing like 3 times since I bought it last January and I will say that It still does the same stuff as it done then. I will never own a digital washing machine ever again in my life. I can wash a regular load of clothing( my husbands work clothes) which consist of a couple pair of jeans, a few shirts, socks, undershirts, underwear. And I always have to remove 1 pair of jeans because of the "DC" error code when it gets to the Spin cycle then it spins and finishes no problem. It does not spin like it should. I shouldn't have to pick up clothing and still have a puddle of water on it. Now that my stupid warranty is up. Of course it has gotten way worse and now I am either stuck with it or have to buy a new one. I will not by a digital washing or one made by Samsung.


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Itzabitsy

Willow Lake, SD

Mar 23 , 2015
Overall
Loves to wash clothes now!!

Purchased this for daughter and her family and they love the extra room having a bigger washer. This is her first HE and also her first commercial tub size washer. So far loves it!!

I would recommend this product to a friend.

The reviewer indicated they are affiliated with this product.
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Flip2bme

Summerville, SC

Mar 7 , 2015
via samsung.com
Overall
What a smooth running machine

It was hard to believe the machine was on, it was so quiet. So far I'm very pleased with this machine. I just hope it gives us many years of service.

I would recommend this product to a friend.

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Yogama1

Westport, CT

Feb 20 , 2015
via samsung.com
Overall
No Agitator washing machine

This machine has a very large capacity & no central agitator to beat up clothes or for them to get tangled around. Using what looks like too little water, it gets clothes very clean. I only have 2 complaints: it can only be programmed for one customized "my cycle," and the "gentle/hand wash" setting cannot be set on high spin, so after the wash cycle is done I have to put it on the "spin only" cycle and wait another 12 minutes for it to be done.

I would recommend this product to a friend.

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Scottd1z2z

Jacksonville, AR

Feb 4 , 2015
via mobile
Overall
2 years old pump blew out.

Unacceptable!


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Luvmywash7

Springfield, MO

Feb 3 , 2015
via samsung.com
Overall
I don't understand the complaints

I bought this washer a couple of days ago and I've been really pleased. I read the manual, installed correctly, and ran the callibration mode on the machine. I don't understand the complaints I've read on this site. Granted, I just bought the washer but so far, this is a great machine! Yes it takes longer to run a cycle than older machines, but I did a big load of towels all at once with no issues. My items come out cleaner and drier and make life for my old dryer alot easier. The machine uses less water, but if you run the callibration cycle you have no issues with water level. I love the music when the washer starts and stops and my machine is quiet. I do wonder why scents from fabric softener aren't coming through when I pull out my clothes, (I dilute it as instructed) but my clothes are soft so I know it's working. Make sure you're reading the instructions gang and using the machine as designed. I'll check in again over time to be sure my machine continues doing well but as of now I love it! Wtg Samsung!

I would recommend this product to a friend.

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Swoodcro

Jan 27 , 2015
via samsung.com
Overall
At least 5 service calls in two years

The washer looks amazing the features are great and it is quiet, but beyond that it was awful. It ruined sheets and clothes with bleach stains several loads after I had actually used bleach in the washer. The locking mechanism broke almost immediately after I purchased it so I was forced to wait forever for a factory service company to come out, then order a part and repair it. Then it wouldn't drain. I had the repair company come out three separate times to address this issue with the washer not draining. Overall I was left so dissatishows..... I have kids and I paid a lot of money not to have to pack up and do laundry elsewhere. Something I had to do several times for weeks on end while waiting for a repair and ultimately now... As im waiting for a new washer to be delivered .... Not this one, going with a different brand. This whole thing has cost me a lot of money and more headache ... Very disappointed!


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willowhouse1237

Jan 20 , 2015
via samsung.com
Overall
Do Not Buy This Washer

We bought this washer only two years ago. This is the second time we've had to have it repaired. Luckily, we have an insurance policy to pay for the repair or we would have gotten rid of this piece of garbage. Both times the housing that covers the pump broke, causing it to leak water. We also bought the matching dryer and had to have it repaired within the first year as well. Samsung may make good electronics, but not appliances.


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Nat2shop

Wildomar, Ca

Jan 20 , 2015
via samsung.com
Overall
Horrible Product! Waiste of money!

With in the first year and a half had to get the shocks replaced a few months later the hose detached from the tub and flooded my laundry room, restroom and bedroom. Had that replaced and today the whole washer stopped working. Total waste of money. So upset with Samsung.


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Cynde

Colorado, USA

Jan 14 , 2015
via samsung.com
Overall
Large Top Loader Washing Machine

The instructions were easy to understand and it runs so quiet with less water usage.

I would recommend this product to a friend.

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ImAYinzer

Raleigh, NC

Jan 11 , 2015
via samsung.com
Overall
Disappointed

I've had this washer for two years and have experience two major problems. The first had to do with a part affecting the spin cycle and when the repairman came out to fix it, he stated that this is a common problem with the Samsung washers. The other day, a seal at the water intake broke and my laundry room got flooded. We have a lot of Samsung products and are usually very satisfied, but I'm disappointed in this washer.

I would recommend this product to a friend.

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H8thiswasher

Jan 8 , 2015
via samsung.com
Overall
Terrible product!

The drain pump is attached to the washer's tub and because of this it has broken twice causing flooding in my home. The pump is attached by plastic so after some time of use it breaks off from all the shaking of the tub. Also, after replacing the pump I now have problems with the wiring coming loose during a cycle and then the washer is unable to drain. So between the pump breaking off twice and and the wiring constantly coming loose I would never recommend this washer to anyone.


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grandmapancakes

Muskegon, MI

Jan 7 , 2015
Overall
Great Washer - but beware of you are short!!

Love this machine and only problem is hard to get laundry out!! Have to keep my reacher or a stool nearby to get everything out!! I'm 5'2' - so beware if you are short!!

I would recommend this product to a friend.

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SadSamsungMachine

Dec 30 , 2014
via samsung.com
Overall
Just doesn't last....

Dont buy a samsung washer - they do not last. I bought one of these units and was fairly pleased with it. It is quiet and does a good job washing. However after less than 18 months, the tub separated from the bottom and exposed sharp edges and it would no longer spin. Had to trash it because the cost to repair was going to be more than a new one.


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Mnwoman1

Dec 27 , 2014
via samsung.com
Overall
Poor quality

I purchased this product a year and a half ago. This past Sunday it stopped spinning and wouldn't drain. Come to find out there was a "product bulletin" put out on this washer because the pumps are going out and leaking. A washer should last longer than a year and a half. Not satisfied at all and will not purchase another samsung washer.


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Dissatisfiedwasheruser

Georgia, USA

Dec 23 , 2014
via samsung.com
Overall
Not pleased with the washer!!!

I've had the washer and dryer going on 5 months and the longer I have the more dissatisfied I am. The dryer works great, but the washer is not cleaning my clothes properly. It will not dissolve powdered detergent and it's high efficiency detergent!!! I'm having to wash loads twice due to this problem and due to clothes still looking dirty. Which is wasting my time!!!


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Unsatisfied2015

Longview, TX

Dec 23 , 2014
via samsung.com
Overall
Horrible purchase

I've had more trouble with this washer, had call for repairs 3 times in the first year. Constantly giving me trouble, clothes never appear clean anymore will never purchase this brand of washer.


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rakdmk

Franklin, NJ

Dec 16 , 2014
Overall
Great washer!!!

Our Maytag agitator washer died after 15 years of daily washing. It was a slow death, but we knew the end was coming. We knew we wanted a top load washer and decided on the Samsung after looking at different models at our local Sears store. I looked online and I read the reviews for the various models we looked at including this one. If I relied on the reviews, I would not have bought any model. Our Samsung was delivered this morning and it has already washed 4 loads. First of all, it is not loud. I hardly hear it running. It is an HE model and yes the clothes do get wet even though it uses less water. And finally, the clothes come out clean. I did see a common complaint about the drain pump leaking, but I hope that by now this is something Samsung has corrected. But just in case, I did call Sears and take out an extra 2-year warranty. Regardless, don't rely on reviews to make your decision. Look at the models you're interested in and find the one you are most comfortable with. We did and the Samsung washer was an excellent purchase.

I would recommend this product to a friend.

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VickieCyber

Pasadena, MD

Dec 12 , 2014
via samsung.com
Overall
Awesome washer!

Outstanding job washing clothes and especially great being able to wash bulky bedding.

I would recommend this product to a friend.

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Alwayswashing

Texas, USA

Dec 9 , 2014
via samsung.com
Overall
Love the "happy song" when it is finished washing

This is like "good job done" after washing. I do a little dance to the music. I get the washing done and a little exercise all at one time.

I would recommend this product to a friend.

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washerWoman1

Dec 3 , 2014
via samsung.com
Overall
Good Deal

Considering the outside dimensions, the capacity is surprisingly large. The control panel is well organized and intuitive, making the learning curve shallow. We went looking for a good basic washing machines and we got one. The ten year warranty gives me piece of mind knowing I am covered for the next decade.

I would recommend this product to a friend.

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Tackboard

Little Rock, AR

Nov 17 , 2014
via samsung.com
Overall
Great features in this washer and dryer set.

Been very pleased with the Samsung washer and dryer purchased last year. Amazing what a difference it makes to have the newer technology such as direct drive in the washing machine. Now we can take out the load out of the washing machine and into the dryer and the drying time has been cut in half, a great energy savings. Lint collector in the dryer is also a plus- catches 99 % of the lint- have never had to clean outside vent area to date. Easy enough for me to use and a happy wife she is , when I step in to help with the laundry.

I would recommend this product to a friend.

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likeshonestproducts

Michigan, USA

Nov 15 , 2014
via samsung.com
Overall
not if you like clean clothes

washes like a small apartment size washer/dryer combo. will not properly clean the large load it advertises to handle. Suggested we only washing 4-5 bath towels at a time. promo video claims 22 plus towels. my husband and I are small, wear professional casual clothes, have management positions, no soiling of clothing, according to recommendations water level would not clean properly a tall mans sized clothing. No way to override water levels. May as well bought a baby washer since the large size drum can only handle 1/3 of it's capacity.


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ppreacherswife

Nov 3 , 2014
via samsung.com
Overall
Great, until today

I loved my washer up until today. Earlier it started making a horrendous noise, and shut down. When my son checked it out it seems as if the drum is rubbing so bad it is melting the top part of the drum. It figures the washer is just over a year old, so out of warranty. Other than that, it works great, we have loved it!

I would recommend this product to a friend.

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ckstl

St. Louis, MO

Oct 27 , 2014
via samsung.com
Overall
22 months old and pump broke

This washer was purchased in December 2012. A week ago, I walked into my utility room to check the washer after hearing a clunk noise and some beeps from the machine. There was water and suds all over the floor. The pump had completely broken off. Won't be buying a Samsung product again.


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