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Most Helpful Reviews
Have had nothing but problems with it! Pump problems, leaking and now motor problem! Make a lot of noise during operation. Have had them out to repair and still having issues after issue! Have other samsung product and this one is the worst out of everything we purchased! Not worth the money!
In 27 months this item has needed major repairs 3 times. At 9 months, a part broke and dumped a tub of water on my floors. Now the rinse/spin cycle just keeps resetting and will not complete.
I have no idea how it does it, but I can stuff a ton of clothes in here, with the same amount of soap as my old washer- and everything is way cleaner. I can actually see a visible difference.
Since buying this washer it has been one thing after another. The control board went out the minute the warranty expired so we had to pay to replace it. Then the drain pump wire harness broke, we replaced it. Three weeks later the entire drain pump broke off during a running load and apparently it was known there was a problem with the placement of the pump and WE have to pay for the kit to move the pump to the "fix" location. A little over 2 yrs old and this machine that was suppose to be so great, has cost in repairs the cost of the washer to begin with.
This washing machine is my worst nightmare. I fold the clothes, make sure it is balanced. But it shakes and stop spinning showed error sign I try to clear it.rebalance the clothes . Then it goes into cycles of getting water and stopping for ever.
This washing machine is the biggest waste of money I have ever seen in my life. I should be able to wash what I want when I want and how much I want at a time. This washing machine does not allow me to do that. If i want to wash one blanket I should be able to but this washing does not allow me to at all. It always has the error code "DC" which means its off balance or something like that. I have had service on this thing like 3 times since I bought it last January and I will say that It still does the same stuff as it done then. I will never own a digital washing machine ever again in my life. I can wash a regular load of clothing( my husbands work clothes) which consist of a couple pair of jeans, a few shirts, socks, undershirts, underwear. And I always have to remove 1 pair of jeans because of the "DC" error code when it gets to the Spin cycle then it spins and finishes no problem. It does not spin like it should. I shouldn't have to pick up clothing and still have a puddle of water on it. Now that my stupid warranty is up. Of course it has gotten way worse and now I am either stuck with it or have to buy a new one. I will not by a digital washing or one made by Samsung.
Willow Lake, SD
Purchased this for daughter and her family and they love the extra room having a bigger washer. This is her first HE and also her first commercial tub size washer. So far loves it!!
The reviewer indicated they are affiliated with this product.
It was hard to believe the machine was on, it was so quiet. So far I'm very pleased with this machine. I just hope it gives us many years of service.
This machine has a very large capacity & no central agitator to beat up clothes or for them to get tangled around. Using what looks like too little water, it gets clothes very clean. I only have 2 complaints: it can only be programmed for one customized "my cycle," and the "gentle/hand wash" setting cannot be set on high spin, so after the wash cycle is done I have to put it on the "spin only" cycle and wait another 12 minutes for it to be done.
I bought this washer a couple of days ago and I've been really pleased. I read the manual, installed correctly, and ran the callibration mode on the machine. I don't understand the complaints I've read on this site. Granted, I just bought the washer but so far, this is a great machine! Yes it takes longer to run a cycle than older machines, but I did a big load of towels all at once with no issues. My items come out cleaner and drier and make life for my old dryer alot easier. The machine uses less water, but if you run the callibration cycle you have no issues with water level. I love the music when the washer starts and stops and my machine is quiet. I do wonder why scents from fabric softener aren't coming through when I pull out my clothes, (I dilute it as instructed) but my clothes are soft so I know it's working. Make sure you're reading the instructions gang and using the machine as designed. I'll check in again over time to be sure my machine continues doing well but as of now I love it! Wtg Samsung!
The washer looks amazing the features are great and it is quiet, but beyond that it was awful. It ruined sheets and clothes with bleach stains several loads after I had actually used bleach in the washer. The locking mechanism broke almost immediately after I purchased it so I was forced to wait forever for a factory service company to come out, then order a part and repair it. Then it wouldn't drain. I had the repair company come out three separate times to address this issue with the washer not draining. Overall I was left so dissatishows..... I have kids and I paid a lot of money not to have to pack up and do laundry elsewhere. Something I had to do several times for weeks on end while waiting for a repair and ultimately now... As im waiting for a new washer to be delivered .... Not this one, going with a different brand. This whole thing has cost me a lot of money and more headache ... Very disappointed!
We bought this washer only two years ago. This is the second time we've had to have it repaired. Luckily, we have an insurance policy to pay for the repair or we would have gotten rid of this piece of garbage. Both times the housing that covers the pump broke, causing it to leak water. We also bought the matching dryer and had to have it repaired within the first year as well. Samsung may make good electronics, but not appliances.
With in the first year and a half had to get the shocks replaced a few months later the hose detached from the tub and flooded my laundry room, restroom and bedroom. Had that replaced and today the whole washer stopped working. Total waste of money. So upset with Samsung.
I've had this washer for two years and have experience two major problems. The first had to do with a part affecting the spin cycle and when the repairman came out to fix it, he stated that this is a common problem with the Samsung washers. The other day, a seal at the water intake broke and my laundry room got flooded. We have a lot of Samsung products and are usually very satisfied, but I'm disappointed in this washer.
The drain pump is attached to the washer's tub and because of this it has broken twice causing flooding in my home. The pump is attached by plastic so after some time of use it breaks off from all the shaking of the tub. Also, after replacing the pump I now have problems with the wiring coming loose during a cycle and then the washer is unable to drain. So between the pump breaking off twice and and the wiring constantly coming loose I would never recommend this washer to anyone.
Love this machine and only problem is hard to get laundry out!! Have to keep my reacher or a stool nearby to get everything out!! I'm 5'2' - so beware if you are short!!
Dont buy a samsung washer - they do not last. I bought one of these units and was fairly pleased with it. It is quiet and does a good job washing. However after less than 18 months, the tub separated from the bottom and exposed sharp edges and it would no longer spin. Had to trash it because the cost to repair was going to be more than a new one.
I purchased this product a year and a half ago. This past Sunday it stopped spinning and wouldn't drain. Come to find out there was a "product bulletin" put out on this washer because the pumps are going out and leaking. A washer should last longer than a year and a half. Not satisfied at all and will not purchase another samsung washer.
I've had the washer and dryer going on 5 months and the longer I have the more dissatisfied I am. The dryer works great, but the washer is not cleaning my clothes properly. It will not dissolve powdered detergent and it's high efficiency detergent!!! I'm having to wash loads twice due to this problem and due to clothes still looking dirty. Which is wasting my time!!!
Our Maytag agitator washer died after 15 years of daily washing. It was a slow death, but we knew the end was coming. We knew we wanted a top load washer and decided on the Samsung after looking at different models at our local Sears store. I looked online and I read the reviews for the various models we looked at including this one. If I relied on the reviews, I would not have bought any model. Our Samsung was delivered this morning and it has already washed 4 loads. First of all, it is not loud. I hardly hear it running. It is an HE model and yes the clothes do get wet even though it uses less water. And finally, the clothes come out clean. I did see a common complaint about the drain pump leaking, but I hope that by now this is something Samsung has corrected. But just in case, I did call Sears and take out an extra 2-year warranty. Regardless, don't rely on reviews to make your decision. Look at the models you're interested in and find the one you are most comfortable with. We did and the Samsung washer was an excellent purchase.