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Most Helpful Reviews
This machine has a very large capacity & no central agitator to beat up clothes or for them to get tangled around. Using what looks like too little water, it gets clothes very clean. I only have 2 complaints: it can only be programmed for one customized "my cycle," and the "gentle/hand wash" setting cannot be set on high spin, so after the wash cycle is done I have to put it on the "spin only" cycle and wait another 12 minutes for it to be done.
I bought this washer a couple of days ago and I've been really pleased. I read the manual, installed correctly, and ran the callibration mode on the machine. I don't understand the complaints I've read on this site. Granted, I just bought the washer but so far, this is a great machine! Yes it takes longer to run a cycle than older machines, but I did a big load of towels all at once with no issues. My items come out cleaner and drier and make life for my old dryer alot easier. The machine uses less water, but if you run the callibration cycle you have no issues with water level. I love the music when the washer starts and stops and my machine is quiet. I do wonder why scents from fabric softener aren't coming through when I pull out my clothes, (I dilute it as instructed) but my clothes are soft so I know it's working. Make sure you're reading the instructions gang and using the machine as designed. I'll check in again over time to be sure my machine continues doing well but as of now I love it! Wtg Samsung!
The washer looks amazing the features are great and it is quiet, but beyond that it was awful. It ruined sheets and clothes with bleach stains several loads after I had actually used bleach in the washer. The locking mechanism broke almost immediately after I purchased it so I was forced to wait forever for a factory service company to come out, then order a part and repair it. Then it wouldn't drain. I had the repair company come out three separate times to address this issue with the washer not draining. Overall I was left so dissatishows..... I have kids and I paid a lot of money not to have to pack up and do laundry elsewhere. Something I had to do several times for weeks on end while waiting for a repair and ultimately now... As im waiting for a new washer to be delivered .... Not this one, going with a different brand. This whole thing has cost me a lot of money and more headache ... Very disappointed!
We bought this washer only two years ago. This is the second time we've had to have it repaired. Luckily, we have an insurance policy to pay for the repair or we would have gotten rid of this piece of garbage. Both times the housing that covers the pump broke, causing it to leak water. We also bought the matching dryer and had to have it repaired within the first year as well. Samsung may make good electronics, but not appliances.
With in the first year and a half had to get the shocks replaced a few months later the hose detached from the tub and flooded my laundry room, restroom and bedroom. Had that replaced and today the whole washer stopped working. Total waste of money. So upset with Samsung.
I've had this washer for two years and have experience two major problems. The first had to do with a part affecting the spin cycle and when the repairman came out to fix it, he stated that this is a common problem with the Samsung washers. The other day, a seal at the water intake broke and my laundry room got flooded. We have a lot of Samsung products and are usually very satisfied, but I'm disappointed in this washer.
The drain pump is attached to the washer's tub and because of this it has broken twice causing flooding in my home. The pump is attached by plastic so after some time of use it breaks off from all the shaking of the tub. Also, after replacing the pump I now have problems with the wiring coming loose during a cycle and then the washer is unable to drain. So between the pump breaking off twice and and the wiring constantly coming loose I would never recommend this washer to anyone.
Love this machine and only problem is hard to get laundry out!! Have to keep my reacher or a stool nearby to get everything out!! I'm 5'2' - so beware if you are short!!
Dont buy a samsung washer - they do not last. I bought one of these units and was fairly pleased with it. It is quiet and does a good job washing. However after less than 18 months, the tub separated from the bottom and exposed sharp edges and it would no longer spin. Had to trash it because the cost to repair was going to be more than a new one.
I purchased this product a year and a half ago. This past Sunday it stopped spinning and wouldn't drain. Come to find out there was a "product bulletin" put out on this washer because the pumps are going out and leaking. A washer should last longer than a year and a half. Not satisfied at all and will not purchase another samsung washer.
I've had the washer and dryer going on 5 months and the longer I have the more dissatisfied I am. The dryer works great, but the washer is not cleaning my clothes properly. It will not dissolve powdered detergent and it's high efficiency detergent!!! I'm having to wash loads twice due to this problem and due to clothes still looking dirty. Which is wasting my time!!!
Our Maytag agitator washer died after 15 years of daily washing. It was a slow death, but we knew the end was coming. We knew we wanted a top load washer and decided on the Samsung after looking at different models at our local Sears store. I looked online and I read the reviews for the various models we looked at including this one. If I relied on the reviews, I would not have bought any model. Our Samsung was delivered this morning and it has already washed 4 loads. First of all, it is not loud. I hardly hear it running. It is an HE model and yes the clothes do get wet even though it uses less water. And finally, the clothes come out clean. I did see a common complaint about the drain pump leaking, but I hope that by now this is something Samsung has corrected. But just in case, I did call Sears and take out an extra 2-year warranty. Regardless, don't rely on reviews to make your decision. Look at the models you're interested in and find the one you are most comfortable with. We did and the Samsung washer was an excellent purchase.
This is like "good job done" after washing. I do a little dance to the music. I get the washing done and a little exercise all at one time.
Considering the outside dimensions, the capacity is surprisingly large. The control panel is well organized and intuitive, making the learning curve shallow. We went looking for a good basic washing machines and we got one. The ten year warranty gives me piece of mind knowing I am covered for the next decade.
Little Rock, AR
Been very pleased with the Samsung washer and dryer purchased last year. Amazing what a difference it makes to have the newer technology such as direct drive in the washing machine. Now we can take out the load out of the washing machine and into the dryer and the drying time has been cut in half, a great energy savings. Lint collector in the dryer is also a plus- catches 99 % of the lint- have never had to clean outside vent area to date. Easy enough for me to use and a happy wife she is , when I step in to help with the laundry.
washes like a small apartment size washer/dryer combo. will not properly clean the large load it advertises to handle. Suggested we only washing 4-5 bath towels at a time. promo video claims 22 plus towels. my husband and I are small, wear professional casual clothes, have management positions, no soiling of clothing, according to recommendations water level would not clean properly a tall mans sized clothing. No way to override water levels. May as well bought a baby washer since the large size drum can only handle 1/3 of it's capacity.
I loved my washer up until today. Earlier it started making a horrendous noise, and shut down. When my son checked it out it seems as if the drum is rubbing so bad it is melting the top part of the drum. It figures the washer is just over a year old, so out of warranty. Other than that, it works great, we have loved it!
St. Louis, MO
This washer was purchased in December 2012. A week ago, I walked into my utility room to check the washer after hearing a clunk noise and some beeps from the machine. There was water and suds all over the floor. The pump had completely broken off. Won't be buying a Samsung product again.
THIS TIME IT IS THE DRAIN PUMP! SINCE BUY THE WASHER IT HAS BROKE DOWN 3 TIMES IN 3 YEARS. IT HAS NOW COST ME MORE IN REPAIRS THAN IT COST ME TO PURCHASE THE WASHER. NOW LOOKING AT THE REVIEWS I SEE THAT THE SAME PROBLEMS ARE HAPPENING TO A LOT OF OTHER PEOPLE. I BOUGHT SAMSUNG BRAND BECAUSE I LOVE ALL OF YOUR OTHER PRODUCTS. BUT THIS IS A LEMON OF A WASHER.IS THERE ANYTHING OR HELP SAMSUNG IS WILLING TO OFFER FOR THIS WASHER.
Bought this washer in January 2013 and as of October 2014, we had to replace it. The bottom plastic piece inside the washer cracked and then it started to leak water everywhere. We didn't buy the extended warranty (never do) and Samsung said the part was covered for three years, but not the labor. The labor was anywhere between $180-$280, so we figured we'd just buy another NEW washer entirely (and not a Samsung). Very disappointing.
Just over a year of minimal use the laundry room filled up with water. After a long clean up i was able to look under the washer to see the water pump hanging. the plastic housing broke off, disconnecting the pump....flooding the room. Just out of warranty and after reading the problems it sounds like a total lemon. what a piece of junk.