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Most Helpful Reviews
I've had mine for two months. Each cycle takes at least 80 minutes (except the "Quick Wash"). I usually use an extra rinse, so it's been up to 2 hours for one load. So, even though it does 2 loads, it takes all day to do laundry. As in all HE washers, it uses very little water. I often use the "bedding" setting so it uses "enough" (in my opinion) water. But, HE is set by the US and all washers will have that problem. (I probably should have considered the front loader more seriously. My next trial will be to wet all the laundry before putting it in so it weighs more, but I don't have a wash bin to do that in.) Finally, I am 5'5" and have to stand on tip-toes to reach the bottom items. I really wish we didn't throw out my 15 year old washer! :(
The pump chassis that holds the pump hose to the motor fell apart on this unit and flooded our laundry room three days after the one year warranty expired. We had the park, which was completely destroyed as if it had been used for 12 years instead of 12 months, replaced. In the last three months is has broken 3 additional times. The wire nut that attaches the wiring to the water pump has been replaced but it keeps slipping - when this happens the tub cannot drain and the spring that holds it up collapses making it nearly impossible to work on - since it is full of water and wet clothes and sitting down nearly on top of all the hardware. It's just been a big disappointment.
Clothes come out clean every time ! Cant beat the price on this unit right now, it has all the bells and whistles you could possibly need, and it not too complicated to use, good for elderly. Nice and quiet! and the 10 year motor warranty is nice peace of mind...The only thing I don't like is that its made in China..
Well my 31 year old washer died finally so I could finally get a nice modern one and I picked this. I love it. It uses less water, clean the clothes well, I can put more in there plus was bedding. I will never buy an old style agitator in the middle again. Just remember to keep the lid open after use to full dry it out. Keep the middle open when you load the stuff other wise you get a chime plus error message. The middle thing is a sensor and needs to be free to work properly.
I bought this washer as a floor model and was not quit sure what I was getting myself into. I knew that Samsung was good a phones and tv but a washer? That being said this is one of the best washers that I have ever owned. I love that it has the stainless steel drum and that it is King capacity. I would highly recommend this washer.
This washer has been standing up to tests with stains from work, very dirty clothes, and dog hair. All of my clothes have come out clean. Its super super quiet. And I really like the chimes it makes instead of the annoying buzzer.
We love, love this washer! We've had it for 6 months. We've used every cycle except the pure cycle. FYI, wipe off any detergent that might get on it, because it will stain. We are going to get the pods to avoid further damage.
I agree with others that say to read the manual first. You have to "calibrate" the machine before use. Other than the goofy 'song' after a load is complete, we love this machine. Clothes are clean and don't smell like mildew like our old front-loader did.
I recently moved into my first apartment and went shopping for a "regular" washing machine. The high efficiency ones, in my opinion, have too much that can (and probably will knowing today's quality standards) go wrong. This set was on sale and only $40 more than the "regular" washer and dryer that I was going to buy, so I got it instead as it is much nicer. I've been using it for a couple of weeks now, and I can only find one thing to complain about - the detergent/fabric softener tray doesn't pull out far enough which created an awkward angle with the machine lid, and it's hard to put in the detergent until you figure out the appropriate angle. It washes excellently, and it spins so fast and for so long the clothes come out just barely damp. Many negative reviews cited two common problems (clothes coming out wrinkled and not clean in the case of folded clothes - my machine actually turns some of my shirts inside out), neither of which I've experienced. I'd venture to say those people didn't read the instructions. HE washers are VERY different from "regular" ones, and require different loading - if you get this washer and it's your first HE one, READ all of the directions prior to use. Overall, I would suggest this washer (and matching dryer - which will have any load (except bedding or towels) done before the next one comes out of the washer) as did the saleslady. I'd shop around, though. It was on sale, and cheaper at another store.
Unit worked fine for first six months...then water everywhere! The cheap plastic drain pump housing broke, causing the drain hose to dislodge from the tub. Water leaked all over laundry room floor and kitchen floor. Engineering change needed to improve quality of this design. Samsung is going to have a ton of complaints and repair costs in the near future as more customers experience this issue. DO NOT BUY until this issue has been resolved.
I decided to give the HE waher try, after using the agitator model for my whole life. I was worried that it wouldn't clean my clothes and that it would be hard to use. I followed the instructions and it works just fine. We don't get our clothes very dirty. There's only 2 adults in the house so we only have a few loads a week. Overall the washer seems to clean as good or better than the old one. I am adjusting to the differences that it has. So far so good.
After several hours of reading washing machine reviews, I bought this washer and the dryer. I could not be happier! My clothes have never smelled so good! It does not have an agitator, so the sales lady told me to act as if it had one and place the clothes accordingly. I did, and perfection! It also holds a lot of clothes. It tells you how much time is needed to wash the clothes and you can open the washer while the clothes are being washed. It is a wonderful washing machine and I am happy I bought it!
I work at a store that sells these machines as well as other major brands. I had originally planned to buy another major brand because of how it looked but when I talked to some co-workers who had bought the Samsung washer, they had nothing but the highest praise for this product! I got a really good deal on it because of some sales that were going on at the time and I am absolutely 100% thrilled with it! The 4.0 capacity is huge and the machine is quiet. Sometimes I have to have my tall husband reach down in the tub to get the clothes out because it is a bit taller/deeper than my old machine. I could not be happier! I will buy the matching dryer as soon as another sale hits our store, AND I recommend this product to everyone who asks my opinion on our washers and dryers.
We've owned this machine for almost a year. I'm still amazed by how quiet it is. It will clean beautifully as long as you don't overload it. Machine cleaning feature works well. It rarely gets unbalanced. Clothes wrinkle too much on high spin, but medium spin works great. My husband is prone to manhandling and I was worried the soap dispenser would not hold up, but it is doing just fine. The tub is very deep, so you may need help retrieving small items.
Oak Ridge, TN
I bought this unit when it was on sale for an unbeatable price. There are only two people in the household and we tend to do medium sized loads of laundry. I have never experienced such a quiet washer and faster dryer. I have had it for a couple months and am aware that others are not happy with their experience, but I am beyond satisfied with mine.
We ordered this product from a retailer. First one came for delivery and it had a sensor error as soon as we turned it on so they had to send us another one. Second one came and it will not drain. Two washers both do/did not work. Do not buy this product. I have to return it now.
First time in 25 years to purchase a high tech high efficiency washing machine. This machine does not have a debris filter so all the debris in your laundry stays on your clothes after washing. You then have to clean the bottom of the tub to remove lint, grass clippings, puppy fur etc. The debris then clogs the lint trap of the dryer. Huge Samsung fan, they really missd on this one,
i purshed both samsung 'washer&dryer' i loved the style very easy to load n unload i just knew i had found the best deal until 4 weeks later the washer would not complete a cycle had repair man come look at it n had to order 4 new parts that were no good im very disappointed not at sears but samsung
I have used my new Samsung washer and dryer just a couple of times. So far, I love it! However, it will take some getting used too. It is much different than a conventional washer...it uses much less water and depending on the wash cycle, it may take a little longer to finish your laundry. Read, Read, Read all the instructions prior to using. You must do the step by step instructions first, prior to doing your first load of laundry. It is a great machine. Thanks Samsung!!
We bought this machine to replace a problematic competitor's front loader. I am amazed at how much better this washer is - it washes efficiently and effectevely, it is quiet, and washes more quickly than the old washer - if only because the front loader had to constantly try to rebalance itself when spinning. It has worked like a champ for two months of heavy use. Nothing but praise for this fine washing machine.
This was my first big appliance purchase and boy was I glad I picked Samsung. It is extremely quit and doesn't vibrate at all. It actually makes washing clothes fun just to get to see my son dance to the tunes that it plays at the end. No complaints so far. Love it.