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      55 Reviews Write a review
      46 Reviewers (84.0%) would recommend this to a friend.
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      Most Helpful Reviews

      Praise17 found this helpful
      Vandelay
      Feb 7 , 2009
      Perfect
      I have always heard negative things about big-box store water softeners, but I think the quality has come a long way in the last decade. We have had this water softener for about 4 years, and we have not had a single problem yet. It consumes very little salt and does a great job. All faucets are clean, shower doors always look clear, and soap suds up great. We no longer have to worry about our water heater getting fouled up with scaly junk thanks to this softener. It regenerates on schedule with its timer and seems reliable. The digital controls are convenient. The unit may be expensive, but it's just one of those things you have to man up and spend money on.
      Criticism10 found this helpful
      hjnyopa
      Jun 25 , 2008
      autoregen does not work
      I have the same problem as apple**: The automatic regeneration has failed more than once. And since I have a 40 gal hot water tank, when it fails it takes days to sense the failure and then days to recover to soft water again after I initiate a manual regen. Is this a design flaw? I agree with apple** that the displays are inadequate. I would be nice to have a bar that depletes in concord with the charge depletions as the water is used. At least then we would have a heads-up if the unit fails. I hope you fix it with the next engineering change. I bought my last Sears softener in 1988. That unit had a mechanical timer but I could work with it. Now everything is hidden except for a few buttons but no forewarning when the buttons should be pushed.
       

      bigmac611

      Hemlock, MI

      Dec 31 , 2012
      Overall
      Very good softener

      We had very hard country water. This unit did the trick. Provided us with excellent soft water. Also easy to install.

      I would recommend this product to a friend.

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      razrbak80

      Cherokee Village, AR

      May 2 , 2012
      Overall
      Great water softener

      Original softener was a different brand from a local supplier and didn't last 5 years before problems arose. The 350 model does a better job in every way; has a high resin count, uses less salt, very easy to maintain; has already been in service 6 years and going strong. We had a professional plumber install it, after we picked it up at our local Home Town store. Great product, and plumber was impressed with the quality.

      I would recommend this product to a friend.

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      Bobb31

      Croswell, MI

      Mar 19 , 2012
      Overall
      Kenmore 350 water softener exceeds expectations

      We purchased this water softener because we thought it was time to replace our old Kenmore unit which was a lower end model and was beginning to act erratically. We are more than pleased with the new 350 the salesperson said the salt usage would be way down from our old one and boy was she right. The unit works right when it is supposed to and keeps our water very fresh and clean. We would recommend this unit to anyone.


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      lbraund

      Duke Center, PA

      Mar 15 , 2012
      Overall
      the Kenmore 350 Series Water Softener has changed our lives!

      My husband and I bought our Sears Kenmore 350 Series Water Softener about 2 weeks ago and I am very pleased with this softener! We had our water tested by Sears and our iron content was very high which made everything look rusty. Now our rust is gone and we can use our water for cooking and drinking!! Thank you Sears! Lisa & Matt

      I would recommend this product to a friend.

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      lapeachy

      Rayville, LA

      Mar 13 , 2012
      Overall
      great help

      my water was terrible until i bought this softner

      I would recommend this product to a friend.

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      Shawnaci

      Perry, Michigan

      Mar 11 , 2012
      Overall
      Kenmore 350 water softener

      Very nice size so it fits in an area without taking up to much space. It is extremely quiet which is what I was looking for in a water softener. Very easy to install and it doesn't require allot of salt like our old unit.

      I would recommend this product to a friend.

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      sashma1

      Pekin, IL

      Mar 9 , 2012
      Overall
      Kenmore 350 works great

      The Kenmore 350 Series Water Softener works just great. No problems with installation. I would recommend this one to a friend. It fits into many tight spaces as well.

      I would recommend this product to a friend.

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      FranMurphy35

      Mulberry, Florida

      Mar 8 , 2012
      Overall
      My new Kenmore water softener is great !

      I immediately saw that my clothes, towels, everything I washed was cleaner and fluffier. The water in the commode is clean again ! Even the dishes are sparkling clean now. My hair feels much better, lighter, shiney and bright. I used less shampoo on my hair, less dishwashing detergent and less laundry soap. I am delighted !

      I would recommend this product to a friend.

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      Ngw

      poland, Ohio

      Dec 28 , 2011
      Overall
      Kenmore 350 water softener has been a very good purchase.this

      This was the first water softener we have ever purchased. It works perfectly.

      I would recommend this product to a friend.

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      nmd123

      Saint Paul, MN

      Dec 28 , 2011
      Overall
      nice!

      I like the fact that it is digital instead of the old pin version. Has different functions depending on how often you want/need to regenerate. It is a very nice and quiet unit.

      I would recommend this product to a friend.

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      jsheard28

      Round Rock, TX

      Nov 18 , 2011
      Overall
      Kenmore 350 Series Water Softener

      My old Kenmore 200 Series water softener went out after 10 years and I purchased the new 350 Series as I had really good luck and experience.  I can not say anything wrong with the 350 series softener.  I removed the old one and installed the new one which saved me $100+ for installation.  I would recommend this product to anyone looking for a great water softener at a good price.

      I would recommend this product to a friend.

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      MorganAry

      Yuma, AZ

      Jan 24 , 2011
      Overall
      Flooded garage floor

      We bought this water softener to replace an older Kenmore model. This one has worked a lot better than the older one, until now. After about 2 1/2 years, I walked into my garage to find the floor flooded. The brine tank was full and overflowing. The plastic top of the resin tank, which contains the gears and valves, was cracked and leaking into the brine tank. It was working good up until this point but, for the price, it should last longer than 2-3 years with only a one year warranty. I'm not sure if the other components are damaged from the exposure to the water. When I was removing the bypass valve to take the tank out and empty it, the connector that the valve fits into also cracked when I was removing the retaining clips. Expensive parts with cheap quality.


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      justsomeguy

      New Ipswich, NH

      Jan 18 , 2011
      Overall
      So far, so good....

      as a novice i installed this in a couple of hours using Shark Bite couplings. no complaints so far. water is soft and relatively rust free.

      I would recommend this product to a friend.

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      pstrand

      Minneapolis, MN

      Jan 13 , 2011
      Overall
      350 water softener easy to install

      Bought this to replace a Water Boss ************ that never did work right. Originally bought with installation, but when it could not be installed b/4 Xmas as promised cancelled installation, picked up at store, and installed myself. Installation very easy and straight forward. Good instructions. Excellent value compared to other installed softeners.

      I would recommend this product to a friend.

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      joemaclaw

      Frankfort, IL

      Jan 10 , 2011
      Overall
      Get something else

      I have had nothing but trouble with this unit.  After about two years, a half dollar sized plastic retainer burst when we were out and flooded the basement.  Even though it supposedly clipped on, it couldn't be replaced without a special tool, so it required a service call.  Two years later, and now the unit has completely failed.  My advice: definitely stay away from this unit.


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      mandres

      Toronto, OH

      Sep 26 , 2010
      Overall
      Doesn't last

      First off let me say that we have had softeners in this residence for 40+ years.  We purchased this Kenmore watersoftener (Intellisoft 350) in March of 2008 to replace a 14 year old softener.  It seemed to work fine for 2 1/2 years and then I noticed that it had regenerated 3 times in a 24 hour period.  The last time it regenerated it would not shut down and ran water through the system all night.  In checking with an online tech I was told that the computer ($115.00) probably needs to be replaced.  I think a $600.00 machine should last longer than 2 1/2 years.   As I stated we have had several softeners here, they have all lasted longer than 2 1/2 years.  I will not be buying a Kenmore to replace this one.


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      redfish58

      Trenton, FL

      Aug 30 , 2010
      Overall
      I love my softener

      I love my softener I use a half the soap now no more water lines and it takes most of the iron out.

      I would recommend this product to a friend.

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      DennisJans51

      Waukesha, WI

      Jul 15 , 2010
      Overall
      Kenmore 350 Water Softener

      This unit is a replacement for a 14 year old Kenmore DIR Water Softener.

      I am very pleased.  I installed it myself and wanted to make a couple plumbing changes.  Even with that the installation went quickly.  There have been several improvements since the last model such as improved water flow and a much more compact (lighter) power supply.  This softener also has the salt level monitor that was only available on the top of the line model 14 years ago.

      The manufacturer who makes the Kenmore line has been the same supplier for many, many years and is the top of the line in this price range.  Very few moving parts and any part that contacts hard water or salt is made of a non-corrosive material. Very first class indeed.

      My water is about 32 grains hard with less than 2 PPM of iron.

      Hope this review helps a customer make a decision.

      By the way, we have the maintenance plan coverage.  We have had free service on several items over the years and when the old unit finally died, it was replaced with this new one.  Don't underestimate the value of the maintenance plan.

      I would recommend this product to a friend.

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      sugarbeetp

      Goodrich, MI

      Feb 12 , 2010
      Overall
      Very Happy!

      We replaced an ancient monster of a water softener with this Kenmore 350. We are VERY happy. Trips to the store to get salt have been GREATLY reduced. The auto-regen is working fine so far. With only 2 adults and 0 children and at a 25 grain setting we have only gone through about 40 lbs of salt in the 3 months we've had it. It regens once every 7-10 days. The major flush of the resin bed at the end of the cycle is so much better than our old softener. It removes most if not all of the salt off of the resin, leaving the water soft but not salty tasting.

      Only one small negative, not with the softener itself, is that the plastic fitting of the quick-install kit that is sold separately for this model (at a very high $70) broke in two. We opted to purchase instead a mixture of copper, PVC and flex hose fittings and compression fittings and made our own kit at about half the cost. Which is a good do-it yourself option rather than pay for installation. I recommend making/buying a kit rather than hard plumbing to your copper supply/outtake so that you can move the unit if needed.

      Self installation is doable by a confident homeowner, but if you aren't sure don't hesitate to call Sears Home Services to install. They are very professional and do a quality job. I didn't need them on this project, but have called them on other projects and have always been VERY satisfied.

      I would recommend this product to a friend.

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      twofootroper

      Homer Glen, IL

      Jan 24 , 2010
      Overall
      Garbage if you have to use rust remover salt

      First off let me say I've been in the plumbing buisness for 33 years. That being said,This softner is JUNK. I have one that is only 3 years old. The electronics in the head have been replaced twice and now for the 3rd time they are bad. Only this time it's extended warrenty is out so I'll be replacing it with another, but not a Sears product. You see, if you need to use a rust remover type salt, it corrodes the electronics in the head. Sears neglected to tell us this. The manual also says nothing about this. The only way I found out was from the last repair man and he said if it happens again they wouldn't fix it. Even under warrenty. DON"T BUY ANY OF THESE TYPE SOFTNERS!!!!!!


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      tking

      Tampa, FL

      Jan 21 , 2010
      Overall
      YOU CAN INSTALL EASY AND FAST

      I bought this sytem inTampa Florida from my local Sears store.Talk about No hassel shopping with a  knowlegable salesman working in the appliance department. Not only that, but all models are displayed for you too look at and touch. I was on a mission, you see I didnt tell my wife about water softners for our first 10 years of marriage and had been renting one for a couple of months.The hardness of my water in New Tampa is 14 grains, typical city water.I really liked my  Kinetico system , but it was costing me rent of $72.00 a month.  She was hooked on the soft water and I had to replace the now returned rental softner.I Found the 350 in stock on Saturday night 1/16/2010. Bought it on sale,( I saved $ 200.00 ) Went to ***** for a couple of parts, ( 2 elbows, 3 valves, some glue  and 1 piece of pipe) I INSTALLED IT ON SUNDAY JUST READING THE OWNERS MANUEL.Just about anyone could do this self install. GO FOR IT.

      HAPPY IN TAMPA

      TK & LK

      I would recommend this product to a friend.

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      timas

      Fort Wayne, IN

      Dec 9 , 2009
      Overall
      Great softener. Very pleased with it.

      We previousely had a 10 year old Culligan which sprung a leak and fried the electronic board. There is no way to repair a Culligan on your own, so I decided to go with Kenmore. We realize how badly our old softener was performing when we installed this unit. Water is very good and contains a lot less rust. The salesperson was very knowledgable and helpful. I opted to have it installed since I hate to plumb and was also very please with the plumber who came out to do the work. The price was figured up front and I had no surprises. He had the old one out and the new one installed in less then 90 minutes. There are a lot of options for the display. However, our old softener would display a REGEN when it would run that night. I don't think this one does, or I haven't found how to set it to do that.It was really good to know when it was going to run. That is the only complaint I have about it.

      I would recommend this product to a friend.

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      Lyle

      Hutto, TX

      Nov 10 , 2009
      Overall
      Great water softener

      I have been using this water softener for several years.  It works great!  It is trouble free and efficient.  It is easy to maintain.  The owner's manual has all of the technical information needed to diagnose and fix any problem if it ever does occur.  I have had no problems.  I installed it myself.


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      svm

      Tucson, AZ

      Oct 8 , 2009
      Overall
      Flood Risk - Weak Valve Body - Expensive Parts

      We have had this softener in use for about 22 months.  It has worked well and used a reasonable amount of salt.

      However, after only 22 months the plastic Valve Body (part 7082053) broke at the input/output connections allowing the bypass valve assembly (7271262) to pop out, flooding our shed and back yard and wasting many gallons of water.  I'm just glad the unit is in an outdoor shed instead of inside my house or the damage would have been catastrophic.  The unit is not designed with this type of failure in mind and the flood of water overflowed the brine tank and soaked the unprotected Timer unit (7288552), damaging it.

      So after less than 2 years I am looking at a minimum of $180.00  ($63.74 for Valve body and $115.99 for Timer) and probably more if any other electric parts like the motor or switches were also damaged.  Even the little black clips used to connect the Bypass valve to the Valve Body cost $5 each.  This is ridiculous for a unit that cost over $500 not even 2 years ago.


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      dbh2

      Topeka, KS

      Sep 30 , 2009
      Overall
      Works really great, wouldn't go without one again!!!

      I didn't know what I was really missing before we got our softerner but I wouldn't ever go back. Before we had our softener our dishes and silverware were always cloudy and gritty. We knew they were clean but they never looked clean. Since having our softener installed our dishes look and feel clean, not to mention that when taking a shower now we are using less soap. I think ordering from Sears was super easy and we just ordered online and went and picked it up from the store and had a friend install it for us. It works great in the month that we've had it and hopefully for the years to come.

      I would recommend this product to a friend.

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