Overall, others give this:

48 Reviews Write a review
27 Reviewers (56.0%) would recommend this to a friend.
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Most Helpful Reviews

Praise6 found this helpful
crsnsc
Jun 22 , 2012
Beautiful design inside and out
After weeks of researching, I decided on this refrigerator from the Sears Outlet store. I picked it up for just over $1400 with no cosmetic defects. I was kind of weary to make the two hour trip sight unseen, but I was amazed by the quantity and quality of the appliances in the Outlet Store. I love this frig. The dual evaporator is the only way to go. It by far is the best feature although there are many good features in this model. This model is so quite I can hardly tell when it's on. The LED lighting is bright and will not add heat to the cooling environment. Having dual evaporators the air from the cold side does not mix with the air from the freezer. The air in the freezer will stay nice and dry and the air in the cool side will stay humid so the food will not dry out. I could go on and on, but it's safe to say this is a great frig.
Criticism17 found this helpful
t1328
Jun 29 , 2013
Broke 14 months after purchase, water dispenser extremely slow
We have purchased only Kenmore Elite products for our previous home and our most recent home. The first time we had a great experience. This time, every one of our appliances has broken down in the first 2 years. This fridge stopped working required a costly warranty program and replacement 18 months in. It dispenses water extremely slowly, and this is particularly frustrating when you have to go through 40 cups of water every time you replace the filter. Kenmore's site doesn't list the filter, and I had to find it through Whirlpool based on looks and specifications. Sears didn't stock the filter. Finally, the buttons on the screen that control the unit are slow and cumbersome to operate. Do yourself a favor and look elsewhere. I'm done with Kenmore Elite.
 

andrew1074

East Meadow, NY

Feb 10 , 2014
Overall
LED lights not working

I love the large space inside and how much food you can store. I loved the lighting but within 16 months of owning this, 2 of the LED lights are flickering and only a repair person can change them. I have an appt for next week. The freezer door was defective when originally delivered but Sears had a new door out to me a month later. I think fridge is quiet but you can hear the ice cubes dropping into the bin (I think no big deal but other people seem to complain about it). Water can come out warm at first, then cold, then warm again.


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Twinlaurijean

Grand Rapids, MI

Jan 17 , 2014
Overall
Fantastic fridge

We love this fridge. The glass shelves are very sturdy and easy to clean, I like the gradual on lighting, especially when having to get something out in the middle of the night. Lots of space! Yes the ice is noisy but it's because the bucket is in the door, something I prefer (easy to access) but there's no way it would wake me up during my night's sleep. The water dispenser is slower but that's not what I look for in a fridge, I'm more concerned about space, access, the ability to keep things cool. Disagree with a lot of the negative reviews.

I would recommend this product to a friend.

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UnstatisifedCust

Oconomowoc, WI

Aug 23 , 2013
Overall
Out of the box junk and Sears unsupportive to address issues

Acquired model 51183 out of the box fan defective and water purification system did not work. Tech came out to the house after two weeks fixed fan, but could not fix water filtration. Now I am still fighting between the extended warranty that I acquired and Kenmore who is going to replace. In the meantime they had a model number change to 51173 and they expect me to pay hundreds more to get like kind and quality refrigerator. Everyone agrees that it seems a little unfair, but at the end of the day Sears is making it my problem.


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tcsjeep

Ukiah, CA

Jul 24 , 2013
via kenmore.com
Overall
very poor performance

we bought a Kenmore Elite refrigerator 10 months ago and have nothing good to say about it. Its noisy and dispenses water and ice slow, the water filter is hard to find and goes out very quickly, and know the refrigerator side will not get colder than 50 degrees. This is the first time a Sears product ha disappointed me. I will look elsewhere for my next refrigerator.


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t1328

Gaithersburg, MD

Jun 29 , 2013
via kenmore.com
Overall
Broke 14 months after purchase, water dispenser extremely slow

We have purchased only Kenmore Elite products for our previous home and our most recent home. The first time we had a great experience. This time, every one of our appliances has broken down in the first 2 years. This fridge stopped working required a costly warranty program and replacement 18 months in. It dispenses water extremely slowly, and this is particularly frustrating when you have to go through 40 cups of water every time you replace the filter. Kenmore's site doesn't list the filter, and I had to find it through Whirlpool based on looks and specifications. Sears didn't stock the filter. Finally, the buttons on the screen that control the unit are slow and cumbersome to operate. Do yourself a favor and look elsewhere. I'm done with Kenmore Elite.


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WelcometoMillertim

San Jose, CA

Jun 11 , 2013
Overall
Outstanding Value

Excellent refrigerator with plenty of room!

I would recommend this product to a friend.

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marcob68

New City, NY

Apr 27 , 2013
Overall
Quietly does its job

Cannot hear the refrigerator other than the ice dropping into the tray. Its a pleasure to have clean sweet smelling ice after our 30 year old GE was finally replaced. Very large interior and very useable, preferred over the French door style. Only problem we had was a missing screw in the door hinge which Sears service is scheduled to fix.

I would recommend this product to a friend.

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ladylatey

Statesville, NC

Apr 9 , 2013
Overall
DO NOT BUY THIS REFRIGERATOR

One word-AVALANCHE!!! That is what the ice maker sounds like when it "drops" out into the dispenser!!! So noisy that I have to turn it off to sleep! Just awful! Terrible to try & clean this stainless steel!! Control panel hard to remember how to operate! The water filter for this model has been discontinued, so Sears substituted another one & now the water will not dispense an 8 or 16 oz glass of water!!! The delivery people Sears had THAT I PAID 69.99 + TAX FOR DID NOT ARRIVE UNTIL 9:30 PM!!! They were scheduled to arrive at 12:30pm! Unreal!! Sears did give me $120 in gift cards b/c of that but not until I called twice to complain & complain!!! I agree with the other reviewers DO NOT BUY THIS PRODUCT!!! Live & Learn! Buy the warranty!!!


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mauder

Canonsburg, PA

Mar 27 , 2013
Overall
Great, roomy, and stylish...as long as you don't like ice!

I bought this refrigerator last April. The icemaker did not work. I have had repair men come out once a month...sometimes more for almost a year to fix this problem. Occassionally, the icemaker would work for two weeks. They've replaced parts..including the icemaker twice and the door twice. In February, they replaced the refrigerator...the icemaker still didn't work. After three repair visits, I give up! I am buying a different make and model! I am still trying to decide...side-by-side Samsung or 4-door Maytag. DON'T BUY THIS REFRIDGERATOR UNLESS YOU HAVE NOTHING BETTER TO DO THEN MEET EVERYONE IN THE REPAIR DEPARTMENT!


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jtmln34

Snellville, GA

Feb 22 , 2013
Overall
Replaced Broken Shelf, Satisfied Customer

Purchased January 9th, Delivered January 23rd. Delivery time a lot longer than expected, sales person said they were backed up from the recent holiday sales. Once delivered, all was fine until we started adding food items into our new refrigerator when one of the glued on metal-to-glass side rail on the glass shelf snapped right off. I immediately contacted Sears, they were extremely nice and understanding & sent out a new shelf right away. I have to admit, the shelves could have been made better but all in all, I an very happy & satisfied with my new Sears Kenmore Elite Side-by-Side Refrigerator.

I would recommend this product to a friend.

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tom_and_cindy_TX

Keller, TX

Feb 17 , 2013
Overall
Enormous Capacity Refrigerator

We love the larger cubic feet of this fridge. We upgraded from a 25 cubic foot Westinghouse Gold side-by-side whose in-door ice dispenser froze up completely. The ice-maker is still a slight challenge, but the smaller cube size of this model gives us hope for the future. So far we love being able to see into the deli drawer and all the items we can pack into the freezer on its various shelves.

I would recommend this product to a friend.

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Feb 5 , 2013
Overall
Tons of Well Planned Space

The refridgerator is so quiet that when the ice drops it seems loud. The icemaker is the only thing I hear. The space is wonderful. I was surprised to find when it was delivered that the shelf arrangement is quite limited. One shelf is only 4" from the next shelf and another is only 3". As I have used it for a week I have found I use these shelves a lot. I really like the plastic drawers in the freezer and in the Refridgerator. The move of the icemaker to the door gives a lot more space in the freezer.The LED lighting is great. The control panel took a little time to figure out but is also well done. The only thing I don't just love is the gray trim. My other KE appliances have black trim and I like the look better. I got the gray thinking it wouldn't show the fingerprints so much, well live and learn. Otherwise this is a great Refridgerator!

I would recommend this product to a friend.

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ppppp

Wills Point, TX

Feb 2 , 2013
Overall
kenmore elite ice maker

I bought in March 2012. Last month ice maker stopped working. The repairman replaced it with a new or used not sure. It still not working at this time. Beware of purchasing this type of refrigerator.


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MacBrian

Wichita, KS

Nov 16 , 2012
Overall
Excellent refrigerator -- but poor fit-and-finish at the bottom

Very happy with the refrigerator so far EXCEPT the fit-and-finish of the hinges visible under the doors is awful. It's a manufacturer thing -- the similar Frigidaire and Kitchenaid models have the same ugly unfinished-looking trim under the doors. It's purely a cosmetic issue. Have only had the refrigerator for a little over a week. It's doing well and we really like the way the LED lighting slowly brightens when opening the door. Everything is classy except for that unfinished, ugly trim under the front doors.

I would recommend this product to a friend.

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DesertDiva

Tucson, AZ

Nov 13 , 2012
Overall
Very nice, spacious, quiet refrigerator

We've only had this refrigerator for a week, but so far so good. It's very spacious, the lighting is awesome (LED), and it's quiet. It's easy to wipe down and keep fingerprint free, too (microfiber cloths are best here). I have two complaints: the water dispenser does not dispense cold water because the storage compartment inside is very small (this seems to be common with a lot of the newest refrigerators), and the sides of the refrigerator are an ugly gray.

I would recommend this product to a friend.

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4reddie

Minerva, KY

Nov 12 , 2012
Overall
Massive and one great price

a little wider than anticipated.........and a little shorter than anticipated........so much room

I would recommend this product to a friend.

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samanthasmert

Bluefield, WV

Nov 9 , 2012
Overall
great


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SPGN

Chandler, AZ

Oct 26 , 2012
Overall
Good refrigerator


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Wolfhound22

East Peoria, IL

Oct 22 , 2012
Overall
kenmore Elite

This is a nice spacious refrigerator with all the room and drawers we were looking for. We are on our 3rd refrigerator and this one is okay so far but has scratches below the clear coat on about 1/3 of the left door. Have a call in for tech and we'll see what happens. It has a lot of nice features but we can't get a good one with no problems delivered to us. Customer Service and quality is not what it used to be.


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J.W.

Lake Villa, IL

Sep 22 , 2012
Overall
Stopped cooling

After 4 months Feezer and Refigerator stopped working,called Tech and I quote " we don't know what's wrong" after fighting with sears we ended up buying another fridge for the difference, unfortunately we started with Elite and now must finish remodeling, my advice......do your homework and don't buy the newest model.


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leonwhitt323

Seaford, DE

Aug 3 , 2012
Overall
KME 29.2 seemed to fit our needs

We selected the unit from among the floor models as the one most suited to our needs on July 15.   Since all the models were shown in SS and our kitfchen appls are white we had to special order.  At the time our current frig was making odd sounds and the compressor was on its last legs.   We were told it would take several days to get the ordered unit in and delivered.. I reeived an EMail informing us delivery would be Aug 18, over a month.   Well our current frig died and we had to cancel and reorder another model.   This unit was in stock in white and was delivered at 1 PM the following day.  It's very close to the one we originally selected and is doing the job for us.  I guess we are old fuddy duddies who still haven't updated to SS.

I would recommend this product to a friend.

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btx462

Dayton, OH

Jul 30 , 2012
Overall
ice maker is junk

I bought this side by side less than 30 days ago, and I am waiting for my second service call to be completed. The first call was for the ice maker leaking, now it is taking a week for the ice maker bin to fill!!


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jstujr

Beaumont, CA

Jul 24 , 2012
Overall
Noisy Ice Maker

So far we love our new refrigerator except for two things. The ice maker is quite noisy and the shelves cannot be adjusted for maximum usage. We can live with these two problem areas as long as it works as good as it has so far. Only buy it when it is on sale. A very good buy then.

I would recommend this product to a friend.

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TraderJoe

Baldwin Park, CA

Jul 11 , 2012
Overall
Response to - the Deli Drawer wastes space

I read your review and was concerned. The pictures show the deli drawer sitting on the other drawers. When I got the fridge I noticed the deli drawer has a removable piece of plastic at the back end which allows it to fit on top of the other drawers. Great fridge so far. I got lucky my water line was almost already set up at the house all I had to do was get a new valve and a hose to connect. After reading the manual I had Ice and water without a problem.

I would recommend this product to a friend.

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ibarukh

Chattanooga, TN

Jun 29 , 2012
Overall
Very poor quality control

Very poor quality control... New out of the box and had water leak all over the new wooden flooring. Got a replacement... the doors were completely out of alignment. Finally had to exchange for different manufacturer and model.


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