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Most Helpful Reviews
Purchased the Fridge in November of 2013 and the problems began. The freezer is defrosting on it's own, all my food is melting. 4 Technicians came, one changed the parts and three do no know how to fix it. They keep calling for technical support. Sears Customer Service is not great. I would never buy anything from Sears again. Taking time off from work to constantly have technicians come to my house and not fix anything and wasting money on food that I have to throw away everyday. Sears doesn't seem to care. They need to replace my fridge and refund my money from all the trouble and food I wasted.
I did a ton of research before buying this. I looked at every fridge in this class and above. By far this is the best fridge out there. It is huge and has a ton of door space which is lacking in other models. I have yet to fill it up even with all the trimmings for a dinner for 14 people plus our weekly groceries. The best purchase I made and the Sears rep was outstanding in helping create a suite purchase and saving big when he told me to wait for the sale.
I've had this refrigerator for a year and it's a piece of junk. It's so noisy that I've had friends over for dinner with music in the background still ask me "what's that noise" to which I answered... In my thousands of dollars Sears Kenmore Elite refrigerator! Walk away from this one and try a competitor you will regret spending your hard earned money on something that rattles all day long!
Unless you like Sears maintenance van parked in front of your home don't purchase this model. We bought this larger unit because of the larger size and looks and it has been nothing but problems. Freezer doesn't keep cold, ice maker clumps together because of freezing problems. Also makes annoying noises because ice forms on fan. not happy at all!
Our concern was the lots of food storage this is why we went for this one, a very nice upgrade with the ice storage bin on the bottom for extra is great. We have lots of larger parties, and have no issues of running out of space. We also love that the freezer came with a flip out shelf located on the freezer door. We have had one problem the defrost witch was fixed in a few days, this was cover by the extended warranty we got to have a peace of mind. We are very glade we decided on buying this model.
Pine Grove, CA
I love this fridge. The only thing I've seen as a problem is that I don't use the ice dispenser enough and the ice seems to melt together too quickly so I have to pull the tray and empty or break it up. I need to check the book to see if there is a different setting I should use.
We went to look are refrigerators to evaluate looks and features to aid further research and ended up buying that evening. Everything that was in the old refrigerator is in this one and we have room to see what we have. The temp holds right where it is set for both compartments. The controls are easy to use door alarm tells keeps us from standing with the door open. I expect this refrigerator will last as long as our garage fridge and our freezer have.
San Antonio, TX
first of all, this fridge is big, it sticks out a few inches more than our old fridge. This is not a problem for us,but, might be a consideration for others, so make sure you measure first. I really like the inside air filter, it keeps most odors away.I also like the two convenience bins, though small, they're very convenient and get loads of use. This fridge has tons of room inside and we're finally able to refrigerate everything we need to. The freezer is well laid out with a deep,divided main section and two pull out drawers, one being a pizza drawer. If you need a large fridge, I recommend you go down to Sears and give this fridge a look. we're very happy with it, and it's a Kenmore.... what more could you ask for. , t
Excellent space. Love the taller water dispenser that fits water bottles. The two small containers in bottom of fridge love for use with small containers of fruit.
Fort Worth, TX
One of the reasons we purchased this fridge was it's large capacity for storage & the ability to adjust the shelves on the inside to accommodate our needs. Also having the freezer on the bottom makes it a lot easier to see the food inside & it doesn't get lost anymore.
Mission Hills, CA
Very large refrigerator. We have had this for 3 weeks. Small freezer drawer would come off track occasionally, but Sears sent a replacement quickly. Still not clear what caused the issue, but it now works fine. Clear plastic freezer drawer does stay covered in frost, but has not caused any issues. We do like having 3 freezer drawers. The tilt to open freezer drawer is awkward at times and would prefer it just stay vertical. Ice maker is slow, but we have not run out of ice yet. I did save our old frige in the garage with ice maker just in case. The door ice maker will not keep up when entertaining. Realize that as the frige gets larger, it is deeper and not wider, so it will extend farther into the kitchen and items will get buried behind other items on shelves. If I had to do it again I would have bought 31 cu-ft unit and saved $400. I would also prefer separate levers on the door for water and ice. Since we have to hit the keypad buttons to switch between ice and water every time we get a drink I am concerned about the life of the pad, and it is difficult to find the non-lit buttons in the dark. Stainless steel finish shows finger prints easily. Overall happy with refrigerator, but I should be for $2300. It is the price of a used car!
This is a great fridge, worth the price tag. Plenty of room, lots of ways to adjust for space. I have had the fridge for six moths, just replaced the air and water filter. I have had no issues with the fridge. The ice maker is a little small, but if you use the extra ice bin you will have plenty of ice. If you have a get-together you will want to buy a bag of Ice. The fridge is also easy to disassemble and clean. The air filer is a big plus taking order away and keeping the grocery?s fresh, vegetables have lasted longer in this fridge than others using baking soda. You will be able to hear the fridge kick on within ten feet but it is vary quite for a fridge; running water from a faucet is much louder. If you read the manual, making sure your fridge is level and you don?t block the air vents. You will have no trouble loving this fridge. Also the lighting is well balanced on the top sides and bottom of the doors for the freezer. The bonus is that the lights are LED (Light emitting diode) using low power and the LED doesn't give off a lot of heat like the incandescent lights of the past. If you have the cash, love cooking, and want a low power fridge with a lot of space for family or friend events. This is your fridge.
San Francisco, CA
Keep in mind I just moved from an apartment with an apartment size refrigerator so anything is nicer. Also I'm extremely picky and judgy, I work in quality assurance, can't help it. So the frig is big and bright inside and shelves are awesomely customizable. Main complaint is that you can't open either of the crisper drawers unless BOTH doors are open. Not sure if that's normal, again rememeber small frig experience and first french door, so if that's expected then I'm being unfair. Secondly, even when getting normal (non crushed) ice cubes the cubes come out a little crushed and the ice maker spits a fine mist of water. My huaband says I exaggerate and I probably am but still I prefer my ice to not get small wet spots on my hand. I'm not sure I'd buy this one again might try a samsung but its ok for now. It definitely keeps my food fresh and cold.
Ormond Beach, FL
This is the first time I have owned a bottom freezer refrigerator, and I have to say I love it! My last side by side fridge wouldn't even fit a pizza box in the freezer! It is quiet, easy to organize, and overall a great appliance. I have had it for almost six months now and have had no trouble. We did buy the extended warranty, as it covered an annual maintenance visit. When we first got it, I thought the ice machine was broken because it seemed to stop dispensing ice at random times, but we finally realized it won't release cubes while the refrigerator door is opened. Apparently, I have a habit of opening the door as I collect ice. LOL... I have to say this has been a fantastic purchase! I love it!
Never again will I buy anything from sears. The freezer formed ice chunks that would not let the door close. Sears won't print my original review. It was too bad. So unless you write a review that doesn't make them look too bad no matter how true, the public will never see it. I bought it in July and now (end of November) I still haven't got my replacement. Never again will I deal with sears.
San Carlos, CA
We needed a large fridge and we got one... this fridge is easy to install. And has wheels for easy movement if you need to access the rear. So far we are very happy with this product.
this product has so much space! I can fit everything I need in it! delivery was a breeze! they set everything up for me & explain how a few key things worked! I would definitely work with Sears again. they were so helpful in helping us pick everything out. I'm a first time home buyer & appliances werre a big part of our worry Sears made it extremely easy & the fridge works & looks great! great space & I would recommend to anyone!