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Most Helpful Reviews
When the plastic protective film was removed from my fridge there were rust spots behind the film. I have called and e-mailed for over a month and they have yet to resolve this issue. Purchased warranty states it is manufacturer's issue but Sears keeps sending me back to the purchased warranty. This should not happen on a brand new fridge!
I've had it a year and three months and it started making a loud noise coming from the compressor. Of course i didn't get the extended warranty. but you would think after shelling out nearly 3K it would have made a couple of years before having a problem
This is our first new frig in over 10 yrs and our first french door frig. Its very spacious inside and we love the convienence snack bins plus the shelves that slide back for more room. Also love the freezer storage. The model before this one has a long skinny tip tray just inside the door that this one does not have -I could have really used that for the kids ice pops, butter sticks, etc.
The reviewer indicated they are affiliated with this product.
I am very pleased with my new Kenmore Elite Refrigerator/Freezer. I am amazed at how much more room it has when the top part is all a fridge and the bottom is the freezer. There are features this fridge has that I have not seen in other ones. The top shelf slides in so you can place a tall pitcher or other item on the shelf below. The condiment holders are very deep and I love the large side out lunch meat/cheese door also. The freezer is layered and has enclosed compartments which helps with organizing easier. I find that I do not have to hold the door open as long while I get out what I want.
Disappointed that the finish is so sensitive to scratches and dents, and then once you get them there's nothing you can do to remove them. Other stainless steel brands have kits for repairing scratches. Not this one. Don't buy it if you have kids. I also don't like how hard the doors slam shut. You have to guide them closed. That probably is why so many ice makers go out on this model.
Very large refrigerator. Small freezer drawer would come off track occasionally, but Sears sent a replacement quickly. Still not clear what caused the issue, but it now works fine. Clear plastic freezer drawer does stay covered in frost, but has not caused any issues. We do like having 3 freezer drawers. The tilt to open freezer drawer is awkward at times and would prefer it just stay vertical. The door ice maker will not keep up with family of 4 in the summer, we run out frequently. We luckily kept our our old fridge in the garage and hooked up the ice maker. Realize that as the frige gets larger, it is deeper and not wider, so it will extend farther into the kitchen and items will get buried behind other items on shelves. If I had to do it again I would have bought 31 cu-ft unit and saved $400. I would also prefer separate levers on the door for water and ice. Since we have to hit the keypad buttons to switch between ice and water every time.
Simi Valley, CA
Just like other have said the freezer intermittently quits working and everything defrosts. Bought this refrigerator new in Feb 2014. 1st time it happened was in March 2014. Service tech replaced the main circuit board. 2nd time it happened was May 2014. Service tech came out and it was working fine by the time tech arrived. Happened again in June 2014. Service tech will be here this weekend. I removed the top freezer drawer when it happened and noticed the back wall of the freezer was iced over (almost a solid sheet) but very thin as I could chip it away with my hands. Also noticed there was ice build up inside the two vents in the back wall. This ice interferes with the defrosting fan back there as you can here it make noise as the fan is spinning. As the freezer warms up the ice inside the two vents and on the back wall starts to melt. Once the fan interference is cleared and the vents are cleared of the ice the freezer starts working again. Will work for about a month and then we start hearing the noise again. This is the ice building up inside the back wall interfering with the defrost fan. Cycle starts again. We have to watch what we put in the freezer section as we never no when it is going to warm up. Not what one wants from a refrigerator. Should be worry free. I believe this unit is made by LG for Sears.
Beautiful, roomy refrigerator but the major functional cooling panel broke after 6 months and no online person or person on the phone could tell what the error code meant. When we could finally coordinate with a repair person, he found that the panel was backordered and we were without a refrigerator for more than a month. Bought all our kitchen appliances for kitchen remodel from Sears. Will NEVER buy from them again. They look great, but you better hope they never malfunction.
Love all the space in this fridge, it is beautiful. Only thing wrong is the freezer is already needing to be defrosting as ice is already forming, and it has only been 2 months! No comment on the ice maker yet as it has not been hooked up yet.
South Walpole, MA
Corpus Christi, TX
This Refrigerator is a big disappointment. Do not waste your money on this model. I was so happy with the looks and room inside.But from day one the ice maker shoots ice everywhere. Any time you use it you have to clean the floor up and the drips on the bottom half of fridge. We called and had a repair guy come to check the temp of the water along with the ice maker. His response was to use a pitcher instead of a glass. Not what you want to hear, he said that no adjustments can be made. Even using a pitcher ice hits the floor. I would not recommend this product to anyone. Why pay extra for an ice maker if you can use it?
Well laid out so can SEE everything, nice little shallow cubbies for very small things, adjustable shelves, good lighting, incredible fresh food crispers, really notice longer lasting veggies and crisper apples. Best thing is opening the doors and not seeing a crowded, jumbled mess. I thought I was ordering 'door in door' model and was at first dissapointed, but love this one after a month. Did not rate as excellent because although the water dispenser delivers excellent water it comes out at a trickle and cannot be programmed, one must stand there and wait, but it's worth it.
For a recent kitchen remodel (fall 2013) I selected this Kenmore Elite Refrigerator, as well as their Induction Range and Ultra clean Dishwasher. I love this frig! It's roomy, has many adjustable shelves, is quiet, and the ice maker works well. The between door seal is very good and works no matter which door has been opened first. At first I thought I'd never need so much room, but I've fed big crowds in the past few months and I have really appreciated the extra space. And the 3 major appliance match and are quite attractive.
I read about the trouble some are having with the ice maker. The owners manual covers most of the issues folks are having so I'm not to worried. Very quite can even hear it running or cycling. The indicated temp on the door is spot on. I really like the lighting inside of both compartments, very bright nothing is going to get lost anymore.
This fridge is great on size and layout versatility. Its got alot of cool environmental features to help reduce the energy bills. That withstanding, the general cooling system over cools and causes a persistent (although remediable) er1f errror that leaves the ice maker leaking water all over the floor. To prevent this from arising the freezer temperature needs to be raised to 2 degrees. Otherwise youll have to go into the freezer and clean out the ice thats frosted over the fans every 4 months or so. Advise everyone to buy the service plan or to invest in a less high tech device. Like an expensive car, itll have cool features but be very expensive to repair.
Purchased the Fridge in November of 2013 and the problems began. The freezer is defrosting on it's own, all my food is melting. 4 Technicians came, one changed the parts and three do no know how to fix it. They keep calling for technical support. Sears Customer Service is not great. I would never buy anything from Sears again. Taking time off from work to constantly have technicians come to my house and not fix anything and wasting money on food that I have to throw away everyday. Sears doesn't seem to care. They need to replace my fridge and refund my money from all the trouble and food I wasted.
I did a ton of research before buying this. I looked at every fridge in this class and above. By far this is the best fridge out there. It is huge and has a ton of door space which is lacking in other models. I have yet to fill it up even with all the trimmings for a dinner for 14 people plus our weekly groceries. The best purchase I made and the Sears rep was outstanding in helping create a suite purchase and saving big when he told me to wait for the sale.
I've had this refrigerator for a year and it's a piece of junk. It's so noisy that I've had friends over for dinner with music in the background still ask me "what's that noise" to which I answered... In my thousands of dollars Sears Kenmore Elite refrigerator! Walk away from this one and try a competitor you will regret spending your hard earned money on something that rattles all day long!